Top 4 Helpdesk manager Jobs in Hartford, Ct

Help Desk and ID Office Manager
University of Hartford —West Hartford, CT
- $55,500 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
1d
Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
Quick Apply
Corporate Director of IT Operations
Propark Mobility —Hartford, CT
- Up to $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Free parking
- Commuter assistance
1d

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Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
End user support - face to face and via telephone. Some interaction with other state agencies will be required to complete the required processing.
Quick Apply

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Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
$41,250 - $68,750 a year
14d
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Help Desk and ID Office Manager

University of Hartford -
West Hartford, CT

Apply Now

Job Details

Full-time
$55,500 - $70,000 a year
1 day ago

Qualifications

Bachelor's degree

Full Job Description

Position Information

Position Title

Help Desk and ID Office Manager

FLSA Classification

Reports to

Deputy CIO

Salary Range

Weeks Per Year

Work Week

40 hours (minimum)

Position Summary

Assumes responsibility for oversight, management, and support of the University of Hartford’s Help Desk and ID office functional areas. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties is instrumental to the education of the University’s students.

Hiring Range

$55,500 to $70,000, depending upon experience

Key Responsibilities

Key Responsibilities

Oversees daily Help Desk and ID Office activities and manages ongoing projects, assignments, and tasks for desktop support and classroom/lab technology. Plans levels of support to ensure the Help Desk and ID Office staff are trained to provide customer-centric responses. Provides customer service and technical support to students, faculty, and staff.
Addresses and identifies areas of opportunity associated with concerns for students, faculty, and staff that arise from the use of products or services. Maintains necessary tools for Help Desk technicians to be proactive and responsive during service calls.
Maintains a thorough knowledge of the ticketing and card systems and customer service workflow, addressing concerns as necessary and appropriate. Stays abreast of applicable laws governing information technologies as well as guidelines, regulations, and other industry best practices.
Supervises primary support for lock systems that directly attach to the ID card system, as well as secondary support for lock systems managed by the facilities lock shop.
Provide leadership and employee management, including skill evaluation and remediation planning.
Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
Supports cybersecurity standards and policies, including but not limited to anti-virus, anti-spam, patching, and data security best practices. Responds in a timely and effective manner to security inquiries and escalates issues concerning the operation of university-owned assets, high-priority requests, or sensitive customer requests.
Performs other related duties as assigned.

Posting Detail Information

Posting Number

PS1213P

Working Conditions

Normal office situation.
Requires travel, excluding overnight stays.
High dust, dirt, grease environment.

Education

Bachelor’s Degree required.

Physical Effort

Typically sitting at a desk or table.
Moderate lifting or carrying, 26-50lbs.
Intermittently sitting, standing, stooping.

Special Skills

The ability to work effectively with diverse groups.

Desired Start Date

Position End Date (if temporary)

Close Date

Open Until Filled

Yes

Special Instructions Summary

Documents Needed to Apply

Required Documents

Optional Documents

Resume

Cover Letter

Letter of Recommendation - Staff

Statement on Inclusive Excellence and Belonging

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helpdesk manager jobs in hartford, ct

Help Desk and ID Office Manager

Help Desk Technician - Middletown, CT/On-Site

Corporate Director of IT Operations

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