Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary:
The Concessions Worker provides excellent customer service by knowing and understanding the products being sold at all concession stands. The Concessions Worker is responsible for preparing and serving food and beverage to all Concessions guests while ensuring excellent quality and food presentation. The Concessions Worker processes transactions and accepts payment. The Concessions Worker must maintain excellent attendance and be available to work a variable schedule, which includes evenings and weekends.
This role pays an hourly rate ranging from $16.00 - $18.00 and is tip eligible.
Benefits for part-time roles: 401(k) savings plan, 401(k) matching.
This position will remain open until October 16, 2026.
About the Venue:
Located in the heart of Hartford, The Bushnell Performing Arts Center is Connecticut’s premier performing arts destination and a cornerstone of the region’s cultural scene. Originally opened in 1930, this historic, nonprofit venue blends timeless architecture with modern amenities, featuring two distinct performance spaces and hosting more than 350 events annually—from Broadway tours and concerts to comedy, dance, and community programming. As the largest arts organization in the state, The Bushnell serves as a vibrant gathering place that inspires creativity, supports arts education, and delivers world-class entertainment experiences to diverse audiences. Oak View Group is proud to serve as the exclusive food and beverage provider for The Bushnell, enhancing the guest experience through exceptional hospitality and culinary offerings.
Responsibilities:
- Greet guests in a friendly, professional, and welcoming manner.
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Take customer orders accurately and efficiently while providing excellent customer service.
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Process cash, credit card, and other payment transactions in accordance with company policies.
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Assemble and prepare food and beverage orders according to established quality and presentation standards.
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Deliver orders promptly and accurately to ensure guest satisfaction.
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Listen and respond appropriately to guest requests, questions, concerns, and complaints, escalating issues to a supervisor when necessary.
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Maintain a positive attitude and professional demeanor when interacting with guests, clients, co-workers, and management.
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Prepare, package, and serve food and beverage items in accordance with food safety and sanitation guidelines.
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Maintain working knowledge of all concession menu items, ingredients, preparation methods, and pricing.
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Operate concession equipment safely and efficiently, including beverage dispensers, food warmers, popcorn machines, and point-of-sale systems.
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Serve alcoholic beverages responsibly and in compliance with all state, local, and federal regulations.
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Verify guest identification to confirm legal age requirements prior to the sale or service of alcoholic beverages.
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Monitor inventory levels and ensure concession stands remain fully stocked throughout each shift.
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Restock food products, beverages, condiments, utensils, and supplies as needed.
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Communicate low inventory levels, product shortages, and supply needs to the Concessions Supervisor in a timely manner.
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Assist with receiving, organizing, and storing inventory according to company procedures.
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Maintain a clean, organized, and safe work environment at all times.
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Clean and sanitize food preparation surfaces, equipment, utensils, counters, and serving areas throughout the shift.
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Properly dispose of trash and recycling and assist with dishwashing duties as required.
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Ensure food products are stored correctly and in compliance with food safety regulations.
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Sweep, mop, and sanitize floors and work areas at the conclusion of each shift.
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Restock and organize workstations and display areas to prepare for the next shift.
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Complete assigned opening, operating, and closing duties according to established procedures.
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Verify that all equipment is cleaned, sanitized, and properly secured at the end of the shift.
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Conduct a final inspection of the concession area to ensure cleanliness and operational standards are met.
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Check out with the direct supervisor and/or management before leaving to confirm all duties have been completed and concession areas meet company cleanliness and service standards.
Qualifications:
- Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
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Ability to work well in a team-oriented, fast-paced, event-driven environment.
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Must possess an active State Food Handlers Certification or be willing to obtain one upon hire.
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Excellent customer service and communication skills.
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Ability to work efficiently in a fast-paced environment while maintaining accuracy.
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Basic math and cash-handling skills.
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Ability to follow food safety, sanitation, and alcohol service regulations.
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Ability to stand for extended periods and lift heavy objects as required.
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Flexible schedule, including nights, weekends, and holidays.
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Previous food service, concessions, retail, or hospitality experience preferred but not required.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
