The purpose of the Deckhand position is to work as part of a team under the general supervision of the Captain and 1st Mate to provide Trilogy guests with exceptional customer service, enhance the cruise experience, and assure all necessary details of the cruise are completed with the highest level of quality. Ensuring customer safety is always a #1 priority and all Trilogy standards, policies and procedures are strictly adhered to.
BASIC KNOWLEDGE & SKILL QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and physical demands and/or abilities required. Reasonable accommodations may be made to enable qualified individuals to perform essential functions. Safety to passengers and crew is a #1 priority.
Physical Requirements: Good swimmer who is comfortable in the open ocean. Requires being able to free dive to 20 feet, jump from 15 ft. above the water, heavy lifting, and working long hours outdoors on the ocean.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; push/pull & reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee is required to maintain sustained focus and situational awareness due to the nature of the position’s responsibilities related to protection of life and property.
Certifications: Current valid CPR, AED, FIRST AID, Food Handlers Card, Maui County Liquor Card Certifications (must possess certifications prior to first day of work). Trilogy will schedule & pay expenses for initial courses (if you miss a class or do not attend, it is your responsibility to become certified at your own expense). Pre-employment and on-going random drug testing required.
Technical Skills: Ability to perform marine knots with proficiency. Must be able to tell analog time for scheduling & timing of operations and relay this to guests.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Mental Requirements: Requires attention to detail and ability to read and interpret operating and procedure manuals.
Reasoning Ability: Ability to solve practical problems and deal with a variety of technical instructions and deal with several abstract and concrete variables.
Interpersonal Skills: Comfortable and effective performing in a team environment and interacting with a diverse variety of individuals.
Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to speak effectively before groups of guests or employees of the organization.
Communication Requirements: Professional and clear verbal communication skills are essential for effectively communicating with customers as well as fellow crewmembers.
Work Environment: Approximately 90% of the work is performed outdoors exposed to the elements and changing weather & sea conditions, on board the Trilogy vessels. Heavy lifting is a daily requirement. Essential food/beverage preparation duties are performed approximately 10% of the time in a galley environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:
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Greet guests and ensure their safe transition as they board/depart the vessel.
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Fit guests with snorkel gear; provide snorkel instruction; assist guests into/out of the water; collect, rinse, sanitize, stow snorkel gear.
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General vessel preparation before/after each cruise, including but not limited to all tasks required to re-stock vessel supplies and to clean the vessel.
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As directed by the Captain and/or 1st Mate, serve as bartender to prepare beverages, set-up/maintain/put away food items.
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Food preparation responsibilities include sanitary food preparation wearing gloves, and clean-up of all prep areas and utensils.
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Tie/untie mooring lines, use of proper fender placement, prep snorkel portion of cruise by setting out equipment, understand and perform beach loading.
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The ability and knowledge of how to hook up to the moorings & when & how to anchor.
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Serve as a lifeguard and first-aid provider prepared to administer first aid, lifeguard and/or life-saving skills as needed. Need to be willing and able to be the first responder when necessary. Which means you may need to administer First Aid/CPR/AED assistance to anyone in distress. Assistance could include something minor and common such as sea sickness, or a possible life-threatening situation such as potential drowning, heart attack victim, etc.).
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Understand all accident and emergency policies and procedures, working with entire Crew to ensure that all safety requirements and procedures are adhered to.
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Deckhands are expected to have a working understanding of the timing of daily operations and demonstrate self-management in completing tasks timely and efficiently and keep actively looking for tasks that need to be done.
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Train co-workers in Deckhand duties consistent with company standards.
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Deckhands are expected to participate in dry-dock work on the vessel usually once a year and includes manual labor at the harbor including sanding, painting, etc.
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Deckhands also perform duties such as boat prep, drills training, and other related certification and/or professional development.
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Perform other assignments under direction of the Captain or 1st Mate.
- Uphold the highest levels of Trilogy professional standards by behaving so that your performance consistently exceeds service and safety standards.
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Safety is a #1 priority. Keep your eyes wide open and your attention alert to improve and increase your safety awareness and accident prevention.
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Maintain current valid First-Aid, CPR, and AED Certifications (or obtain as soon as possible).
- Maintain an enthusiastic attitude and behave in a proactively intelligent manner with guests and fellow Crew.
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Daily, as required, assist the 1st Mate to ensure that all boat mechanical systems and all food/beverage/snorkel items are checked, and their status reported to the Captain in a timely manner.
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Responsible for accurately & timely punching in/out for all hours worked. Follow proper procedures for submitting Requests for Time-Off, Vacation/PTO/Day Trades, & Leave of Absence.
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Treat all company tools, property, and supplies with respect and care
ADDITIONAL RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS INCLUDE:
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Familiarization with Trilogy mission, goals, policies, and procedures.
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Expertise in all phases of the Deckhand’s responsibilities.
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Consistently seek to improve and master your skills and abilities by focusing on your supervisors’ direction, and by taking advantage of all training opportunities. Regular progress towards qualifying for the next position strongly encouraged.
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PLEASE NOTE: All employees are expected to adhere to all Company policies and Dept. of Health guidelines to help prevent spread of infectious diseases, such as COVID-19.
