Top 5 Technical support specialist Jobs in Harrisonburg, Va

Customer Success / AI Onboarding Specialist
Power Monitors, Inc. —Mount Crawford, VA
- $55,000 - $90,000 a year
- Email
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Harrisonburg, VA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program

More jobs to discover

Find similar jobs that you might be interested in.

Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Harrisonburg, VA
Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in…
$16.06 - $24.09 an hour

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

VR Support Specialist
Glocal RPO —Raymond, OH
IDO, Nvidia CloudXR, AV System Integration, Microsoft Teams Room, Python Scripting, Experience in automotive, aerospace, or manufacturing design visualization…
$50 - $60 an hour
Quick Apply
2d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for technical support specialist in harrisonburg, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near harrisonburg, va

Customer Success Specialist jobs in Mount Crawford, VA

Technical Specialist jobs in Harrisonburg, VA

Orientation Mobility Specialist jobs in California

Customer Success jobs in Long Island, NY

Customer Service Representative jobs in Seattle, WA

Customer Success Specialist jobs in Lakeland, FL

Customer Success Specialist jobs in Fort Lauderdale, FL

Customer Success Specialist jobs in Alabama

Customer Success Specialist jobs in Henderson, NV

Technical Specialist jobs in Santa Ana, CA

Technical Specialist jobs in Passaic, NJ

Technical Specialist jobs in Columbia, SC

Director Of Career Technical Education Cte jobs in Texas

Technical Support jobs in Kansas City, MO

Technical Writer jobs in Oregon

Technical Specialist jobs in Alpharetta, GA

Customer Success / AI Onboarding Specialist

Power Monitors, Inc. -
Mount Crawford, VA

Quick Apply

Job Details

Full-time
$55,000 - $90,000 a year

Benefits

Health insurance
Tuition reimbursement

Qualifications

Non-technical user support
Customer communication
Presentations for conferences or internal meetings
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
SaaS

Full Job Description

POSITION SUMMARY

We are seeking an enthusiastic, technically fluent Customer Success & AI Onboarding Specialist to be the primary human touchpoint for customers adopting PQCanvass and Merlin. In this role, you
will guide customers from initial setup through confident, ongoing use of both platforms — ensuring they unlock maximum value from their investment. You will serve as educator, advocate, and product expert, bridging the gap between PMI’s engineering depth and our customers’ day-to-day operational needs.

KEY RESPONSIBILITIES

Customer Onboarding & Training

Lead structured onboarding sessions for new PQCanvass accounts, both virtually and on- site
Develop and deliver training programs tailored to customer roles (engineers, operators, analysts)
Create and maintain training materials including video walkthroughs, quick-start guides, and best-practice documentation
Conduct live demonstrations of PQCanvass workflows and the Merlin AI engine for new and prospective customer

AI Product Introduction — Merlin

Serve as the frontline expert introducing Merlin’s AI analysis capabilities to customers unfamiliar with AI-powered diagnostics
Translate complex AI outputs into clear, actionable language tailored to utility and industrial audiences
Help customers design use cases where Merlin delivers the highest ROI for their specific power quality challenges
Collect and relay customer feedback on Merlin to the product team, contributing to roadmap development

Ongoing Customer Success

Monitor customer adoption metrics and proactively reach out to accounts showing low engagement
Conduct periodic check-ins and “power user” sessions to help customers deepen their platform usage
Collaborate with Sales on renewal conversations and expansion opportunities
Escalate technical issues to engineering and track resolution on the customer’s behalf

Content & Community

Contribute to a customer knowledge base, FAQ library, and help center within PQCanvass
Assist in planning and delivering webinars, user group sessions, and industry conference
presentations

QUALIFICATIONS

Required

3+ years of experience in customer success, technical training, applications engineering, or a related field
Working knowledge of power quality concepts (harmonics, voltage sags, transients, power factor, IEEE 519, etc.)
Demonstrated ability to explain technical concepts clearly to non-technical audiences
Proficiency with cloud-based software platforms and SaaS tools
Excellent written and verbal communication skills; comfort with live presentations and webinars
Self-motivated with strong organizational and follow-through skills

Preferred

Experience with power quality instrumentation (PMI, Fluke, Dranetz, HIOKI, or similar)
Familiarity with AI/ML tools and an ability to communicate their benefits to skeptical audiences
Background in utilities, industrial energy management, or electrical contracting
Experience with CRM platforms (HubSpot, Salesforce) and LMS or training platforms
Bachelor’s degree in Electrical Engineering, Electrical Technology, or a related field (or equivalent experience)

WHAT WE OFFER

A pivotal role in a company with 38 years of industry credibility and a bold new AI-driven product direciton
Competitive base salary with performance-based bonus tied to customer adoption and satisfaction metrics
Comprehensive benefits package including medical and 401(k)
Opportunity to grow alongside Merlin and PQCanvass as they scale across new market segments
Professional development support including industry conference attendance, certifications, and tuition reimbursement — with easy access to Virginia’s nationally recognized university system including UVA, Virginia Tech, JMU, and more Please submit your resume and a brief cover letter describing your experience with power quality systems and/or customer-facing technical roles to [email protected] with the subject line: Customer Success & AI Onboarding Specialist Application. Applications will be reviewed on a rolling basis.

HOW TO APPLY

Please submit your resume and a brief cover letter describing your experience with power quality systems and/or customer-facing technical roles to [email protected] with the subject line: Customer Success & AO Onboarding Specialist Application. Applications will be reviewed on a rolling basis.

Quick Apply

Refine Your Search

technical support specialist jobs in harrisonburg, va

Customer Success / AI Onboarding Specialist

Seasonal, Operations Technical Specialist (Part Time)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical support specialist in harrisonburg, va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected