Job Description
Product Technical Specialist - Precision Technology
Requisition ID: 5048
Job Location: Ames - Iowa - United States, New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Sioux Falls - South Dakota - United States
Category for Job Posting: Service and Support
Job Type for Job Posting: Full Time
Working Mode for Job Posting: Hybrid
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Product Technical Specialist (PTS) serves as the Voice of the Customer for assigned products and systems, owning the resolution of complex Level‑3 technical support issues that cannot be resolved through standard support channels. This role works closely with Engineering, Product Management, Quality, and Field Support to diagnose, escalate, and drive permanent resolution of critical customer issues.
The PTS is a technical authority and escalation point, responsible for translating real‑world customer and dealer feedback into clear, data‑driven problem statements that engineering teams can act upon. Success in this role requires strong technical expertise, analytical rigor, proactive issue ownership, and clear cross‑functional communication.
Key Responsibilities
Serve as the primary owner for complex, unresolved technical issues beyond Level‑1 and Level‑2 support
Lead technical diagnosis and troubleshooting for high‑impact customer issues requiring engineering involvement
Own the resolution of technical inquiries by responding through established support channels and publishing clear guidance via Issue Master, Service Bulletins, Service News Updates, and Knowledge Articles to contain and resolve issues
Interface between field issues and engineering, ensuring issues are well‑defined, reproducible, and actionable
Represent the customer perspective in cross‑functional discussions related to quality, reliability, and product improvement
Proactively analyze field, dealer, and system data to identify emerging issues early, enabling timely containment actions before issues escalate to widespread customer impact.
Use field and dealer feedback to help identify emerging issues and systemic trends
Support containment strategies that minimize customer impact while permanent fixes are developed
Experience Required
Bachelor's Degree or equivalent experience in Agricultural, Mechanical or Electrical Engineering
5+ Years experience in Quality, Service or Engineering related role
Strong analytical skills (preferably with knowledge of statistical tools)
Logical and rigorous problem-solving approach and experience with problem solving tools
Organizational and project management skills with the ability to participate in and lead cross-functional teams
High level of autonomy / self-starter with ability to drive results
Pay Transparency
The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here . CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here .
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at
[email protected] .
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