Top 16 Call center manager Jobs in Hartford, Ct

Customer Contact Center Manager
Voya Financial —Hartford, CT
- $78,990 - $98,740 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- 1 year
- Paid holidays
- Health insurance
Call Center Supervisor
First Choice Health Centers Inc —East Hartford, CT
- $60,000 - $67,000 a year
- Full-time
- Pass drug screening
- HIPAA
- Mid-level
- COVID-19 protective measures
- Paid holidays
Quick Apply
Manager, Contact Center Partnerships
Webster Bank —Hartford, CT
- $74,000 - $86,000 a year
- Bachelor of Science
- 3 years
- High school diploma or GED
4d
Call Center Supervisor (Team Lead)
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Microsoft Office
- Paid time off
Quick Apply
12d
Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Contact Center Manager
GT Independence —Southington, CT
- Mid-level
- Office
- Business development
- Paid time off
- On-the-job training
Quick Apply
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Hartford, CT
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
3h
Contact Center Operations and Transformation Functional Manager
Deloitte —Hartford, CT
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Branch Manager, Customer Care Center
Torrington Savings Bank —Torrington, CT
- Full-time
- Mid-level
- US work authorization
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Hartford, CT
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Manager, AI Service Operations Transformation PMO
CVS Health —Hartford, CT
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Homelessness Prevention Services Manager
Way Finders —Springfield, MA
- $60,000 - $68,000 a year
- Full-time
- Hybrid work
- Spanish
- Clean driving record
- 5 years
- 403(b) matching
- Commuter assistance
6d
Patient Services Manager
Trinity Health —Waterbury, CT
- $66,309 - $99,464 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
HVAC Service Manager
Sila Services —South Windsor, CT
- $85,000 - $110,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- OSHA
- Paid training
- Health savings account
Quick Apply

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Customer Contact Center Manager

Voya Financial -
Hartford, CT

Apply Now

Job Details

Full-time
$78,990 - $98,740 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Cash balance pension plan
Vision insurance
401(k) matching
Life insurance

Qualifications

Staff supervision
Team motivation (leadership skill)

Full Job Description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:
As a Contact Center Manager, you will lead the day-to-day operations of the Contact Center function, ensuring delivery against team and departmental goals. This role is accountable for driving employee engagement, developing talent, maintaining compliance with regulatory and internal standards, and leading strategic improvements to enhance service quality and operational efficiency.

The Contributions You’ll Make:

Manage daily Contact Center operations, ensuring team and departmental performance goals are consistently met
Drive employee engagement, development, and career growth across the team
Lead hiring, onboarding, performance management, and compensation decisions for staff
Conduct performance reviews and provide ongoing coaching and feedback
Ensure compliance with all applicable regulatory requirements, securities laws, and internal compliance procedures
Lead and execute strategic initiatives to improve processes and outcomes
Actively monitor call queues to ensure responsiveness and service level metrics are achieved
Drive team efficiency and contribute to department budget performance and cost management
Perform other duties as assigned

Minimum Knowledge & Experience:

Bachelor’s degree (BA) or equivalent experience
7+ years of experience in a related product area
1–3 years of experience in a management or leadership role
Strong organizational and communication skills
Proven leadership and management capabilities
Ability to manage multiple priorities and motivate a team
Demonstrated negotiation and influencing skills

Preferred Knowledge & Experience:

Experience leading contact center operations or similar customer-facing teams
Track record of driving process improvements and operational efficiency
Experience managing within a regulated financial services environment

How This Role Aligns to Our Core Four:

Instill Customer Obsession: Ensures high-quality service delivery by monitoring call responsiveness and improving contact center performance to meet customer expectations.
Transform with Automation/AI: Identifies and leads process improvement initiatives to streamline operations and enhance efficiency through smarter tools and workflows.
Drive Higher Performance Through Our People: Builds a high-performing team through hiring, coaching, performance management, and career development.
Execute on the Fundamentals: Maintains strong operational discipline by ensuring compliance with regulatory requirements and achieving consistent performance and budget goals.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$78,990 - $98,740

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Apply Now

Refine Your Search

call center manager jobs in hartford, ct

Customer Contact Center Manager

Call Center Supervisor

Manager, Contact Center Partnerships

Call Center Supervisor (Team Lead)

Practice Manager, Central Intake Call Center

Contact Center Manager

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Contact Center Operations and Transformation Functional Manager

Branch Manager, Customer Care Center

Customer Experience & Service Transformation Advisory Manager

Manager, AI Service Operations Transformation PMO

Homelessness Prevention Services Manager

Patient Services Manager

HVAC Service Manager

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