Job Title: Immigrant Resource Center Programs Specialist - Maui
Department: Immigration Legal Services/Social Services
Reports to: Immigrant Resource Center Manager - Maui
Make a Difference. Change Lives.
At Pacific Gateway Center, we believe every person deserves the opportunity to build a safe, stable, and successful future. As an Immigration & Social Services Case Manager, you will play a vital role in helping immigrants, refugees, and migrants navigate complex immigration processes, access critical resources, and become thriving members of our community.
This is more than a case management position—it's an opportunity to advocate for vulnerable populations, build meaningful relationships, and develop expertise in immigration law while making a lasting impact throughout Hawaii.
What You'll Do
- Guide clients through immigration benefit applications, including preparing USCIS forms and supporting documentation.
- Provide compassionate case management and individualized support to immigrants, refugees, and citizens of the Federated States of Micronesia, the Republic of the Marshall Islands, and Palau.
- Connect clients with housing, healthcare, employment, food assistance, and other essential community resources.
- Identify complex immigration matters and coordinate referrals to immigration attorneys.
- Maintain accurate, confidential client records and case management documentation.
- Conduct client intake, assessments, follow-up, and appointment scheduling.
- Build trusted relationships with clients, community partners, government agencies, and legal service providers.
- Represent Pacific Gateway Center at community events, stakeholder meetings, and outreach activities.
- Educate immigrant communities through workshops and presentations on immigration policies, citizenship, labor rights, and available services.
- Assist with grant reporting, program evaluation, and continuous program improvement.
- Receive training toward Department of Justice Accredited Representative status, expanding your ability to provide authorized immigration legal services.
- Support fundraising, partnership development, and other organizational initiatives as needed.
What We're Looking For
We're seeking someone who is compassionate, organized, culturally responsive, and passionate about helping others succeed. The ideal candidate enjoys building relationships, solving problems, and advocating for individuals and families from diverse backgrounds.
Qualifications
- Bachelor's degree in social work, education, international studies, or a related field, or an equivalent combination of education and relevant experience.
- Experience working with immigrants, refugees, or diverse communities is preferred.
- Nonprofit or community-based service experience preferred.
- Interest in immigration law and social justice.
- Bilingual or multilingual skills are highly desirable.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Strong computer skills, including Microsoft Office, Google Workspace, and the ability to learn case management software.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Commitment to equity, inclusion, and serving culturally diverse communities.
Why Join Pacific Gateway Center?
Joining Pacific Gateway Center means becoming part of a mission-driven team that has empowered immigrants, refugees, and underserved communities throughout Hawaii for more than 50 years. We foster a collaborative, supportive workplace where employees are encouraged to grow professionally, expand their knowledge, and make a meaningful difference every day.
If you're looking for a career where your work creates lasting impact for individuals, families, and communities, we'd love to hear from you.
PHYSICAL REQUIREMENTS:
Frequently = F Occasionally = O Seldom = S Rarely = R
F - Lifting/Carrying below 30 lbs. O - Lifting/Carrying 31 – 50 lbs. R - Lifting/Carrying above 50 lbs. O - Travel. O - Pushing/Pulling up to 50 lbs. O - Bending, Squatting, Kneeling, Lifting Overhead. F - Climbing (ascending/descending).
COMPENSATION/HOURS
- Location: 95 Mahalani St. Wailuku, HI 96793 and remote as necessary.
- Pay rate: $26.00 - $30.00 an hour (based on education and experience), must be available to work on weekends and holidays, if necessary
- Benefits are not available for part-time employees under a 20-hour workweek
Pay: $26.00 - $30.00 per hour
Work Location: In person
