Top 24 Call center representative Jobs in Harrisonville, Mo

Customer Care Advocate (Hybrid)
Traders Insurance Company —Kansas City, MO
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
14d
Customer Care Representative
Unity Village —Lees Summit, MO
- $20.50 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Research
Quick Apply
Member Service Center Representative - MSCR 1
Missouri Central Credit Union —Lees Summit, MO
- $19 - $21 an hour
- Full-time
- Spanish
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
8d
Sales & Customer Solutions Rep (Overland Park, KS)
Spectrum —Overland Park, KS
- From $18 an hour
- Weekends as needed
- Writing skills
- English
- Mid-level
- Health savings account
- Disability insurance
9d
Contact Us, Collections Representative
Blitt and Gaines, P.C. —Kansas City, MO
- Microsoft Outlook
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Client Experience Specialist I
Security Benefit —Overland Park, KS
- Full-time
- Mid-level
- Microsoft Office
- 3 years
- Profit sharing
- Paid parental leave
Quick Apply
7h
Client Experience Specialist II
Security Benefit —Overland Park, KS
- Full-time
- Mid-level
- Office
- Microsoft Office
- Profit sharing
- Paid parental leave
Quick Apply
7h
Bilingual Customer Care Representative
Unity Village —Lees Summit, MO
- $19.45 an hour
- Remote
- Microsoft Outlook
- Computer literacy
- Research
Quick Apply
Technical Call Center Agent-Bilingual-Spanish
PSG Panasonic Connect North America Professional Services —Leawood, KS
- $17 - $20 an hour
- Full-time
- Spanish
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
Senior Client Experience Specialist
Security Benefit —Overland Park, KS
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
- Profit sharing
- Paid parental leave
Quick Apply
7h

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Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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Bilingual Customer Service Representative
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Customer Care Advocate (Hybrid)

Traders Insurance Company -
Kansas City, MO

Apply Now

Job Details

Full-time
14 days ago

Qualifications

High school diploma or GED
Math
Risk assessment

Full Job Description

Reliable, Local Company, Provide Full-Time Hybrid/Remote Job Opportunities. We are looking for candidates local to the KC Metro.

As a Customer Care Advocate, you are responsible for delivering “best in class” customer service to our independent agency partners, policy holders, and other parties by answering a high volume of telephone inquiries, providing solutions, and assist with policy changes. You will need excellent analytical, problem-solving, and communication skills to gather details, investigate, and communicate potential outcomes based on standard operating procedures and underwriting guidelines.

This position utilizes computerized system(s) for risk evaluation, information gathering, and evaluates data, as necessary. Successful Customer Care Advocate has a passion for customer service excellence, thrives in a fast-paced and ever-changing environment, exhibits solid people skills with other team members, and takes ownership of their own learning and development.

Key Accountabilities & Competencies

Provide first line customer service contact for policy servicing activity utilizing call center Best Practices.
Initiate renewal and new business processes as well as certain endorsements to determine insurability and compliance with internal guidelines and standards.
Handle billing transactions by accepting payments by phone and communicate account status as well as cancelation, reinstatement, and endorsement activities to agents and policy holders.
Complete screening, transactions, and prepare policy files for underwriting approval by securing information from policyholders, agents, or other parties and performing preliminary review and evaluation of the risk.
Read, interpret, and react to documents such as policies, manuals, forms, and endorsements to understand their meaning, use, and act according to standard procedures.
Ensure compliance of underwriting referral criteria outside of underwriting authority; affect policy underwriting by analyzing and inputting data via computerized systems.
Make decisions to create an opportunity to improve a customer’s experience by providing options to meet their needs, which can include a new quote when necessary.
Work within designated authority and refer inquiries from policyholders, agents, and others to the supervisory staff as needed.
Accurately conduct operations in compliance with quality, productivity, and regulatory standards; protect confidentiality of sensitive information and underwriting integrity.
Foster professional relationships with internal and external customers and utilize excellent interpersonal and communication skills to promote a cohesive, pleasant work environment.
Implement and uphold all policies of Traders Insurance along with the willingness to work hard in a fast-paced and ever-changing environment.
Open to feedback to support your performance and development.
- High school diploma or equivalent is required and a minimum of 2 years of relevant work experience.
- Prior experience in insurance is preferred; personal lines automobile a plus but not required.
- Demonstrated customer service experience in a demanding environment.
- Fundamental proficiency of Microsoft Word, Excel, and Outlook.
- Analytical with mindfulness to detail and ability to make decisions.
- Math aptitude is necessary to manually calculate payment details and communicate with customers.
- Ability to efficiently organize work and manage time to meet key deadlines.
- Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities.

Apply Now

Refine Your Search

call center representative jobs in harrisonville, mo

Customer Care Advocate (Hybrid)

Customer Care Representative

Member Service Center Representative - MSCR 1

Sales & Customer Solutions Rep (Overland Park, KS)

Contact Us, Collections Representative

Client Experience Specialist I

Client Experience Specialist II

Bilingual Customer Care Representative

Technical Call Center Agent-Bilingual-Spanish

Senior Client Experience Specialist

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