Top 52 Service desk agent Jobs in Hartford, Ct

Guest Service Agent
The Goodwin Hotel —Hartford, CT
- Full-time
- Hotel
- Entry level
Quick Apply
3d
Hotel Front Desk Agent
Hampton Inn Windsor —Windsor, CT
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
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Residence Inn Hartford Manchester - Front Desk Agent
Aimbridge Hospitality —Manchester, CT
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Front Desk Agent
Courtyard Farmington —Farmington, CT
- $18 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
INN AT MIDDLETOWN —Middletown, CT
- Weekends as needed
- Computer literacy
- Office
- Administrative experience
Quick Apply
Front Desk Agent
New England Recruiters —Newington, CT
- $17 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
- Flexible schedule
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Front Desk Agent - Homewood Suites by Hilton Southington
Briad Hotels | The Briad Group® —Southington, CT
- $16.94 - $18.00 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- 401(k)
- Opportunities for advancement
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Hotel Front Desk Agent
FAIRFIELD BY MARRIOTT INN & SUITES WALLINGFORD NEW HAVEN —Wallingford, CT
- $17 - $21 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
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4d
Claims Consultant - Accountants and Professional Liability
The Hartford —Hartford, CT
- $122,400 - $183,600 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Training & development
Community Protection Coordinator
COMMUNITY RENEWAL TEAM INC —Hartford, CT
- $17.51 an hour
- Part-time
- Spanish
- Mid-level
- 3 years
Quick Apply
Front Desk Sales
Massage Envy —South Windsor, CT
- $17 - $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Paid holidays
Quick Apply
Team Lead, Security - 40hrs
Connecticut Children's Medical Center —Hartford, CT
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
Assistant Store Manager
Extra Space Management, Inc —East Hartford, CT
- From $19.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
8d
Guest Service Agent
Residence Inn - Southington —Southington, CT
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
8d
Front Desk / Guest Service Agent
Schulte Companies —Wallingford, CT
- $18 - $19 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Agent
FALCON HOTEL CORP —Springfield, MA
- $16.50 an hour
- Weekends as needed
- Inventory management
- English
- Hotel
- Opportunities for advancement
Dispensary Agent
FFD Holdings LLC —Willimantic, CT
- $18 - $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid holidays
- Health insurance
Quick Apply
4d
Managing Expansion Agent
The Atlantic District —Hartford, CT
- $220,000 - $250,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
9d
Project Manager III
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Office
- 8 years
- Analysis skills
- Tuition reimbursement
- Work from home
Real Estate Agent
Treviso Group Realty Team —Connecticut
- $50,000 - $250,000 a year
- Part-time
- Remote
- Customer service
- Mid-level
- Residential
- Opportunities for advancement
- Flexible schedule
Quick Apply

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service desk agent jobs near hartford, ct

Guest Service Agent

The Goodwin Hotel -
Hartford, CT

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Customer communication
Maintaining an organized workspace
Clean workspace maintenance
Hotel daily report preparation

Full Job Description

About the Goodwin Hotel:

Located in downtown Hartford, The Goodwin Hotel is a historic luxury boutique hotel that blends timeless architecture with modern hospitality. Originally built in 1881, The Goodwin is known for its sophisticated atmosphere, personalized service, and memorable guest experiences.

At The Goodwin, team members are empowered to deliver warm, authentic service in an elegant, fast-paced environment where professionalism, teamwork, and attention to detail are valued.

Role Responsibilites:

Responsible for the prompt, efficient, and courteous check in and check out of guests.
Ensure efficient communication with team members, vendors, and guests.
Maintain a welcoming attitude and respond to all service questions and requests.
Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.
Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests’ needs during their stay.
Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
Ensuring your uniform, personal appearance, and communications are professional.
Accountable for processing check-ins and check-outs in a friendly, efficient, and courteous manner.
Creates reservations and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests' needs.
Provides gracious and efficient telephone services.
Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner such as, but not limited to:
Meeting Space Checklist
Rooftop Checklist (When in season)
EOS
Siena Restaurant Log (If the email gets sent within their shift)
Guest complaint log (If any)
Prepares for daily arrivals and creates room keys for incoming guests.
Accepts and provides wake up calls for guests.
Collaborates effectively with other service departments to effectively manage guest services.
Listen, apologize with empathy, and direct the complaint to the proper supervisor when resolving guest problems.
Processes customer credit at check-in/out in accordance with hotel policy
Communicate and answer inquiries from guests regarding booking, hotel/local amenities, restaurants, transportation, entertainment, etc.
Determine a guest's reservation status and identify how long the guest will stay.
Help guests’ complete registration cards, and then assign rooms, accommodating guest’s special requests whenever possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Follow all cash handling and credit card authorization policies.
Be aware of all rates, packages, and special promotions.
Be familiar with BEO/GEO reports and all in-house groups and meetings.
Make sure the meeting room is set up and broken down accordingly.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and aid as needed.
Always use proper two-way radio etiquette when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to complete a front desk reports and housekeeping reports such as, but not limited to:
- Unbalanced Folios - Daily
- Exceeded Credit Limit - Daily
- Siena Restaurant Room Charge Log – Daily
- Guest Complaint Log – When needed.
Balance and prepare individual paperwork for closing of shift according to hotel standards.

Role Requirments:

Maintain market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes and requests.
Communicate with Maintenance and Management when something is out of order and properly create Maintenance slip request in a timely manner.
Ability to work 7am – 3pm and 3pm – 11pm shifts, weekends are required

RMS is an Affirmative Action/Equal Opportunity Employer

Quick Apply

Refine Your Search

service desk agent jobs in hartford, ct

Guest Service Agent

Hotel Front Desk Agent

Residence Inn Hartford Manchester - Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent - Homewood Suites by Hilton Southington

Hotel Front Desk Agent

Claims Consultant - Accountants and Professional Liability

Community Protection Coordinator

Front Desk Sales

Team Lead, Security - 40hrs

Assistant Store Manager

Guest Service Agent

Front Desk / Guest Service Agent

Front Desk Agent

Dispensary Agent

Managing Expansion Agent

Project Manager III

Real Estate Agent

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