Top 339 Quality assurance managers Jobs in Hartland, Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Health savings account
- Disability insurance
Assistant Residential Manager 1st shift- Starting Pay $23
St Coletta of Wisconsin Inc —Jefferson, WI
- $23 an hour
- On call
- Ability to walk for extended periods
- Computer literacy
- Basic math
Quick Apply
Case Manager
Community Care, Inc. —West Bend, WI
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
9d
Part Time Childcare Program Manager (Adeline Montessori - Waukesha)
Right at School —Waukesha, WI
- $20 - $24 an hour
- Part-time
- Management
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Branch Manager
Trescal Inc. —Milwaukee, WI
- Mid-level
- Communication skills
- AD&D insurance
- Disability insurance
Quick Apply
Maintenance Supervisor - 2nd shift
Saputo Inc. —Franklin, WI
- $86,000 - $98,000 a year
- Weekends as needed
- 5 years
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Part Time Childcare Program Manager (Hamilton School District - Sussex) **SIGN ON/RETENTION BONUS**
Right at School —Milwaukee, WI
- $20 - $25 an hour
- Part-time
- Management
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Operations Manager
Infosys BPM Limited —Franklin, WI
- Full-time
- Customer service
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director/General Manager - Peer Specialists Limited (PSL)
Peer Specialists Limited (PSL) —Milwaukee, WI
- $55,000 - $62,000 a year
- Full-time
- Background check
- Research
- Office
- Health savings account
- Health insurance
Quick Apply
Manufacturing Production Supervisor- 2nd Shift
Ventura Foods —Waukesha, WI
- 8 hour shift
- Sanitation
- Mid-level
- 3 years
- Profit sharing
- Paid holidays
Commercial Painting Project Manager
CertaPro Painters —Milwaukee, WI
- $60,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- High school diploma or GED
- Project management
- Health insurance
- Paid time off
Quick Apply
Registered Nurse Care Manager
Entyre Inc. —Milwaukee, WI
- $100,000 a year
- Full-time
- Hybrid work
- RN License
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Quality Manager
The Judge Group —East Troy, WI
- $80,000 - $90,000 a year
- Full-time
- Management
- Mid-level
- No degree
Quick Apply
8d
Per Diem Hospice Registered Nurse
Elite Hospice , Inc. —Wauwatosa, WI
- $40 - $45 an hour
- Part-time
- Hybrid work
- Background check
- Medication administration
- RN License
- 401(k)
- Flexible schedule
Quick Apply
Technical Service Support Specialist III
Wacker Neuson —Menomonee Falls, WI
- Full-time
- Word processing
- Computer literacy
- Public speaking
Production Supervisor - 2nd shift PFM
Saputo Inc. —Franklin, WI
- $72,000 - $82,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Assistant Program Manager - Glover
Wisconsin Community Services, Inc. —Milwaukee, WI
- $66,410 - $69,906 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply
Case Manager - Waukesha Drug Treatment Court (DTC)
Wisconsin Community Services, Inc. —Waukesha, WI
- Weekends as needed
- Background check
- Addiction Medicine
- Writing skills
- 403(b) matching
- Health savings account
Quick Apply
Plant Manager
Materion Advanced Chemicals Inc —Milwaukee, WI
- Full-time
- 5 years
- Employment & labor law
- Analysis skills
Quick Apply
Digital Print Operator
Marking Services, Inc. —Milwaukee, WI
- Full-time
- Customer service
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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quality assurance managers jobs near hartland, wi

Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

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Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required within first few weeks of employment)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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Refine Your Search

quality assurance managers jobs in hartland, wi

Customer Care Supervisor - Commercial Lines

Assistant Residential Manager 1st shift- Starting Pay $23

Case Manager

Part Time Childcare Program Manager (Adeline Montessori - Waukesha)

Branch Manager

Maintenance Supervisor - 2nd shift

Part Time Childcare Program Manager (Hamilton School District - Sussex) SIGN ON/RETENTION BONUS

Operations Manager

Director/General Manager - Peer Specialists Limited (PSL)

Manufacturing Production Supervisor- 2nd Shift

Commercial Painting Project Manager

Registered Nurse Care Manager

Quality Manager

Per Diem Hospice Registered Nurse

Technical Service Support Specialist III

Production Supervisor - 2nd shift PFM

Assistant Program Manager - Glover

Case Manager - Waukesha Drug Treatment Court (DTC)

Plant Manager

Digital Print Operator

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