Top 330 Call center team lead Jobs in Hartford, Ct

Program Manager
South Park Inn, Inc. —Hartford, CT
- $60,000 - $63,000 a year
- Weekends as needed
- Mid-level
- Recruiting
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Quick Apply
Automotive BDC/Internet Sales
Bertera Subaru of Hartford —Hartford, CT
- $45,000 - $65,000 a year
- 8 hour shift
- Background check
- Sales
- Dealership
- Paid training
- Disability insurance
Quick Apply
Customer Service & Scheduling Coordinator Electrical Home Services
LIMITLESS ELECTRIC LLC —Windsor Locks, CT
- $23 - $28 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
9d
Quality Assurance Associate
WM —Windsor, CT
- $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
13h
Customer Experience Team Lead
WM —Windsor, CT
- $23.79 - $30.00 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Employee stock purchase plan
- Paid holidays
Secretary 2 (Hybrid)
State of Connecticut - Department of Energy & Environmental Protection —Hartford, CT
- $58,046 - $75,906 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Loan forgiveness
9d
Supervisor, Call Center
EmblemHealth —Farmington, CT
- $56,160 - $99,360 a year
- Microsoft Outlook
- Medical office experience
- Mid-level
11h
Call Center Supervisor
First Choice Health Centers Inc —East Hartford, CT
- $60,000 - $67,000 a year
- Full-time
- Pass drug screening
- HIPAA
- Mid-level
- COVID-19 protective measures
- Paid holidays
Quick Apply
Customer Contact Center Representative 9.29.26 TEM
Voya Financial —Hartford, CT
- $20 an hour
- Full-time
- Hybrid work
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
8d
Patient Scheduling Associate 2
Radiology Associates of Hartford PLLC —Enfield, CT
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- On-the-job training
Quick Apply
6d
Patient Access Representative Lead - Cancer Care Center/FT/40 hours
BRISTOL HOSPITAL GROUP —Bristol, CT
- Full-time
- Computer literacy
- English
- Mid-level
Environmental Protection Dispatcher (Second & Third Shift)
State of Connecticut - Department of Energy & Environmental Protection —Hartford, CT
- $55,412 - $72,665 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Scheduling Specialist - Contact Center
JP Carroll Roofing —Bloomfield, CT
- $40,000 - $50,000 a year
- Overtime
- English
- Mid-level
- Computer skills
- AD&D insurance
- Health insurance
Quick Apply
11h
Occupancy Specialist, Squire Village
VESTA MANAGEMENT CORPORATION —Manchester, CT
- $25 - $27 an hour
- Background check
- Clean driving record
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
7d
Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Medical Support Assistant (Advanced)
US Veterans Health Administration —Newington, CT
- $51,235 - $66,605 a year
- Online Application
- Background check
- Writing skills
- Medical office experience
- Paid parental leave
- Paid holidays
7d
Patient Service Representative - Outpatient Rehab (Float Per Diem)
Hartford Hospital —South Windsor, CT
- Per diem
- Bilingual
- Float pool
- High school diploma or GED
Quick Apply
Program Manager, New Horizons - Middletown, CT - Full Time
Moses / Weitzman Health System —Middletown, CT
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
Intake Coordinator, PT
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $21.00 - $26.99 an hour
- Part-time
- Spanish
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Sterile Processing Tech - Central Sterile - 40hr
Connecticut Children's Medical Center —Hartford, CT
- Weekends as needed
- Computer literacy
- Writing skills
- English

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Program Manager

South Park Inn, Inc.
Hartford, CT

Quick Apply

Job Details

Full-time
$60,000 - $63,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
403(b)
Life insurance

Qualifications

Staff supervision
Program management
Team supervision
Harm reduction
Social service program staff supervision
Trauma-sensitive environment
Cultural competency
Working with individuals from diverse cultural backgrounds
Working with individuals with mental health conditions
Productivity software
Experience working with individuals from underserved communities
General management

Full Job Description

SOUTH PARK INN

PROGRAM MANAGER

JOB DESCRIPTION

Position Title: Program Manager

Programs: Warming Center, Veterans & Supportive Services

Location: 75 Main Street, Hartford, CT and 221 Main St., Hartford, CT

Status: Non-Exempt, Full-Time

Schedule: Monday – Friday 12 pm – 8 pm; On call responsibilities

Flexibility to meet program needs is a must.

Pay Scale: $60,000- $63,000 annually, depending on experience.

Reports to: Deputy Director

Scope & Purpose of Position:

Under the direction of the Deputy Director, the Program Manager will oversee the City of Hartford’s Warming Center, which provides a place of refuge to prevent death and injury from exposure to the elements in winter months. The Warming Center is a seasonal program that provides a safe place to stay for a limited time, often addressing immediate needs of people experiencing homelessness. The Program Manager oversees the Supportive Services program, which provides supportive services such as housing, clinical, medical, social, educational, rehabilitative, vocational/ employment and other services essential to achieving optimal quality of life and community living to individuals connected to DMHAS GHRA program. The Program Manager will also oversee the Veterans’ Transitional Housing program, which serves Veterans experiencing homelessness, acute addiction, and behavioral health challenges. She or he provides regular 1:1 supervision to the Warming Center, Veterans Services and Supportive Services’ Case Managers. While the programs under the Program Manager’s oversight are primarily concerned with assisting program guests with achieving permanency in housing, the Program Manager and his or her staff is also responsible for liaising with medical and collateral service providers to assure that guests achieve maximum wellness. The Program Manager also works with staff to ensure smooth day-to-day program operations, to seamlessly integrate services with other South Park Inn programs, and to maintain a positive presence in the community. In partnership with the other Program Managers, Deputy and Executive Directors, the Program Manager identifies strategies to fund and develop additional programming and services.

