Top 9 Hybrid client support specialist Jobs in Hartford Vt

Assistant Director, Client AV Services
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- Background check
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- Full-time
- Mid-level
- 4 years
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- Full-time
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- 3 years
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Assistant Director, Client AV Services

Dartmouth College -
Hanover, NH

Apply Now

Job Details

Full-time
$85,000 - $105,000 a year
11 days ago

Qualifications

Staff supervision
Project management experience in education
Defect resolution root cause analysis
Team supervision
Project management experience in technology
Coaching
Process design
Employee relationship building
Managing IT teams
Windows
Team development
Policy & process development
Video conferencing software
Desktop (troubleshooting support)
Mentoring
Desktop applications
Collaborative technology platforms
Leading team collaboration initiatives
AV system troubleshooting
macOS
Problem management
Operational excellence initiatives
Video conferences (communication methods)
Process improvement planning
Desktop administration
Policy Development
Cross-functional communication
Video conferencing systems operation
Failure analysis
Performance evaluation

Full Job Description

Position Purpose

The Assistant Director of Client AV Services leads the delivery of audio/visual (AV) services and related client technology solutions at the Tuck School of Business. This role oversees a team of Client AV Technologists, coordinates AV services for classrooms and events, and ensures alignment with Tuck’s mission, strategy, and institutional priorities. With a focus on proactive service delivery, innovation, and collaboration, the position bridges AV technology with the needs of Tuck’s students, faculty, and staff, contributing to an exceptional educational and operational experience.

Description

Required Qualifications - Education and Yrs Exp

Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Associate’s degree with 5-7 years of relevant work experience, or an equivalent combination of education and experience.
At least 2 years in a supervisory role, leading dynamic teams, managing performance, and coaching, developing, and mentoring team members.
Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices, including adaptability, embracing change, and implementing new solutions efficiently.
Mastery in supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups using video conferencing solutions, macOS and Windows environments, and a variety of collaboration tools.
Strong understanding of client perspectives and a commitment to delivering exceptional, client-focused service.
Effective verbal and written communication skills.
Ability to thrive in a fast-paced, client service-oriented environment, handling multiple tasks and priorities.
Demonstrated leadership skills in project management and process improvement.
Self-motivated and capable of working independently with limited supervision.
Relevant certifications such as CTS (Certified Technology Specialist), Crestron, or Extron.
Demonstrates expertise in performing root cause analysis in complex systems.
Experience designing and modifying processes to improve the client experience.

Preferred Qualifications

Bachelor’s degree and at least 7 years of relevant work experience, or an equivalent combination of education and experience.
Experience working in an academic environment.
Experience using IT service management software.
Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, or similar.
Demonstrates knowledge of scripting through experience, education, or certification.
Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Lorin Parker, Executive Director of Talent Management

Department Contact Phone Number

603.646.2904

Department Contact for Cover Letter and Title

Lorin Parker, Executive Director of Talent Management

Department Contact's Phone Number

603.646.2904

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Key Accountabilities

Description

AV Technology Management, Support, and Project Implementation:

Oversees and manages Client AV technology services, including AV support for classrooms, meetings, and events, ensuring high-quality experiences for the Tuck community.
Supervises the scheduling, management, and performance of Client AV Technologists assigned to support classes, events, and meetings, with an emphasis on high-profile events.
Evaluates, proposes, and implements improvements to AV capabilities, including equipment installations, upgrades, and readiness checks for both main campus and remote locations.
Develops and maintains operational standards, equipment specifications, and maintenance schedules, ensuring consistent service delivery and AV equipment reliability.
Coordinates with AV Engineering for installations, upgrades, and maintenance, fostering positive relationships that support Tuck’s AV team and community needs.
Provides training programs and develops instructional materials for users on AV systems, helping faculty, staff, and students maximize technology use.
Provides back-up operational support and coverage during high-volume periods and times of limited staffing.

Percentage Of Time

50%

Description

Leadership and Strategic Planning:

Partners with the Senior Director of Client Services to help shape and execute strategic goals, roadmaps, and priorities for instructional technology and AV services.
Drives innovation in AV technology and services, identifying trends and incorporating best practices to enhance the learning and event experience at Tuck.
Engages in professional development to stay current with AV technology advancements and best practices, contributing to the team’s expertise and service quality.
Leads and supports process improvement initiatives aimed at optimizing service delivery and operational efficiency.

Percentage Of Time

15%

Description

Staff Management:

Manages HR responsibilities, including performance evaluations, training, and adherence to HR policies.
Mentors and develops Client AV Technologists, identifying growth opportunities and providing career development pathways.
Participates in recruitment and hiring to expand the AV team and creates structured onboarding programs to ensure effective team integration.
Plans and allocates resources effectively to support instructional technology and AV service demands across Tuck.

Percentage Of Time

15%

Description

Collaboration and Relationship Building:

Builds strong relationships with faculty, staff, and students to understand their instructional technology and AV needs, acting as a liaison to represent these requirements.
Consults with clients to design and implement solutions tailored to specific AV and instructional technology requirements.
Works closely with IT colleagues, promoting cross-team collaboration and knowledge sharing to enhance service delivery.
Mentors colleagues by sharing insights, offering guidance, and fostering a culture of continuous learning and improvement within Tuck IT.

Percentage Of Time

20%

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.

Apply Now

Refine Your Search

hybrid client support specialist jobs in hartford vt

Assistant Director, Client AV Services

Investment Implementation Specialist

Community Support Specialist (Claremont Child)

Emergency Veterinarian - Ethos ER Immerse Mentorship Program - Lebanon, NH (9 Months Off-Site Training)

Personal Lines Senior Client Manager

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