Top 4 Network technician Jobs in Harrisonburg, Va

IT Service Technician
Govcio LLC —Harrisonburg, VA
- $53,040 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Harrisonburg, VA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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IT Service Technician

Govcio LLC -
Harrisonburg, VA

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Job Details

Full-time
$53,040 a year

Qualifications

Telecommunications network troubleshooting
Desktop computer repair
Field service equipment repair
Report preparation
Top Secret Clearance
Systems integration
Smartphone (troubleshooting support)
Component installation
IT asset management
Equipment installation
Hardware maintenance
Operating system updates
Mid-level
Software installation
Microsoft System Center
Network infrastructure
User training (technical support)
Information security
Server updates
High school diploma or GED
Troubleshooting audio issues
Analysis skills
Phone customer support
Corrective maintenance
Patch management
E-waste
Video conferencing software
Proper waste disposal
Desktop (troubleshooting support)
Computer management

Full Job Description

Overview:

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Harrisonburg, VA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.

Responsibilities:

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

- Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Install operating system patches, upgrades etc. via SCCM Software Center
- Provide remote support services for telework/home users.
  - Help ensure user applications work over VPN and/or Citrix.
- Manage user relocation requests.
- Ensure devices are properly encrypted.
- Local On-Site Cabling.
- Provide on-site support for enterprise groups such as the network and security operation centers.
  - Restart network equipment, including switches and routers as directed by enterprise networking.
  - Replace defective network equipment.
- Wireless Services
  - Assist users with mobile communication devices.
  - Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
- Asset Inventory Support
  - Assist with physical inventory as needed.
  - Assist with receiving and receipting property.
- Disposal Preparation Support
  - Process computer equipment for disposal.
  - Ensure disposal policies are properly employed.
  - Ensure all devices are fully wiped of information before leaving the facility.
- Video Conferencing and Audio/Video O&M
  - Troubleshoot system problems.
  - Work with support staff for remote troubleshooting and repairs.
  - Assist in setting up presentation devices and video conferencing units.
- Support pre/post application releases.
- Gather analyze, and report end-user support trends.
- Assist tier 1 Service Desk with answering user calls.
- Other duties as assigned.

Qualifications:

Required Skills and Experience

High School with 0-3 years (or commensurate experience)
Clearance: Top Secret
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
CompTIA Network+
CompTIA A+
CompTIA Server+
CompTIA Security+

Clearance Required:

Must be able to obtain and hold a Top Secret Clearance.

#ASG #NEON #NSS #TM #TMK

Posted Salary Range: USD $53,040.00 - USD $53,040.00 /Yr.

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