Top 11 It service manager Jobs in Hartford, Ct

Service Manager
Charles IT —Middletown, CT
- Extended hours
- Mid-level
- Mentoring
- Recruiting
- Paid training
- Paid holidays
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Professional IT Services - Manager #570
COCC —Rocky Hill, CT
- Full-time
- Windows
- Bachelor's degree
- Mentoring
- Wellness program
- Tuition reimbursement
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8d
IT Client Development Manager
Charles IT —Middletown, CT
- Mentoring
- Senior level
- Leadership
- Paid training
- Paid holidays
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Claim Tech Production Services Lead
The Travelers Companies, Inc. —Hartford, CT
- $146,400 - $241,600 a year
- On call
- Hybrid work
- 3 years
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Paid holidays
Intelligent Infrastructure Services Advisory Lead
Accenture —Hartford, CT
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
8d
Connected Services Mid-Market Delivery Lead (Manhattan Associates)
Accenture —Hartford, CT
- $87,400 - $266,300 a year
- Full-time
- 6 years
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
IT Systems Coordinator/Assistant
CARABETTA COMPANIES —Meriden, CT
- Full-time
- Research
- Mid-level
- Bachelor's degree
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Technology Strategy Manager/Sr Manager, Financial Services
Accenture —Hartford, CT
- $87,400 - $253,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
- Paid holidays
- Disability insurance
ECM Engineering Manager
UBEO, LLC —Hartford, CT
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- AD&D insurance
Salesforce Life Science Patient Service Delivery Lead
Accenture —Hartford, CT
- $122,700 - $302,400 a year
- Full-time
- 5 years
- Machine learning
- US work authorization
- Paid holidays
- Disability insurance

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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
Sr Service Delivery Manager, Software
Huntington Bank —Columbus, OH
Provide technical and consultative support on complex technical matters. Bachelor's degree in a technology-related field, specialized training, or equivalent…
$102,000 - $208,000 a year

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it service manager jobs near hartford, ct

Service Manager

Charles IT -
Middletown, CT

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Job Details

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Managing technical support teams
Customer communication
Managing teams in a customer support role
Coaching
Incident Escalation
Managing clients in a customer support role
Team development
Professional development support
Team training
Customer support ticket management
Mentoring
Ticketing system technical support

Full Job Description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are seeking a Service Manager to lead and develop a team of technicians while owning the end-to-end client service experience. This role is responsible for ensuring ticket execution, team performance, and client satisfaction meet or exceed company standards.

Responsibilities

Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and performance management
Act as the owner of service delivery quality, ensuring an exceptional client experience across all engagements
Maintain deep awareness of all active tickets over 3 hours, including scope, status, assigned resources, timelines, and path to resolution
Partner closely with escalation resources to prioritize and drive resolution of complex or extended tickets (5+ hours)
Ensure consistent client communication on all tickets (minimum every 48 hours)
Proactively identify tickets at risk of delay, address root causes, and realign resources to keep work on track
Own and manage P1 and P2 incidents, ensuring timely resolution and proper expectation setting with clients
Monitor and enforce SLA adherence across the team
Conduct daily board audits to ensure ticket movement, accuracy, and communication standards are upheld
Review and validate technician timesheets, ensuring accuracy, strong documentation, and appropriate billable utilization
Analyze trends, repeat issues, and performance gaps, implementing improvements and coaching plans as needed
Manage team resource allocation to ensure proper coverage and efficiency
Partner with leadership on staffing needs, including hiring, onboarding, performance improvement plans, and offboarding
Lead employee development, including promotions, career pathing, and performance reviews
Participate in and lead regular team meetings, 1:1s, and operational reviews

Requirements

Previous experience managing or leading a technical service or IT support team
Strong understanding of ticket management, escalation handling, and service delivery operations
Experience working in an SLA-driven environment with defined performance metrics
Proven ability to coach, mentor, and develop technical team members
Strong organizational skills with the ability to manage multiple priorities and maintain visibility across all active workstreams
Excellent communication skills with a focus on client experience and expectation management
Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
Enthusiastic about taking on challenges in a growing company with a diverse client base.
Self-driven and capable of working independently with minimal supervision.

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

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Refine Your Search

it service manager jobs in hartford, ct

Service Manager

Professional IT Services - Manager #570

IT Client Development Manager

Claim Tech Production Services Lead

Intelligent Infrastructure Services Advisory Lead

Connected Services Mid-Market Delivery Lead (Manhattan Associates)

IT Systems Coordinator/Assistant

Technology Strategy Manager/Sr Manager, Financial Services

ECM Engineering Manager

Salesforce Life Science Patient Service Delivery Lead

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