Trainer
Department: Operations
Reports to: Director of Training & Operations
Status: Exempt
1. Job Purpose/Objective:
The Trainer sets the example for safety within the organization. In this role, the Trainer provides safety education and training in health and driver safety practices to all Drivers and Aides, for all subsidiaries of Roberts Hawaii, Inc. on all island locations. This position is responsible for instructing trainees in the proper procedures for pre-trip instructions, driving techniques, etc. per Department of Transportation (DOT) standards in order for them to qualify and obtain a Commercial Driver’s License (CDL) – Class B with Passenger Endorsement and be qualified to obtain an “S” endorsement. The Trainer will train drivers in preparing daily trip sheets, vouchers, and outline narratives to be used on various trips. In addition, this position prepares daily DOT regulation reports on types of training conducted, reporting any problems that have occurred.
2. Essential Job Functions:
Incumbent may perform any or all of the following:
- Administrative:
- Prepares classroom / office for daily training
- Prepares material for classroom use (handouts, tests, videos, etc.)
- Administers tests
- Prepares daily agenda for training class
- Produces company IDs for replacement / new employees
- Communicates with various departments
- Reports key performance indicator data as required
- Represents the Company at all recruitment events and effectively hires employees into the Company
- Attends all meetings
- Utilizes strong computer skills to able to utilize Microsoft Office tools: PowerPoint, Excel, Outlook and Word
- Instruction:
- Sets ground rules – tardiness, attire, materials needed, attitude, commitment to excellence
- Provides training and setting the course for obtaining a CDL
- Presents Defensive Driving Course
- Conducts training in Red Cross CPR, AED & First Aid
- Participates in “Driver Surveillance” to ensure drivers are abiding with all safety requirements, regulations and policies as decreed by DOT and Company Policies & Procedures
- Evaluates driver performance (in all transportation divisions)
- Instructs Customer Service Courses to improve and set service standards
- Trains Tour Classes
- Conducts a minimum of four (4) required weekly field observations
- Conducts training sessions for drivers that need to attend remedial courses
- Conducts monthly tailgate meetings
- Executes Road Evaluations
- Able to train all courses offered by the safety department
- Safety Performance:
- Sets ground rules – tardiness, attire, materials needed, attitude, commitment to excellence
- Provides training and setting the course for obtaining a CDL
- Presents Defensive Driving Course
- Conducts training in Red Cross CPR, AED & First Aid
- Participates in “Driver Surveillance” to ensure drivers are abiding with all safety requirements, regulations and policies as decreed by DOT and Company Policies & Procedures
- Evaluates driver performance (in all transportation divisions)
- Instructs Customer Service Courses to improve and set service standards
- Trains Tour Classes
- Conducts a minimum of four (4) required weekly field observations
- Conducts training sessions for drivers that need to attend remedial courses
- Conducts monthly tailgate meetings
- Executes Road Evaluations
- Able to train all courses offered by the safety department
- Leadership:
- Sets the example for safety within the Company
- Engages with drivers and aides, establishing positive relationships to encourage safety within the organization and excellent service
- Works positively with other departments (Express, Tours & Transportation, School Bus, Dispatch, Baggage, etc.) as a support unit
- Other:
- Relocates buses as needed
- Fills in for dispatch as needed
- Performs duties of driving when needed for any department at any time
- Covers for other trainers as needed
- Performs any and all additional duties as assigned or requested
- Trainer Instructor Level 4
- Possesses valid CDL “B” or “A” license
- Must be eligible to obtain an “S” endorsement
- Must be able to obtain a CDL B with P and S Endorsements within 3 months of hire
- Meets physical requirements to pass D.O.T. physical with company physician
- Meets Functional Capacity Exam requirements
- Demonstrates effective coaching and performance development skills
- Meets all qualifications and requirements of Essential Job Functions
- Trainer Instructor Level 3
- Qualified to conduct CDL Phase1 and 2 training for school bus vehicle types and motor coach vehicles
- Qualified to conduct Express Shuttle and Airport Shuttle training
- Qualified to conduct “Behind the Wheel” training on all vehicle types
- Qualified to operate all vehicle types
- Proficient in Microsoft PowerPoint, Excel, Email, Word computer programs
- Meets all qualifications and requirements of Trainer Instructor Level 4 and Essential Job Functions
- Trainer Instructor Level 2
- Qualified to conduct all training programs (excluding Tour Science)
- Supervise work performance of assigned Driver/Aide group. Conduct demonstrates taking initiative and use of good judgment. Attitude is reflective of company values and commitment to Safety and Service Excellence.
- Supervisory responsibilities include but are not limited to conducting investigations/interviews; setting job performance expectations, coaching, and developing skills; providing recognition and disciplinary action, of assigned Driver / Aide group. Collaborate with Human Resources & Operations Manager on progressive disciplinary action. Administer discipline leading up to and including termination as appropriate.
- Train new trainers
- Meets all qualifications and requirements of Trainer Instructor Levels 3-4 and Essential Job Functions
- Trainer Instructor Level 1:
- Island Lead and / or conduct Tour Science training for designated Tour Trainer Subject Matter Experts (SME) on each island
- Meets all qualifications and requirements of Trainer Instructor Levels 2-4 and Essential Job Functions.
3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.:
- 4-10 years related experience and/or training; or equivalent combination of education and experience
- Valid Type 3 Driver’s License. Must obtain a CDL B or higher within three months of hire with a “P” endorsement and be qualified to obtain an “S” endorsement
- Must be able to work various shifts, including weekends, afternoons, evenings, holidays
- Working knowledge of island history, streets, locations of hotels, etc.
- Able to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, etc.
- Able to speak effectively before groups of people
- Able to type out routine reports and correspondence
- Able to add, subtract, multiply and divide
- Able to define problems, collect data, establish facts and draw conclusions
- Able to deal with a large diverse group
- Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills
- Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity
- Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus, when possible, communicates decisions to others
- Leads through change and diversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others
- Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity
- Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides, leadership/motivation
4. Working Conditions/Job Environment:
- Medium work-exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Stooping, reaching, typing occasionally
- Must be able to stand, walk, and sit for long periods of time
- Must be able to travel for monthly/quarterly meetings. Some interisland day travel as needed.
- Ability to express or exchange ideas by means of the spoken word and must be able to convey detailed or important spoken instructions to other workers accurately
- Ability to receive detailed information through oral communication
- Worker is required to have visual acuity to operate motor vehicles
- The worker is subject to both environmental conditions: activities occur inside and outside
- Some remote work may be necessary
The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
EOE Employer/M/F/Vets/Disabilities
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
