RNR Tire Express is ready to hire a full-time Customer Account Manager with great customer service skills. An average Customer Account Representative makes $32,000-$48,000 per year with our bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks: Medical, dental, and vision insurance
- Long- and short-term disability
- Accident, critical illness, and cancer plans
- 401(k) matching plan
- Paid holidays
- Growth potential !
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial short, mobile-friendly online application. We hope to meet you soon!
THE DAY-TO-DAY
You can be found in the office Monday-Friday, 9:00am-6:00pm and Saturday 9:00am-5:00pm with one weekday off each week and Sundays off.
Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as to references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-ins of merchandise. We also go out into the field to pickup product and do door hangers.
Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Customer Account Representative, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.
OUR IDEAL Customer Account Representative
- Positive - a can-do attitude that helps you rise to challenges
- Communicator - strong communication skills especially over the phone
- Passion for customer service - motivated to maintain relationships with our customers
- Patient - ability to work with customers even when they're upset
- Multitasker - prioritize and juggle multiple tasks effectively throughout a busy work day
Is this you? If so, keep reading!
ABOUT RNR TIRE EXPRESS
RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 160 locations in 22 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service".
We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.
REQUIREMENTS
- Experience as sales agent, rental agent, account executive, account manager, account collection, or rent-to-own
- Valid driver's license with a clean driving history
- Can pass a drug screen and background check
- Professional communication skills in English (bilingual is a plus!)
- Strong computer and phone skills
If this sounds like the right opportunity for you and you meet the above requirements, we need you on our office team!
Job Type: Full-time
Pay: $32,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Choose ONE of the following by typing A, B, C, or D
When starting a new project, what’s your natural approach?
A: Take charge and get things moving
B: Make sure everyone is comfortable and aligned
C: Gather information and plan carefully
D: Talk with the team and build excitement
- Choose ONE of the following by typing A, B, C, or D
How do you typically respond to conflict?
A: Analyze the facts before weighing in
B: Talk it out and keep things positive
C: Address it head-on and quickly
D: Avoid it and focus on keeping the peace
- Choose ONE of the following by typing A, B, C, or D
What motivates you most at work?
A: Interactions, recognition, and influencing others
B: Winning, results, and challenges
C: Accuracy, logic, and solving problems
D: Stability, consistency, and supporting others
- Choose ONE of the following by typing A, B, C, or D
How do you make decisions?
A: Fast and confidently
B: Based on input and how it affects people
C: Steadily, considering long-term impact
D: Carefully, using data
- Choose ONE of the following by typing A, B, C, or D
What describes your communication style best?
A: Calm, patient, and reassuring
B: Expressive and enthusiastic
C: Clear, detailed, and structured
D: Direct and to the point
Work Location: In person
