Position Summary
This role is an opportunity to directly transform how work gets done. You'll partner with business teams to design and implement automation and AI-powered solutions that improve efficiency, reduce manual effort, and create real business value. You'll have the opportunity to work across multiple technologies, including enterprise systems, databases, cloud platforms, and emerging AI tools, while building expertise in one of the fastest growing areas of IT. Beyond the technical growth, you'll gain exposure to business operations, process improvement, project delivery, and enterprise-scale automation initiatives. If you're ready to expand your skills and be part of a team focused on innovation and continuous improvement, this role offers the opportunity for both professional growth and long-term career advancement.
Please note:
- This position is primarily located at our HSFCU Headquarters in Downtown Honolulu.
- The working hours of this role will be begin at approximately 1:00pm HST.
Base Annual Salary Range: $79,100 - $101,745 per year
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.
Essential Duties:
- Provide operational support by monitoring scheduled process execution
- Troubleshoot and resolve process failures, exceptions, and performance issues
- Perform root cause analysis and implement fixes to prevent recurrence of issues
- Design, develop, test, and deploy automated workflows using approved tools
- Translate business process requirements into technical automated solutions
- Follow development standards, naming conventions, and documentation standards.
Minimum Qualifications/Experience
- Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience
- At least 3 years of experience in administrating, supporting, and maintaining enterprise platforms
- At least 1 year of enterprise IT project management experience
- Intermediate knowledge of Artificial Intelligence (AI) tools to improve operational efficiency, reliability, or productivity in both technical and business workflows
- Intermediate ability to understand business needs and implement effective technology solutions
- Intermediate ability to identify business requirements and create software solutions that align with business goals
- Intermediate knowledge of Microsoft SQL, Oracle, or other database software
- Intermediate knowledge of SDLC processes and best practices for managing software releases.
Preferred Qualifications/Experience
- AI, automation, or database related certifications for software developers
- Advanced oral and written communication abilities
- Advanced proficiency in using Microsoft Office suite products (Word, Excel, PowerPoint, Outlook)
- Ability to apply complex logic or scientific thinking to define problems, collect data, establish facts, and draw conclusions
- Ability to interpret complex technical instructions and deal with multiple variables
- Ability to compute complex mathematical functions such as discount, interest, profit and loss, commission markup and selling price, ratio and proportion, and percentage
- Ability to work under pressure and meet deadlines
- High degree of adaptability
- Solid organizational abilities and attention to detail.
Overview:
Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.
Benefits:
- Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
- Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
- Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
- Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
- Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
- Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
- Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
- Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
- Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
- Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.
