Top 298 Mentor Jobs in Harrisonburg Va

Customer Support Team Lead - IT
James Madison University —Harrisonburg, VA
- Up to $58,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
Director of Career Services
EASTERN MENNONITE UNIVERSITY —Harrisonburg, VA
- $36,000 - $56,000 a year
- Weekends as needed
- Classroom
- Google Workspace
- Customer service
- 403(b) matching
- Health savings account
After-School Program Specialist
On the Road Collaborative —Harrisonburg, VA
- $21 an hour
- Part-time
- Background check
- CPR Certification
- High school
- Professional development assistance
- Flexible schedule
Quick Apply
Assistant Director - Gilliam Center for Entrepreneurship (GCFE)
James Madison University —Harrisonburg, VA
- $69,000 - $72,000 a year
- Full-time
- 5 years
- Master's degree
- University
Food Service Supervisor - James Madison University - East Campus Dining Hall
Aramark —Harrisonburg, VA
- $24.50 - $32.00 an hour
- Nights as needed
- Basic math
- Mid-level
- University
- Disability insurance
- Health insurance
Assistant Director for Research Partnerships & Strategic Initiatives (Part-Time)
James Madison University —Harrisonburg, VA
- $30 an hour
- Part-time
- Mid-level
- University
- Continuous improvement
- Pet insurance
Harrisonburg Rockingham County Associate Area Director
Young Life —Harrisonburg, VA
- Full-time
- 3 years
- Accounting
- Senior level
Adjunct Faculty
EASTERN MENNONITE UNIVERSITY —Harrisonburg, VA
- $450 - $1,300 a month
- Master's degree
- University
- Education
Electrician (Expereince Required)
Design Electric Inc. —Harrisonburg, VA
- $24.46 - $28.84 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
Counselor
Spectrum Health Systems —Harrisonburg, VA
- $26.44 - $28.85 an hour
- Full-time
- Addiction Medicine
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Assistant Operations Manager for Moving Company
Green Valley Auctions & Moving —Mount Crawford, VA
- $40,000 - $48,000 a year
- Full-time
- Inventory management
- Mid-level
- Driver's License
- Paid time off
- 401(k) matching
Quick Apply
Sous Chef
Illyria Mediterranean —Harrisonburg, VA
- Full-time
- Culinary experience
- Mid-level
- Mentoring
- Relocation assistance
- Paid time off
Quick Apply
Wellness Director LPN or RN Senior Living
Brookdale Senior Living Inc. —Harrisonburg, VA
- $68,610 - $87,400 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
13d
Sales Development Supervisor
Right Traffic —Harrisonburg, VA
- Full-time
- Spanish
- Mid-level
- Supervising experience
- Travel reimbursement
- Health insurance
Quick Apply
Registered Nurse (Home Care) - Full-Time - No Weekends/No Holidays
Care Advantage Inc. Corporate —Staunton, VA
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
Quick Apply
9d
Managing General Agent
The Atlantic District —Staunton, VA
- $220,000 - $250,000 a year
- Full-time
- 5 years
- Public speaking
- Office
- Disability insurance
- Health insurance
Quick Apply
5d
Licensed Optician
America's Best —Harrisonburg, VA
- $21.00 - $31.10 an hour
- Full-time
- Merchandising
- Mid-level
- 3 years
- Employee stock purchase plan
- Paid holidays
Quick Apply
Sales Development Supervisor
Right Traffic —Virginia
- From $70,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
1d
General Dentist - Harrisonburg, Virginia
Harrisonburg SmileMakers —Harrisonburg, VA
- Full-time
- Dental office
- Doctoral degree
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Shift Leader / Restaurant Shift Manager - Earn up to $18/hr
PG1 Restaurants / Jersey Mike’s Subs —Staunton, VA
- Up to $18 an hour
- Full-time
- Background check
- ServSafe
- Customer service
- Paid training
- Health insurance
Quick Apply
1d

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Customer Support Team Lead - IT

