Top 28 Operations lead Jobs in Harrisonburg, Va

Customer Support Team Lead - IT
James Madison University —Harrisonburg, VA
- Up to $58,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
Front of House Lead Supervisor
Great Eastern Purveyors, Inc —McGaheysville, VA
- $18 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- ServSafe
Quick Apply
Warehouse Worker Lead - James Madison University
Aramark —Harrisonburg, VA
- $20.30 an hour
- Weekends as needed
- Basic math
- Mid-level
- Forklift
- Disability insurance
- Health insurance
Lead Cone Line
VPGC, LLC. —Hinton, VA
- $18 - $20 an hour
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
Support Lead- Full time
Five Below Inc —Harrisonburg, VA
- From $14 an hour
- Full-time
- 18 years or older
- Mid-level
- Travel
- Health insurance
Quick Apply
10d
Team Lead
GO Car Wash —Harrisonburg, VA
- $15.50 - $17.50 an hour
- Management
- Sales
- Customer service
- 401(k)
- Paid time off
Quick Apply
9d
Operations Lead - Leg Debone 1st Shift Liberty
Farmer Focus —Harrisonburg, VA
- $21 an hour
- Full-time
- Background check
- Basic math
- Mid-level
- Health savings account
- Health insurance
Operations Lead - Cut-up & Rehang 2nd Shift Liberty
Farmer Focus —Harrisonburg, VA
- $21 an hour
- Full-time
- Background check
- Basic math
- Mid-level
- Health savings account
- Health insurance
Campus Store Leader - Blue Ridge CC Bookstore
Follett Higher Ed Group, LLC —Weyers Cave, VA
- $12.00 - $29.88 an hour
- Seasonal
- Computer literacy
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Water Damage Restoration Lead Technician
Rainbow Restoration —Mount Sidney, VA
- Overtime
- Background check
- Clean driving record
- Customer service
- Health insurance
- 401(k) matching
Quick Apply
Crew Leader, Excavation
Algers Excavation Inc —Broadway, VA
- Full-time
- Construction site
- Mid-level
- CDL
- Health insurance
- Dental insurance
Quick Apply
Campus Retail Team Lead - Blue Ridge CC Bookstore
Follett —Weyers Cave, VA
- $18 - $21 an hour
- Full-time
- Computer literacy
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
11d
Chick-fil-A Team Leader
Chick-fil-A —Staunton, VA
- $20 an hour
- Weekends as needed
- High school diploma or GED
- Quick service & fast food restaurant
- In-person
- Paid training
- Mileage reimbursement
Quick Apply
Trucking Insurance Division Leader
International Insurance Group —United States
- $130,000 - $155,000 a year
- Full-time
- Remote
- English
- Finance
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply

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Front of House Lead Supervisor
Great Eastern Purveyors, Inc —McGaheysville, VA
Be a key part of the leadership team that keeps the front-of-house running smoothly and guests coming back for more. Previous food and beverage experience.
$18 an hour
Quick Apply
House Attendant
Kimpton Hotels & Restaurants —Charlottesville, VA
Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. High School Diploma is preferred.
$21.34 an hour
Quick Apply

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Front Office Lead
Northgate Family Dentistry —Columbus, OH
Common responsibilities would include answering the phone, scheduling patients, treatment plan presentation, insurance credentialing and collecting copays.
$25 - $40 an hour
Quick Apply
13d
Field Leader- Central OH Market
Chipotle —Columbus, OH
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state…
$75,000 - $106,500 a year
4d

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operations lead jobs near harrisonburg, va

Customer Support Team Lead - IT

James Madison University -
Harrisonburg, VA

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Job Details

Full-time
Up to $58,000 a year

Benefits

Paid holidays
Health insurance
Parental leave
Retirement plan

Qualifications

Knowledge management
Managing technical support teams
Staff supervision
Team member evaluation
Content creation for technical audiences
Email customer support
Technical support via phone
Okta
Wireless networking
Managing teams in a customer support role
Phone communication
macOS support
IT service management
Operations coordination planning
Mid-level
Windows
Microsoft Office
Team development
Hiring
Schedule management
Key Performance Indicators
Incident management operations support
Mentoring
Desktop applications
Microsoft Teams
Leading team collaboration initiatives
SharePoint
Customer service knowledge base
macOS
Management reporting

Full Job Description

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Information Technology

Department: 100123 - IT - Computing Support

Pay Band: 4

Pay Rate: Maximum Starting

Specify Range or Amount: $58,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 8/7/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The IT Help Desk at James Madison University is accepting applications for Customer Support Team Lead. This position leads and participates in the daily activities of the Customer Support Specialist (CSS) team of the IT Help Desk. Consisting of full-time and part-time staff, this position is dedicated to directly interacting and supporting applicants, students, faculty, staff, affiliates, and alumni of James Madison University and efficiently and effectively resolving their technical issues.

Duties and Responsibilities:

Serves as the primary contact for the CSS within IT for technical questions, upcoming business process changes, notifications of service or maintenance changes, communication dissemination, etc.
Owns support incidents to completion and ensures proper ticket routing, prioritization, and timely closure.
Monitors day-to-day operations and customer interactions (phone, email, front desk, etc.), providing support when needed.
Identifies frequent requests or trends and communicates them to management, suggesting solutions as applicable
Hires full-time and part-time team members, mentors staff, conducts evaluations of staff and and promotes training opportunities.
Monitors key performance indicators and other metrics and adjusts operations as needed
Reports to management regarding ticket volume, customer feedback, KPI, etc. to demonstrate team effectiveness
Coordinates with University partners to schedule operating hours and adequate staffing levels
Promotes service management best practices and knowledge base development within IT
Develops, publishes, reviews, and maintains technical documentation (self-help resources, FAQs, etc.) for IT, JMU, and the public
Other duties as assigned

Qualifications:

Demonstrates advanced problem-solving and troubleshooting abilities
Extensive experience with Windows and MacOS operating systems and related endpoints
Extensive experience Microsoft 365 including Teams, SharePoint, and OneDrive
Understanding of identity and access management systems (such as Okta)
Understanding of wired and wireless networking and authentication
Experience with a broad variety of desktop applications and web-based services
Ability to analyze and report data using a variety of tools
Experience using an IT service management or similar ticketing system
Proven ability to lead and mentor others (peers or subordinates)
Ability to handle stress and maintain professionalism and courteousness
Strong interpersonal and customer service skills including listening, writing, and speaking ability
Self-starter with ability to balance multiple priorities.
Ability to operate independently and without supervision and with assigned teams to accomplish organizational goals
Strong organizational and planning ability
Ability to explain technical procedures and ideas to non-technical audiences.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Apply Now

Refine Your Search

operations lead jobs in harrisonburg, va

Customer Support Team Lead - IT

Front of House Lead Supervisor

Warehouse Worker Lead - James Madison University

Lead Cone Line

Support Lead- Full time

Team Lead

Operations Lead - Leg Debone 1st Shift Liberty

Operations Lead - Cut-up & Rehang 2nd Shift Liberty

Campus Store Leader - Blue Ridge CC Bookstore

Water Damage Restoration Lead Technician

Crew Leader, Excavation

Campus Retail Team Lead - Blue Ridge CC Bookstore

Chick-fil-A Team Leader

Trucking Insurance Division Leader

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