Top 11 Guest service agent Jobs in Harwich, Ma

Front Desk Agent
Wayside Inn Chatham —Chatham, MA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Seasonal Front Office Agent
Red Jacket Beach Resort —South Yarmouth, MA
- Seasonal
- Entry level
- Resort
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Guest Services Agent
Chapter House —Yarmouth Port, MA
- From $20 an hour
- Weekends as needed
- Hotel
- In-person
- Communication skills
- Flexible schedule
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Seasonal Overnight Front Office Agent
Red Jacket Beach Resort —South Yarmouth, MA
- $19.43 an hour
- Seasonal
- Entry level
- Resort
Quick Apply
Executive Administrative Assistant
Duffy Health Center, Inc. —Hyannis, MA
- $60,000 - $68,650 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Part-Time Evening Front Desk Agent
Courtyard Marriott-Hyannis, MA —Barnstable, MA
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Representative
MARGARITAVILLE RESORT CAPE COD —Hyannis, MA
- $18 an hour
- Word processing
- Hotel
- High school diploma or GED
Quick Apply
Part-Time Night Auditor
Courtyard Marriott-Hyannis, MA —Barnstable, MA
- Part-time
- Hotel
- High school diploma or GED
- Negotiation
Quick Apply
A&G - General Manager
Outset Collection by Hilton —South Wellfleet, MA
- $70,000 - $110,000 a year
- Weekends as needed
- Analysis skills
- Organizational skills
- 1 year
Quick Apply
Front Desk Agent (Seasonal)
Chatham Bars Inn —Chatham, MA
- $20 an hour
- Full-time
- Organizational skills
- Computer skills
- Ability to stand for extended periods
- Health insurance
- Paid time off
Quick Apply

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Front Desk Agent
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Front Desk Agent

Wayside Inn Chatham
Chatham, MA

Quick Apply

Job Details

Part-time | Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Access control systems
Visitor query response
Computer operation
Hotel and accommodations payment processing
Physical security log maintenance
Cash amount verification
Fire safety
Hotel policy compliance
Email customer support
Maintaining an organized workspace
Sales transaction processing
Phone communication
Greeting customers
Client inquiry handling
Filing
Cash drawer securing
Answering guest questions
Mail distribution
Phone call screening
Financial issue resolution
Invoice processing
High school diploma or GED
Mail management
Accounting
Hotel emergency procedures
Mail processing
Billing issue inquiries
Hotel and accommodations guest complaints handling
Communication skills
Entry level

Full Job Description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Flexible Spending Accounts
401(k) Retirement Plan with company match
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest service agent jobs in harwich, ma

Front Desk Agent

Seasonal Front Office Agent

Guest Services Agent

Seasonal Overnight Front Office Agent

Executive Administrative Assistant

Part-Time Evening Front Desk Agent

Guest Service Representative

Part-Time Night Auditor

A&G - General Manager

Front Desk Agent (Seasonal)

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