NOTE: ONLY SERIOUS APPLICANTS looking for PART-TIME HOURS. Escape Room experience preferred, but not required. Thank you!
Game Masters are the face of our company by welcoming and guiding guests with a smile throughout their entire experience with us! Contrary to popular belief, Game Master positions have nothing to do with being a “gamer” and everything to do with providing a 6-star guest experience. Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Escapism Escape Rooms provides.
As a Game Master at Escapism, you will…
Set the tone for every experience by...
- Hyping up our players for their adventure
- Communicating rules, guidelines, and answering questions in an exciting way
Accurately guide and assist your team by...
- Being alert, sharp, and focused on your team’s progress through monitors in our control room
- Surveying/adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.
Foster the fun and immersive experience for guests by...
- Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our storylines and characters in our episodes.
- Ending all experiences with a high note whether the team has success or not. (Such as celebrating victories with cheering or giving words of encouragement for the “you were so close!” teams)
Do you have an interest working as a Game Master at Escapism? If your answer is yes, we’d love to review an application from you!
Primary responsibilities include, but not limited to…
- Greet and check-in guests for their games
- Provide enthusiastic pre-game instructions to small and large groups
- Manage in-game play (i.e., control station, offering clues, role-playing, etc.)
- Provide post-game outro (i.e., taking group photos, retail sales, etc.)
- Quickly and accurately reset game room
- Maintain facility/props (repairing and/or reporting damage, wear, etc.)
- Answer customer questions, book reservations, and other guest relations (over-the-phone and in-person)
- Perform opening and closing duties (upon eligibility/assignment)
- General cleaning (i.e., vacuuming, sanitizing and cleaning rooms/props, bathrooms, etc.)
- Other duties as assigned by supervisor(s)
Qualifications and Skills:
- Customer service oriented - Customer service will nearly ALWAYS be our primary objective.
- Strong confident personality
- Enthusiastic and positive attitude
- Strong interpersonal communication skills and the ability to articulate clearly
- Strong attention to detail and excellent memory skills
- Punctual and responsible
- Possesses a team player mentality
- Works well in a fast-paced environment
- Basic knowledge and understanding of computers
- Available to work weekends and evenings
So, if you are extremely personable and feel excited for the opportunity to have fun watching and helping people in a fun engaging way in a fast-paced team environment full of puzzles, technology, and entertainment, then apply!
Job Type: Part-time
Pay: $13.00 per hour
Work Location: In person