Essential Duties and Responsibilities:[1]

· Ensures safe, comfortable, secure accommodations for guests of Warming Center, which houses 65 beds for women and men.

· Assists the Deputy Director with implementation of policies and procedures that support successful program operation and the attainment of funder-driven program outcomes.

· Responsible for supervision of all direct-care staff, providing one-on-one supervision for Team Leads and Case Managers. Works with the Deputy Director to prepare for and facilitate group supervision for Team Leads, Direct Care staff and Case Managers.

· Provides coaching, training, technical assistance, and performance management as necessary to support staff success.

· Oversees major projects affecting programs’ operations.

· Assists with case management for complex/multidisciplinary cases, the chronically homeless, longest-stayers, and as requested by Case Managers.

· Maintains relationships with the Coordinated Access Network, Hartford-area shelters, and providers of Rapid Rehousing and Permanent Supportive Housing to assure successful integration of the Warming Center with other publicly funded homelessness services and resources.

· As part of ongoing program improvement, periodically reviews or audits all internal communication, including client files, billing records, client evaluations, housing and employment search records, documentation of intakes and discharges, client corrective action, incident reports, communication logs, requests for extensions, external correspondence, and any other relevant information. Provides feedback and ongoing training in documentation, best practices to the team.

· Secures adequate staffing/coverage for relevant programs. Reviews and approves staff attendance records, mileage requests, and other administrative/fiscal requests.

· Serves as point of escalation for unresolved client concerns reported by direct-care staff.

· Responsible for oversight, debriefing, and follow-up regarding critical incidents at Warming Center location, 75 Main Street and 221 Main Street.

· Purchases and tracks program supplies and guest expenses.

· Assists Deputy and Executive Director in recruiting, hiring, and onboarding staff for assigned programs.

· Ensures all HMIS data is entered in a timely manner including intakes, discharges, and bed nights where applicable.

· Timely and accurately tracks bed utilization, submits billing, and reports to veteran referral sources according to contract.

· Oversees major projects affecting programs’ operations.

· Works with the Deputy Director to coordinate any major cross-program or agency-wide projects.

· Attends all required meetings, supervisions, and staff trainings as identified by Deputy Director.

· Models positive, constructive strategies of client engagement, using principles of harm reduction, motivational interviewing, and trauma-informed care.

· Maintains strong working relationships with community partners, volunteers, and the general public.

· Participates in on-call rotation with the Program Managers and assists with emergency program coverage, including evenings, weekends, and holidays, when necessary.

· Advocates for the mission of the organization and upholds agency values.

· Other duties as assigned.

Supervisory Responsibilities:

Does this job have supervisory responsibilities: __ Yes ___ No

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.

Qualifications:

· Advanced degree or equivalent experience in social work, the social sciences, allied health, or related profession.

· At least five years’ experience in housing and homelessness or in the provision of transitional services. At least two years’ experience in program management and staff supervision within human services or allied health.

· Strong supervisory skills and ability to build and support teams.

· Excellent time management and interpersonal skills.

· Familiarity with low-barrier/no-barrier models of service delivery, principles of harm reduction, trauma-informed care, and Housing First. Collaborative, facilitative approach to working with guests and community partners.

· Familiarity with homelessness and related issues, including addictions, mental health/deinstitutionalization, trauma, domestic and sexual violence, and/or poverty.

· Cultural competency and facility working with populations from diverse racial, ethnic, linguistic, religious, cultural, and socioeconomic backgrounds.

· Facility with data and reporting standards within a professional nonprofit environment.

· Demonstrated ability to engage high-risk populations.

· Prior lived experience of homelessness or housing instability a plus.

· Availability to work occasional nights and weekends in order to meet program needs.

· Familiarity with Microsoft Office suite and Nutmeg, Connecticut’s Homeless Management Information System (HMIS) vendor.

[1] Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay: $60,000.00 - $63,000.00 per year

Benefits:

403(b)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

call center team lead jobs in hartford, ct

Program Manager

Automotive BDC/Internet Sales

Customer Service & Scheduling Coordinator Electrical Home Services

Quality Assurance Associate

Customer Experience Team Lead

Secretary 2 (Hybrid)

Supervisor, Call Center

Call Center Supervisor

Customer Contact Center Representative 9.29.26 TEM

Patient Scheduling Associate 2

Patient Access Representative Lead - Cancer Care Center/FT/40 hours

Environmental Protection Dispatcher (Second & Third Shift)

Scheduling Specialist - Contact Center

Occupancy Specialist, Squire Village

Practice Manager, Central Intake Call Center

Medical Support Assistant (Advanced)

Patient Service Representative - Outpatient Rehab (Float Per Diem)

Program Manager, New Horizons - Middletown, CT - Full Time

Intake Coordinator, PT

Sterile Processing Tech - Central Sterile - 40hr

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