REPORTS TO: Mortgage Loan Manager
FLSA Classification: Non-Exempt
Compensation: Base Salary Plus Commission Incentives
POSITION SUMMARY
The Mortgage Loan Originator/Processor is a sales-driven position responsible for originating, marketing, processing, and closing residential real estate loan products while delivering exceptional member service. This role actively develops referral relationships and generates new mortgage business through community outreach, networking, and promotion of credit union mortgage products and services.
The ideal candidate will combine strong sales and relationship-building abilities with mortgage processing expertise to guide members through the loan process from application through closing. This position requires maintaining thorough knowledge of mortgage products, lending regulations, underwriting guidelines, and internal lending procedures while meeting production and service goals.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Sales & Business Development
- Proactively market mortgage loan products and services to current and prospective members.
- Develop and maintain referral business through relationships with real estate agents, builders, attorneys, financial professionals, and community organizations.
- Generate new loan opportunities through outbound calling, networking events, member follow-up, and community involvement.
- Cross-sell credit union products and services to deepen member relationships.
- Meet or exceed established loan production, referral, and sales goals.
- Promote the credit union within the community to increase mortgage lending growth and brand awareness.
- Maintain a pipeline of prospective and active mortgage loans through consistent follow-up and relationship management.
Mortgage Origination & Processing
- Answer member questions regarding mortgage products, rates, terms, and loan programs.
- Interview applicants and gather financial information to determine mortgage qualification eligibility.
- Process applications and verify accuracy for mortgage and second mortgage open-end and closed-end loans.
- Follow up with members to obtain documentation necessary for loan approval and closing.
- Return calls and voicemails within a 24-hour business period.
- Provide all required disclosures for fixed-rate and variable-rate loan products.
- Calculate closing costs and provide Loan Estimates and related disclosures.
- Verify employment, assets, liabilities, income, and other supporting documentation.
- Order and review credit reports to evaluate applicant creditworthiness according to lending guidelines.
- Approve or deny loans within delegated lending authority.
- Request and evaluate appraisals to ensure collateral requirements and valuation standards are met.
- Request flood certifications to determine flood zone status.
- Order title work and coordinate with attorneys, title companies, and closing agents.
- Obtain and verify homeowner’s and flood insurance coverage when applicable.
- Establish repayment terms, interest schedules, and loan conditions.
- Prepare complete and accurate closing packages while ensuring timely loan closings.
- Research and resolve documentation or processing issues to ensure compliance and member satisfaction.
Compliance & Risk Management
- Maintain thorough knowledge of mortgage lending regulations, compliance requirements, and credit union policies.
- Ensure all job functions are performed in accordance with Federal and State regulations, BSA, OFAC, SAFE Act, TRID, RESPA, and the USA Patriot Act/Customer Identification Program (CIP).
- Maintain accurate records and documentation throughout the lending process.
- Protect member confidentiality and sensitive financial information.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Strong sales, networking, and relationship-building skills
- Ability to generate referral business and self-source loan opportunities
- Excellent communication skills (oral, written, and listening)
- Strong member service orientation with professional appearance and positive attitude
- Ability to solve problems within established policies and procedures
- Ability to adapt to changing policies, procedures, and regulations
- Strong organizational skills and attention to detail
- Working knowledge of mortgage lending compliance and regulations
- Knowledge of credit analysis, lending guidelines, and credit scoring
- Basic math skills including calculations involving interest, percentages, commissions, and loan figures
- High school diploma or equivalent required
- Minimum of two years of related mortgage lending, loan origination, loan processing, or financial institution experience preferred
- Prior sales, mortgage production, or business development experience strongly preferred
- Proven ability to develop business and build referral relationships
- Strong understanding of mortgage products, underwriting, and loan documentation
- Exceptional interpersonal and customer service skills
- Ability to manage multiple loans and deadlines simultaneously
- Strong accuracy and attention to detail
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to communicate effectively with members, realtors, attorneys, title companies, and internal staff
- Must successfully complete BSA training as required
- Employee must be bondable (insurable)
- Mortgage licensing may be required depending on regulatory requirements and job duties
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Primarily indoor office environment with quiet to moderate noise level
- Occasional work outside the office for business development and community events
- Occasional travel for training, networking, and business-related functions
- Occasional evening and weekend schedules required
This is a full-time position. Days and hours of work are Monday through Thursday 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 5:30 p.m., and occasional Saturdays from 9:00 a.m. until 1:00 p.m. Saturday rotation required. Hours may change without notice.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-30 pounds.
All applicants must meet the following conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
- U.S. Citizenship
- Successfully passing a background investigation
- 401(k) with employee match and profit sharing
- Medical, Dental, Vision, Life, STD, LTD
- Paid Holidays
- Employee Education Assistance Program (Tuition Reimbursement)
- 16 Days PTO beginning accrual on day one (usable after 90 days)
- Employee Assistance Program (EAP)
This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.
Sunbelt Federal Credit Union is an Equal Opportunity Employer.
