Top 2 Help desk analyst Jobs in Hattiesburg, Ms

Training Specialist - RN/LPN
SEMRHI —Hattiesburg, MS
- Microsoft Excel
- Microsoft Outlook
- RN License
Tier 1 - SOC Analyst
VDA Labs —United States
- $20 - $25 an hour
- 8 hour shift
- Remote
- Background check
- Military
- Communication skills
- Paid training
- Paid holidays
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Tier 1 - SOC Analyst
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Training Specialist - RN/LPN

SEMRHI -
Hattiesburg, MS

Apply Now

Job Details

Qualifications

Microsoft Excel
Microsoft Outlook
Word embeddings
Employee relationship building
Instructor-led training (training delivery method)
Classroom Teaching
One-on-one instruction
Technical Proficiency

Full Job Description

Job Summary:

Under the direction of the Chief Financial Officer, the Training Specialist is responsible for training end-users (clerical, clinical staff and providers) on the proper use of our EMR/EHR, currently Epic. As Southeast Mississippi Rural Health Initiative, Inc. continues to add new front office staff, providers and nursing staff, this trainer will provide individual and group training as well as support in startup, basic and advanced use of Epic. The Training Specialist will work to understand existing workflows in order to help train individuals to work effectively and efficiently in the Epic system. The training specialist will also demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups, while being sensitive to their cultural and religious beliefs.

Job Responsibilities:

Conduct training sessions for healthcare professionals on the use of Epic software
Develop, enhance and/or modify existing curriculum including training materials for trainers and end-users
Provide ongoing support and assistance to end-users, answering questions and troubleshooting issues related to Epic software
Assess the development and performance needs of the target audience
Customize training programs to meet the specific needs of different departments and roles within the organization
Make knowledgeable recommendations to enhance learning
Work with management and end users to resolve issues using provided help desk ticketing software
Work with the EpicCare team to maintain the training environment
Demonstrate working knowledge of effective training techniques, adult learning, curriculum development and continuous quality improvement
Evaluate the effectiveness of existing training programs through assessments and feedback from trainees
Maintain and develop knowledge and skills in assigned technical and/or non-technical content areas
Maintain a professional appearance and attitude at all times
Strong time management skills with the ability to manage multiple activities and deadlines
Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams
Take initiative and move projects and activities forward with limited direction
Communicate and train staff in a pleasant and effective manner.
Perform other duties as assigned
Completes all required trainings prior to deadlines

Job Requirements:

Must have an LPN or RN license or 5 years training ambulatory staff in EPIC
1-2 years of prior training experience
Must have reliable transportation in order to travel to all SEMRHI clinics
Ability to teach/present one on one, in a group session, or in front of a large audience (including providers)
Strong verbal communication and oral presentation skills
Proven ability to learn new software systems easily
Demonstrated ability to learn new technologies
Ability to work in a fast-paced, team-oriented environment
Proficient level in Microsoft Word, Outlook, Excel, and PowerPoint applications
Proficiency learning and using computer-based applications

Physical and Other Requirements:

If not already Epic certified, must pass the EpicCare Ambulatory-Analyst certification test within 6 months of employment.
Must be able to pass a criminal background check, drug screen, and TB skin test
Must be willing to do local and out-of-state travel.
Must continuously listen, visualize, and have dexterity and eye-hand coordination
Ability for simple grasping and speed work
Must frequently sit, squat, reach, use both right and left forearm rotation, walk and climb stairs
Must occasionally kneel, twist, have the ability to grasp firmly, lift and carry, push and pull in excess of 30 lbs.

Apply Now

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help desk analyst jobs in hattiesburg, ms

Training Specialist - RN/LPN

Tier 1 - SOC Analyst

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