Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
The department of Clinical Informatics leverages our uniquely equipped Physician and Nurse Informaticists to promote and improve the utilization of innovative technologies consistent with the goals and objectives of clinical and strategic initiatives of the organization and to support care transformation. We serve as liaisons between Clinicians and Information Technology to align clinical standards with IT standards, and develop workflows, processes and policies. Our teams provide support to our Regions, Institutes, and councils as well as supporting and driving System wide projects that leverage innovation to achieve healthcare transformation.
Position Responsibilities:
Key Areas of Responsibility
- Assist in strategic project movement, including participating in meetings, reviewing documents, aligning resources, and interfacing between the build team and clinical colleagues.
- Collaborate with project teams on initiatives including building workflows, documenting workflows, and planning meeting agendas.
- Manage work group meetings and participate in system committees and task forces. Provide advice and support to requestors. Assist with clinical communication, rounding with nursing, and translating clinical requests into actionable SBARs.
- Analyze data and identify trends to inform the selection and implementation of new technologies and processes.
- Develop and implement change management strategies to guide the clinical teams through the transition to new tools and systems.
- Collaborate with the Center for AI Innovation in Healthcare to ensure alignment and understanding of potential AI applications within our system
- Advocate for the ethical and responsible use of technology in healthcare, prioritizing patient privacy and security.
Education
- Minimum: Bachelor’s degree in Nursing or Clinical Specialty. Computer Science, MIS, Business Administration, or either related field or equivalent work experience
- Preferred: MSN, MS, MBA or advance degree in Informatics with major coursework in Clinical Specialty, Computer Science, Analytics or healthcare management.
Experience
o Five years relevant experience in a challenging healthcare environment, including demonstrated successful management of program, teams.
o Strong analytics skills, written and verbal communication skills and customer service experience in a health care setting.
o Outstanding knowledge of Healthcare clinical operations.
§ Three (3-5) years Electronic Medical Record experience, Epic preferred
§ Three (3) years of experience with a variety of clinical systems & technologies including mobile devices, remote monitoring, virtual health, analytics and innovation desirable
§ Three (3) years of project leadership experience
§ Experience working with Lean or Six Sigma in a project role.
Licensure, Certification, Registration
- Minimum: Active professional licensure (RN, APRN, or other Clinical Specialty) in the State of Connecticut
- Preferred: Informatics or other specialty certification in related field. Project Management Professional certification, Change Management Methodology and Change Management Methodology, LEAN
Knowledge, Skills and Ability Requirements
- Excellent communication and interpersonal skills.
- Demonstrated ability to build and maintain strong business relationships.
- Strong problem-solving and critical-thinking skills.
- Strong financial acumen, proven ability to connect the linkages of the project results to the financial and business benefits.
- Persuasive, collaborative business acumen with the ability to influence others.
- Executive presentation skills and ability to communicate with all levels.
- Demonstrated ability to manage multiple priorities.
- Demonstrated ability to work in a fast-paced working environment.
- Knowledge of project and change management principles and terms.
- Requires advanced computer skills (e.g., generating spreadsheet or word processing macros; developing templates for use by other team members; preparing presentations).
- Demonstrated leadership, facilitation and networking skills with an ability to identify and solve operational problems and support the mission and vision of HHC. Demonstrated experience with Lean methodology and Project management
- Demonstrated service excellence and customer service orientation
- Demonstrated ability to multi-task and prioritize in accordance with changing deadlines and priorities. Able to flex work hours based on project requirements to meet organizational goals.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