James Madison University -
Harrisonburg, VA

Apply Now

Job Details

Full-time
Up to $58,000 a year

Benefits

Paid holidays
Health insurance
Parental leave
Retirement plan

Qualifications

Knowledge management
Managing technical support teams
Staff supervision
Team member evaluation
Content creation for technical audiences
Email customer support
Technical support via phone
Okta
Wireless networking
Managing teams in a customer support role
Phone communication
macOS support
IT service management
Operations coordination planning
Mid-level
Windows
Microsoft Office
Team development
Hiring
Schedule management
Key Performance Indicators
Incident management operations support
Mentoring
Desktop applications
Microsoft Teams
Leading team collaboration initiatives
SharePoint
Customer service knowledge base
macOS
Management reporting

Full Job Description

20002179

Harrisonburg, Virginia, United States

Information Technology

Information Technology

Full-Time (Salaried)

Closing at: Aug 24 2026 - 23:55 EDT

James Madison University

Working Title: Customer Support Team Lead - IT

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Information Technology

Department: 100123 - IT - Computing Support

Pay Band: 4

Pay Rate: Maximum Starting

Specify Range or Amount: $58,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 8/7/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The IT Help Desk at James Madison University is accepting applications for Customer Support Team Lead. This position leads and participates in the daily activities of the Customer Support Specialist (CSS) team of the IT Help Desk. Consisting of full-time and part-time staff, this position is dedicated to directly interacting and supporting applicants, students, faculty, staff, affiliates, and alumni of James Madison University and efficiently and effectively resolving their technical issues.

Duties and Responsibilities:

Serves as the primary contact for the CSS within IT for technical questions, upcoming business process changes, notifications of service or maintenance changes, communication dissemination, etc.
Owns support incidents to completion and ensures proper ticket routing, prioritization, and timely closure.
Monitors day-to-day operations and customer interactions (phone, email, front desk, etc.), providing support when needed.
Identifies frequent requests or trends and communicates them to management, suggesting solutions as applicable
Hires full-time and part-time team members, mentors staff, conducts evaluations of staff and and promotes training opportunities.
Monitors key performance indicators and other metrics and adjusts operations as needed
Reports to management regarding ticket volume, customer feedback, KPI, etc. to demonstrate team effectiveness
Coordinates with University partners to schedule operating hours and adequate staffing levels
Promotes service management best practices and knowledge base development within IT
Develops, publishes, reviews, and maintains technical documentation (self-help resources, FAQs, etc.) for IT, JMU, and the public
Other duties as assigned

Qualifications:

Demonstrates advanced problem-solving and troubleshooting abilities
Extensive experience with Windows and MacOS operating systems and related endpoints
Extensive experience Microsoft 365 including Teams, SharePoint, and OneDrive
Understanding of identity and access management systems (such as Okta)
Understanding of wired and wireless networking and authentication
Experience with a broad variety of desktop applications and web-based services
Ability to analyze and report data using a variety of tools
Experience using an IT service management or similar ticketing system
Proven ability to lead and mentor others (peers or subordinates)
Ability to handle stress and maintain professionalism and courteousness
Strong interpersonal and customer service skills including listening, writing, and speaking ability
Self-starter with ability to balance multiple priorities.
Ability to operate independently and without supervision and with assigned teams to accomplish organizational goals
Strong organizational and planning ability
Ability to explain technical procedures and ideas to non-technical audiences.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Apply Now

Refine Your Search

mentor jobs in harrisonburg va

Customer Support Team Lead - IT

Director of Career Services

After-School Program Specialist

Assistant Director - Gilliam Center for Entrepreneurship (GCFE)

Food Service Supervisor - James Madison University - East Campus Dining Hall

Assistant Director for Research Partnerships & Strategic Initiatives (Part-Time)

Harrisonburg Rockingham County Associate Area Director

Adjunct Faculty

Electrician (Expereince Required)

Counselor

Assistant Operations Manager for Moving Company

Sous Chef

Wellness Director LPN or RN Senior Living

Sales Development Supervisor

Registered Nurse (Home Care) - Full-Time - No Weekends/No Holidays

Managing General Agent

Licensed Optician

Sales Development Supervisor

General Dentist - Harrisonburg, Virginia

Shift Leader / Restaurant Shift Manager - Earn up to $18/hr

I want to receive the latest job alert for mentor in harrisonburg va

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