Top 208 Intake manager Jobs in Hartford, Ct

Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Employment Support Services Manager (Bilingual)
Way Finders —Springfield, MA
- $63,500 - $69,000 a year
- Weekends as needed
- Spanish
- Clean driving record
- 5 years
- 403(b) matching
- Commuter assistance
10d
Operational Paralegal
USA Waste and Recycling —Enfield, CT
- $55,000 - $65,000 a year
- Full-time
- Word processing
- Mid-level
- Bachelor's degree
- Profit sharing
- Health insurance
Quick Apply
Veterinarian (DVM/VMD) – General Practice & ER | Northeast Opportunities
PetVet Care Centers —Avon, CT
- $120,000 - $275,000 a year
- Mid-level
- Surgery
- Ability to lift 50 pounds
- Paid parental leave
- Health insurance
Quick Apply
Team Clinician - Human Services ( LMSW, LPCA or BCBA, BCaBA, LCSW, LMFT, LPC)
Vinfen —Windsor, CT
- $75,000 - $82,000 a year
- Full-time
- Background check
- LMFT
- Clean driving record
Quick Apply
GILEAD - Case Manager- Union
Gilead Community Services —Cromwell, CT
- $20.38 an hour
- Full-time
- Addiction Medicine
- Mid-level
- Master's degree
- Paid training
- Paid holidays
Quick Apply
Bilingual Administrative Assistant
Beacon Communities LLC —Springfield, MA
- $21 - $23 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Inventory management
- Health savings account
- Paid holidays
Quick Apply
RN Clinical Manager Hospice
Amedisys —East Hartford, CT
- $110,000 - $120,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Paid parental leave
Dealership Parts Manager
Yankee Harley-Davidson —Bristol, CT
- $55,000 - $82,000 a year
- Weekends as needed
- Dealership
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Bilingual Outpatient Therapist-**$1,000 SIGN ON BONUS**
Klingberg Comprehensive Program Services Inc —New Britain, CT
- $58,000 - $68,000 a year
- Full-time
- Hybrid work
- Spanish
- Clinic experience
- Mid-level
Quick Apply
VP, Software Development
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Employment & labor law
- Tuition reimbursement
- 401(k) matching
3d
Case Manager
Perfect Care Inc. —Hartford, CT
- $20 - $25 an hour
- Part-time
- Remote
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Manager Patient Access - (Hospital Patient Access-ED Depart)
Trinity Health —Hartford, CT
- $32.52 - $48.78 an hour
- Full-time
- Acute care
- 5 years
- Inpatient
Territory Manager
Reliable Respiratory —New Britain, CT
- $100,000 - $180,000 a year
- Full-time
- Hospital
- Mid-level
- 3 years
Quick Apply
Head of Corporate Security
The Hartford —Hartford, CT
- $157,600 - $236,400 a year
- Full-time
- Hybrid work
- Office
- Case management
- Travel
C26-036 Associate Director of Regulatory Affairs (201534)
Central Connecticut State University —New Britain, CT
- $106,523 - $159,783 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Recruiter
Finalsite —Glastonbury, CT
- Call employer
- Remote
- Mid-level
- Communication skills
Quick Apply
2d
Assistant Program Director II
COMMUNITY SOLUTIONS INC —Bloomfield, CT
- $68,310 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- AD&D insurance
- Health insurance
Quick Apply
Case Manager - Level 1
COMMUNITY RENEWAL TEAM INC —Hartford, CT
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
DT Field Business Relationship Manager (BRM) - Americas
Otis —Farmington, CT
- $170,000 - $190,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Travel
- Paid holidays
- Disability insurance

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intake manager jobs near hartford, ct

Practice Manager, Central Intake Call Center

BEHAVIORAL HEALTH NETWORK INC -
Springfield, MA

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Job Details

$97,500 a year

Qualifications

Word processing
Master's degree
Supervising experience
Cultural competency
Working with individuals from diverse cultural backgrounds
Working with individuals with mental health conditions
Data collection
Experience working with individuals with substance use disorders

Full Job Description

Practice Manager, Central Intake Call Center

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What you will do:

Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI’s, and contractual requirements of CBHC & BHUC programs.
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
Works to improve individuals served satisfaction and experience.

What you will bring:

Master’s Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
Minimum 3 years’ call center or intake experience.
Minimum 2 years’ previous supervisory experience required.
Minimum 3 years’ experience in the mental health/substance use field.
Excellent verbal and written communication skills.
Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
Must have broad knowledge of mental illness.
Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
Demonstrates willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we serve, how we collaborate, and how we support one another. If you’re ready to use your organizational and communication skills to support clinicians and help individuals access timely behavioral health services, we’d love to hear from you.

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

intake manager jobs in hartford, ct

Practice Manager, Central Intake Call Center

Employment Support Services Manager (Bilingual)

Operational Paralegal

Veterinarian (DVM/VMD) – General Practice & ER | Northeast Opportunities

Team Clinician - Human Services ( LMSW, LPCA or BCBA, BCaBA, LCSW, LMFT, LPC)

GILEAD - Case Manager- Union

Bilingual Administrative Assistant

RN Clinical Manager Hospice

Dealership Parts Manager

Bilingual Outpatient Therapist-$1,000 SIGN ON BONUS

VP, Software Development

Case Manager

Manager Patient Access - (Hospital Patient Access-ED Depart)

Territory Manager

Head of Corporate Security

C26-036 Associate Director of Regulatory Affairs (201534)

Recruiter

Assistant Program Director II

Case Manager - Level 1

DT Field Business Relationship Manager (BRM) - Americas

I want to receive the latest job alert for intake manager in hartford, ct

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