Top 16 Entry level call center Jobs in Hastings Mi

Customer Care Representative (Hybrid - Caledonia, MI)
Farmers Insurance Group —Caledonia, MI
- $22.89 an hour
- Full-time
- Hybrid work
- Background check
- Office
- High school diploma or GED
- Paid training
- Wellness program
Client Advocate
greenpath, inc. —Battle Creek, MI
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
Outbound Call Center Marketing Representative
Top Home Improvements —Grand Rapids, MI
- $45,000 - $80,000 a year
- Full-time
- No experience needed
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
Call Center - Grand Rapids MI
Applied Innovation —Grand Rapids, MI
- Full-time
- 18 years or older
- Microsoft Outlook
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
12d
Call Center/Customer Service Specialist
Modernistic Cleaning & Restoration —Plainwell, MI
- $17 an hour
- Weekends as needed
- 1 year
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
4d
Customer Support Specialist - Security Operations
Allied Universal® Technology Services —Grand Rapids, MI
- $18 an hour
- Full-time
- Microsoft Outlook
- Military
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
8d
Contact Center Specialist
Preferred Credit Union —Grand Rapids, MI
- Call employer
- 1 year
- Entry level
Quick Apply
2d

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Client Advocate
greenpath, inc. —Battle Creek, MI
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). A private, enclosed room with a door.
$15.00 - $17.57 an hour
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Client Advocate
Calhoun County —Battle Creek, MI
Must possess a valid Michigan operator’s license. Stay abreast of developments in the field, participate in professional groups, engages in continuing…
$25.85 - $31.89 an hour
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Customer Care Representative (Hybrid - Caledonia, MI)

Farmers Insurance Group -
Caledonia, MI

Apply Now

Job Details

Full-time
$22.89 an hour

Benefits

Paid training
Wellness program
Paid parental leave
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Work from home
Parental leave
401(k) 6% Match
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Property & Casualty License
High school diploma or GED
Property casualty insurance
Customer support
Technical Proficiency

Full Job Description

The Position

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.

We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!

In this role you will:

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.

The Day-to-Day

Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.
Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.
Escalate unresolved issues requiring advanced support for further resolution.
Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.
Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.
Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.
Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.

The Details

Start Date (for non-licensed): Tuesday, June 9th (LOB-Farmers Workplace Solutions) or Tuesday, July 7th (LOB-Farmers Service Operations)
Start Date (for licensed): Tuesday, July 7th (LOB-Farmers Workplace Solutions) or Tuesday, August 4th (LOB-Farmers Service Operations)
Location: 5665 North Kraft Lake Drive, Caledonia, MI 49316
You must be located within 50 miles of this location.
Training Schedule:
Your first week with Farmers will be fully remote, Tuesday-Friday 10:30am-7:00pm EST.
During this time you will work with our training team to ensure all log ins are up and running, systems are active, you will enroll in benefits, etc. All the "getting ready for the job" stuff.
Working hours during training: Monday-Friday 10:30am-7:00pm or 11:30am-8:00pm EST (depending on LOB, specific shift hours will be communicated during the interview)
Class Training will last approximately 8-10 weeks through our award-winning University of Farmers.
Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.
Beginning your 2nd week of training you will be in office Mondays through Thursdays and training virtually on Fridays.
Work Schedule (After Training):
Hours after training will typically remain the same as your training hours.
One class training ends, you will continue working Hybrid.
During this time you will work 3 days in office (Tuesday being a required day & the other 2 being flexible) and 2 days virtually from home.
This position has the potential to transition to a virtual arrangement, typically after approximately 6 months. However, this timeline may vary depending on individual performance and business needs.
You will need to provide a quiet, distraction free environment and high-speed internet.
Normal Business Hours: TBD

Compensation

Pay is $22.89/hour based solely on geographical location.
Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!
As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.

Education Requirements

High School Diploma or equivalent required.
Property and Casualty license will be required for this role. If you do not already have a license, Farmers will help you in getting the required license.
Paid Training = training materials & exam itself
Given 2 attempts to pass the exam (coordinated by Farmers)

Experience Requirements

Minimum of 1-3 years customer service.
1 year of experience in call center environment or related field preferred.
Experience providing customer support within a high-volume, complex environment preferred.
Strong technical aptitude:
Intermediate computer skills with ability to navigate multiple systems simultaneously.
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
Experience with Microsoft Office suite of tools preferred.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance

Job Type: Full-time

Benefits:

401(k)
401(k) 6% Match
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Referral program
Tuition reimbursement
Vision insurance
Wellness program
Work from home

Work Location: Hybrid remote in Caledonia, MI 49316

Apply Now

Refine Your Search

entry level call center jobs in hastings mi

Customer Care Representative (Hybrid - Caledonia, MI)

Client Advocate

Outbound Call Center Marketing Representative

Call Center - Grand Rapids MI

Call Center/Customer Service Specialist

Customer Support Specialist - Security Operations

Contact Center Specialist

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