The Admitting Clerk job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as a detailed description of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required.
The patient access clerk is responsible for welcoming patients, families, physicians and visitors to Ohio County Healthcare either in person or over the phone. The general duties include preregistration and registration of patients, receiving and directing incoming phone calls, distribution of mail, deliveries and messages, coordination of patient activities with all clinical departments and their staff and assisting all other departments as necessary.
The employee is also responsible for verifying correct insurance and demographic information at the time of registration and to obtain completion of all mandated forms and paperwork. May be requested to be member of QI team. Frequently accesses email to stay up to date on information within the organization and provides a way of communication between staff members. Performs all procedures according to established policies and procedures of OCH and adheres to Legal Compliance policies as well as other regulatory issues.
The OCH employee is responsible to collect and enter correct patient information. This information would include correct patient name, DOB, address, guarantor, emergency contact, phone numbers, insurance, correct patient relationship codes as it relates to the subscriber to the insurance and the correct providers as it relates to the visit. All insurances must be verified for accuracy, copy front and back of card and scan to the correct patient account. The clerk is responsible to get necessary forms completed accurately, these would include COA, MSP form, MOON, privacy practice, Medicare Rights, workman's comp forms, Indigent care forms. These are also available in Spanish when needed.
As ER registration clerk, additional responsibilities are required. Nightly census reports, temp account completion and patient admissions to Med Surg area.
Education: High School diploma/GED, (May be allowed to sign a GED agreement to obtain within 6-months)
Experience: Computer skills preferred, Admitting experience preferred
