Job Title: Street Outreach Manager
Location: 85 Arch St., New Britain, CT
Schedule: Monday-Friday, 40 hours per week; hours may vary to meet program needs
Type: Exempt, Full-time, salary range between $62,400-$68,640/year.
Reports to: Senior Director of Interim Housing & Community Services
Job Purpose: The primary function of the Street Outreach Manager is to act as the agency’s lead Street Outreach specialist, ensuring comprehensive oversight of assigned FSC community and outreach programs, ensuring contract compliance, data entry, supervision, and continuous quality improvement. This position is classified as ESSENTIAL and requires the employee to report to work during inclement weather.
Job Function: The primary function of the Street Outreach Manager is to canvass the community, receiving referrals from and collaborating with community partners and local Emergency Medical Services/Police Navigators; document literal homelessness using Housing and Urban Development (HUD) Category One criteria; facilitate swift entrance into the homeless service system to reduce the time a household is experiencing literal homelessness; and collaborate with community stakeholders to ensure efficient communication and a focus on a reduction of literal homelessness in Central CT.
Duties and Responsibilities:
- Instill the mission of the FSC in your daily work: “Our work is love made visible”;
- Ability to work with diverse populations using a Harm Reduction, Housing First, Person Centered approach, individually and as a part of a team, with a commitment to ending homelessness in our community;
- Conduct unsheltered street outreach with internal and external community partners, focusing on maximizing available resources and tailoring responses to individual client needs while ultimately bringing people indoors;
- Supervise, train, and provide annual performance evaluations of Street Outreach department staffing as assigned based on organizational & contractual needs;
- Liaise with internal and external program and community leadership to ensure Street Outreach services are responsive to the needs of the community
- Partner with FSC’s drop-in center manager to ensure effective and coordinated in-reach and out-reach connections for program participants;
- Conduct assessments and referrals as needed to support the team, including assisting households in scheduling Shelter Diversion appointments and coordinating placement in emergency shelters through established protocols when available;
- Ensure all participants enrolled in Street Outreach services have comprehensive and complete Verification of Homelessness documentation completed;
- Prioritize urgency in all interventions by the team, working to shelter, house, and connect to resources all program participants;
- Attend all CAN meetings, taking notes and supplying feedback to Executive Leadership and to teams regarding system improvements, upcoming events and changes, etc.;
- Prepare/input Homeless Management Information Systems (HMIS) information as required on a timely basis (within 48 hours) and oversee such work of the program team;
- Provide weekly reports to Executive Leadership regarding staff/program concerns, data reports, etc. to support a continuous focus on quality and system improvements and make recommendations for continuous safety and quality improvement activities;
- Promote cohesive and comprehensive team efforts across agency and community partnerships to ensure client-centered service delivery;
- Maintain and expand community contacts and resources to better serve clients;
- Attend meetings, trainings and community events, as appropriate or required
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at the discretion of the employer.
Minimal Experience/Training:
- Bachelor’s degree in Human Services/Social Work, with five or more years of experience in the field recommended; relevant experience in working to support people experiencing homelessness for at least 3 years acceptable.
- Supervision/management experience required.
- Experience in working within a coordinated entry system strongly preferred.
- Solution-focused self-starters are encouraged to apply.
- Proficient use of Word, Excel, PowerPoint, and other databases designed to promote productivity and organization in the workplace; excellent oral and written communication skills, including computer proficiency and knowledge of email applications
- Bilingual English/Spanish is strongly preferred
- Experience working with diverse populations preferred, with a solid understanding of mental health, substance use, and trauma. Belief in harm reduction and housing first is required.
Essential Skills, Qualifications and Requirements:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Community: Staff is a dependable team player within their department, across departments, and with community colleagues (when appropriate); consistently at work and on time, reports to all scheduled shifts; follows instructions, responds to management direction; staff's communication style invites collaboration;
- Initiative: Staff is proactive in identifying and resolving issues, versus leaving them for someone else; staff is solution-focused, and takes pride in their work; able to oversee day-to-day operations of self and a team, staying ahead of deadlines and maintaining productive time-keeping for self and others; solicits feedback to improve personal performance, and completes tasks in a timely and accurate manner;
- Accountability: Staff acts with integrity and practices ethical decision-making; takes responsibility for mistakes instead of making excuses, and uses challenging experiences as opportunities to improve; able to navigate hard conversations with staff, participants, and peers with respect;
- Creativity: Staff is flexible, and engages in outside-of-the-box thinking to ensure work is completed and good decisions are made; open, accountable, and able to work with individuals from various backgrounds and at different skill levels; able to multitask and manage crises;
Physical Requirements:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- The ability to safely operate a motor vehicle to transport oneself, others and program supplies as necessary.
- The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
- The physical ability to move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
- The ability to operate office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time. Maintain auto insurance minimum limits as follows – 1) single liability limits of $100,000 Bodily Injury Per Person / $300,000 Bodily Injury Per Accident / $50,000 Property Damage OR Combined Single Liability Limit of $300,000 (this combines the bodily injury and property damage into one limit per claim) and annually provide a declarations page to the Human Resources department.
Pay: $62,400.00 - $68,640.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- homeless services: 2 years (Required)
- supervisory : 1 year (Required)
Language:
License/Certification:
Work Location: In person
