At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Bristol Health EMS (Emergency Medical Services) Dispatcher is responsible for the prompt notification and activation of EMS system resources for emergent and non-emergent transportation. The position is responsible for facilitating continuous throughput of patients from all points of entry within the Bristol Health EMS service area. The EMS Dispatcher will work directly with public safety agencies, Case Managers, Nurses and other stakeholders across the Bristol Health EMS service area and is the liaison between EMS agencies and the Case Managers. The position applies clinical and industry knowledge for the appropriate activation and tracking of EMS resources. This position reports to the Bristol Health EMS Supervisor assigned responsibility for Dispatch Operations.
Essential Job Functions and Responsibilities:
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Receives, interprets, intercepts and processes all emergent and non-emergent transfer into and out of the Bristol Health EMS system that requires response of an ambulance, wheelchair van or service performed by an EMS agency.
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Establishes priority of multiple EMS requests and assigns agencies in order of availability.
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Communicates with EMS agencies that assist Bristol Health EMS to receive and communicate information, keeping track of EMS locations and demands on each service.
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Records variety of information compiled during a shift and logs follow up to be done when necessary. This includes time stamps, data queries, transfer delays, and more.
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Assist in increasing effective bed capacity at Bristol Hospital by identifying barriers in bed assignment processes and collaborate with nursing and case managers in the resolution of these issues.
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Documents and reports on timeliness of patient placement activities and issues of concern related to efficient throughput..
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Achieve seamless delivery of services by appropriately involving colleagues, physicians, nurses and other staff to ensure commitment, communication and cross-functional linkage.
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Ensures successful and consistent execution of Bristol Health EMS policies and procedures.
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Ensures that continuous performance improvement forms a basis for efficient patient throughput.
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Ensures that all clinical services work in synergy to support efficient delivery of care.
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Works with EMS agencies and case managers to effectively triage clinical needs of patients to assure the appropriate resources are utilized to support patient transfers.
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Collaborates with clinical leadership and management to define, reduce, and eliminate barriers within the system which may negatively affect patient throughput/efficient delivery of care.
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Participates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projects.
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Supports unit/department management in the facilitation of inter- and intra-unit problem resolution.
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Actively participates in and contributes to meetings and organizational initiatives with Provides valid, timely and effective feedback to unit/department leadership as to the management performance related to patient throughput.
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Collaborates with senior leadership in regard to issues related to off shift activity and patient placement/bed availability.
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Ensures the confidentiality of appropriate patient, staff and management data is maintained.
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Models customer service standards and demonstrates value for all people in the work environment.
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Effectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customers.
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In collaboration with management, ensures that customer relations standards reflecting excellence consistent with organizational policy for internal./external customers are appropriately met.
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Maintains a strong working knowledge of all applicable computer systems that will affect and support EMS activities.
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Demonstrates a strong ability to multitask by utilizing multiple computer systems
Educational / Minimum Requirements:
High school diploma or GED equivalent. Minimum of 2 years of commercial EMS experience, or emergency medical dispatching.
State/Federal Mandated Licensure or Certification Requirements:
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements:
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Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
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Demonstrated ability to manage multiple priorities and assess and triage clinical critical patient needs.
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Excellent prioritization and communication skills.
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Demonstrated excellence in critical thinking, communications and conflict resolution skills.
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Demonstrated ability to implement, support and effectively monitor change required.
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Ability to collaborate with all layers of the management/administrative teams within Bristol Health
Physical Requirements:
Work Environment:
Cognitive Requirements:
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
