The HR Generalist will provide accurate, reliable, and efficient specialized human resources-related services to help meet the objectives of the Cooperative. This position will focus on hiring and interviewing staff, administering compensation and benefits programs, and providing exceptional customer service to employees and retirees through timely, courteous, and accurate responses to their inquiries and needs.
- Reports to: Manager of Human Resources
- Act as a point of contact for employees regarding HR-related inquiries and concerns.
- Address employee grievances and facilitate conflict resolution.
- Ensure compliance with labor laws and regulations.
- Assist in special projects as necessary.
o Coordinate the recruitment process, including job postings, screening resumes, conducting interviews, and hiring qualified job applicants for open positions.
o Conducts or acquires background checks and employee eligibility verifications.
o Facilitate the onboarding process for new hires, including orientation.
o Processes pay and position changes according to established procedures, securing appropriate approval signatures; sends payroll change forms to Payroll Accountant in a timely manner.
o Administer employee benefit and retirement programs including health, 401(k), wellness and education programs.
o Resolve benefit related issues with vendor representatives and provide guidance and assistance to employees and retirees with benefit questions. Handle benefit inquiries and complaints to ensure quick, equitable, and courteous resolution.
o Coordinate the annual benefit enrollment process. Prepare announcement material, booklets, brochures, and other media for communicating new plans to employees. Conduct or facilitate employee benefit seminars for employees.
o Support new employees’ timely enrollment in employee benefit plans.
o Implement and maintain accurate and compliant Family Medical Leave (FMLA) program and recordkeeping. Prepare and process FMLA paperwork in a timely manner. Communicate and explain FMLA program to employees. Accurately track full and intermittent leave time.
o Assist employees with short-term and long-term disability claims. Coordinate the claim process with benefit carriers. Resolve claim and approval process issues in a timely manner.
o Maintain accurate benefits records including enrollment and application records.
o Review changes to state and federal laws pertaining to benefits and report necessary or suggested changes to the Manager of Human Resources.
o Maintain years of service awards.
o Alert the Manager of Human Resources of any potentially fraudulent matters pertaining to medical claims, worker’s compensation, short-term and long-term disability.
o Creating & administrating the Cooperative wellness program.
o Assist and perform the filing information and maintain integrity and confidentiality of the human resource files and payroll information.
o Assist with the employee evaluation system (i.e., add new hires, schedule initial evaluations, update promoted employees). Assist employees and supervisors with system related questions.
o Assist with compensation administration by maintaining data, auditing records, and preparing reports, while maintaining confidentiality of the information to ensure necessary documentation of changes are recorded.
o Assist in managing workers' compensation claims and related processes.
o Ensure that hourly and salary evaluations are completed in a timely fashion to meet the Cooperative’s budgeting requirements.
o Coordinate and file DOT physicals, random drug screenings and random technology & communication screenings.
o Coordinate the maintenance of the Cooperative’s training records and CDL/DOT records.
o Enroll and manage the cooperative approved CDL training program.
o Facilitate and oversee the quarterly DOT and Non-DOT drug screening process to ensure compliance with regulatory requirements to promote a safe workplace.
o Assist and perform the filing information and maintain integrity and confidentiality of the human resource files and payroll information.
o Under the guidance of the Human Resources Manager, coordinate new training and education record management, hiring, terminations, job descriptions, and policy development records for all employees of the Cooperative.
o Support workplace safety initiatives and compliance with safety regulations.
o Update and maintain an employee evaluation system (i.e., add new hires, schedule initial evaluations, update promoted employees). Assist employees and supervisors with system related questions.
o Support the performance evaluation process, including tracking evaluations and providing guidance to managers.
o Assist in developing and implementing performance improvement plans.
o Support the career development of employees by identifying opportunities for growth, facilitating training programs, and assisting with career path planning to help employees reach their professional goals.
o Facilitate quarterly training sessions for managers and lead staff to enhance their leadership skills and provide ongoing support for their professional development.
- Bachelor’s degree in business administration, human resources, or a related field.
- 5 years of Human Resources experience preferred.
- Must be able to use PC and related software in the performance of position responsibilities.
- Must have working knowledge of federal and state employment laws. Familiarity with COBRA, ERISA, FMLA and benefits related state and federal regulations required.
- Knowledge and understanding of insurance regulations, plan designs and third-party record keeping/ administration preferred.
- Must be able to maintain professionalism and control under all circumstances.
- Has and maintains a valid driver’s license and acceptable driving record and is able to operate SVEC vehicles.
- Must become and remain certified in CPR and first aid. Must also be skilled in the use of safety equipment.
- Ability to organize work effectively, prioritize, and manage multiple tasks with special attention to detail.
- Ability to communicate effectively, both orally and in writing.
- Ability to create and maintain positive, team-building attitudes among employees.
- Maintain a high level of confidentiality with regards to employee, member, and corporate information.
- Ability to handle stressful situations.
- Proficient in Microsoft Office products including Excel and Word.
- Must have access to reliable transportation to and from work.
- Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and events.
- Must be able to use office equipment including telephone, computer, and other systems and related software in the performance of position responsibilities.
- Must be able and available, during all types of weather conditions, to work weekends, holidays, evenings and other times outside normal duty hours to assist in service restoration and other emergencies that may arise or when the workload demands.
- Must always maintain an operating telephone or personal communication device at his/her place of residence. The ability to contact the telephone or personal communication device must be made available to SVEC for the purpose of contacting the manager to conduct legitimate routine and/or emergency business.
- This position primarily works indoors. Must be able to lift objects unassisted (up to 30 pounds). Some standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling to a minimal degree.
Pay Range: $36.27-48.51 per hour
Actual compensation within this range will be based on the applicant’s experience, education, and relevant certifications.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
