Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary:
The Banquet Captain is responsible for coordinating all aspects of banquet service to ensure exceptional guest experiences and smooth event execution. This role oversees banquet staff activities, collaborates with culinary and event teams, and ensures that all service standards, timelines, and event specifications are met. The Banquet Captain leads pre-event preparations, supports staff during functions, monitors service quality, and ensures proper handling and availability of equipment and supplies. This position requires strong attention to detail, effective communication, and the ability to adapt to changing event needs while maintaining a high level of professionalism and service excellence.
This role pays an hourly rate of $18.00 - $24.00.
Benefits for Part-Time roles: 401(k) Savings Plan.
This position will remain open until October 16, 2026.
About the Venue:
Located in the heart of Hartford, The Bushnell Performing Arts Center is Connecticut’s premier performing arts destination and a cornerstone of the region’s cultural scene. Originally opened in 1930, this historic, nonprofit venue blends timeless architecture with modern amenities, featuring two distinct performance spaces and hosting more than 350 events annually—from Broadway tours and concerts to comedy, dance, and community programming. As the largest arts organization in the state, The Bushnell serves as a vibrant gathering place that inspires creativity, supports arts education, and delivers world-class entertainment experiences to diverse audiences. Oak View Group is proud to serve as the exclusive food and beverage provider for The Bushnell, enhancing the guest experience through exceptional hospitality and culinary offerings.
Responsibilities:
- Reviews assigned banquet staff functions and banquet menus prior to the scheduled event.
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Conducts pre-banquet meetings with staff to ensure appearance and hygiene standards are being met, assign stations and partners, and review banquet event orders.
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Communicates with the Executive Chef / Kitchen Manager or event coordinator to ensure that all details have been planned for and met. Ensures that changes and further instructions are made in a timely manner.
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Ensures that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events. Secure requisitions for those items not available in inventory.
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Checks room setup prior to the event and meets with Executive Chef to confirm quantities of food items and timing of food leaving the kitchen.
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Ensures proper handling of all equipment (i.e., china, glassware, silverware, linen, and props) and their proper storage after use.
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Conducts random audits during functions to evaluate food and service. Ensures that food is served at an appropriate temperature, food is placed properly on the table, sufficient food is available, and upsell opportunities are met.
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Regularly reviews the banquet schedule for changes, calendar of events, and special events.
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Incorporates safe work practices in job performance.
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Performs other duties as required.
Qualifications:
- High school diploma or general education degree (GED).
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1-2 years of related experience and/or training, or an equivalent combination of education and experience.
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Must meet state age requirements for handling alcoholic beverages.
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Strong knowledge of banquet operations, service standards, and event execution.
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Excellent communication and interpersonal skills, with the ability to coordinate effectively with kitchen staff, event coordinators, and service teams.
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Ability to guide and support staff, including conducting pre-shift meetings and assigning responsibilities.
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Detail-oriented with strong organizational and time-management skills.
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Ability to evaluate service quality and make real-time adjustments to ensure guest satisfaction.
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Knowledge of proper food handling, sanitation, and safety standards.
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Flexible schedule, including evenings, weekends, and holidays, based on event needs.
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Commitment to regular and reliable attendance.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
