RESPONSIBILITIES
Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned and operated medical testing laboratory. DLS is considered a leader in the Hawaii, Guam and Saipan communities we serve. As an integral part of the patient care team, DLS uses state of the art testing and value-based informatics to promote optimal patient care and positively impact patient outcomes.
SCHEDULE
Regular Full-Time Position (Eve/Night)
Must be available Monday through Friday, starting as early as 2:00 PM.
Must be flexible with schedule changes to meet operational needs.
HIRING RANGE
$83,320 to $102,717 annual
Actual pay commensurate with experience
JOB SUMMARY
Supervises employees and operations for the department. Ensures operations meet regulatory requirements. Partners with the manager in hiring, developing and coaching employees. With department Manager, directs supervisory team and the overall operations of the department in support of the company and department mission, vision, shared values and strategic goals. Provides leadership by planning, organizing and directing operational activities to ensure service levels meet the needs of the clients and patients. Positively represents the department, management and the company.
DUTIES AND RESPONSIBILITIES
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Supervises and oversees the day to day operations of the department. (35%)
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Ensures staffing and work assignments meet operational requirements.
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Keeps abreast of changes in industry, makes recommendations, and implements changes with immediate supervisor's approval.
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Ensures work environment that provides maximum safety and health and encourages safety awareness among employees.
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Identifies and analyzes problems; makes decisions and takes appropriate action.
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Assists in developing and implementing plans within scope of responsibility to meet organization's strategy.
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Kona Community Hospital
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Provides morgue services 24/hours, 7 days/week, 365 days/year -follows all morgue procedures to meet regulatory requirements for the handling of bodies related to morgue duties.
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Follows operational guidelines to perform morgue duties.
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Removes all deceased from facility morgue and meets mortuary representative when mortuary arrives to collect the deceased. Prepares all documentation related to morgue duties. Follows the morgue documentation processes and logging systems for all deceased; stores logs and documentation and ensures information is kept safe and confidential.
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Performs handling, removal, and storage of deceased HHSC patients from the Emergency Department or facility patient floors or deceased delivered by EMS from non-HHSC locations, in morgue refrigerators/refrigerated locker(s). Shall shroud, tag and log the deceased in accordance with regulatory requirements.
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Assists with viewing of the patient's body in coordination with social work/care and/or nursing administration.
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Assists with morgue census in coordination with medical records department.
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Microbiology: Provides guidance for Microbiology-related functions at the hospital laboratories.
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Toxicology: Performs forensic and clinical urine drug screening and confirmation, forensic blood alcohol testing and supports operations.
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Responds to technical questions from internal and external customers.
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Prepares test specific calibration and QC materials.
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Performs certification of toxicology results.
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Hires, trains, develops and coaches employees. (35%)
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Hires, on-boards and ensures employees are trained appropriately.
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Takes active role in performance management of all employees in a timely manner - recognition, progression and corrective action.
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Positively contributes to employee engagement activities.
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Consults with immediate supervisor and Human Resources as appropriate.
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Actively documents employee contributions, situations and takes action with HR assistance.
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Monitors employee health activities and follows up on delinquent events.
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Ensures payroll is completed on time.
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Monitors employee compliance of mandatory training.
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Serves as the resource person for area specific events and responds to trouble calls including after-hours calls.
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Ensures operations of assigned area meet regulatory and accreditation requirements. (15%)
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Maintains, updates and guides employees to follow SOPs.
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Completes competency assessments, proficiency testing and investigations timely.
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Supports and participates in laboratory inspection and accreditation activities.
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May develop, implement and maintain quality control and assurance programs.
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May serve as General Supervisor, Technical Consultant and/or Technical Supervisor to meet CLIA requirements. Refer to Laboratory Personnel and Licensure Requirements policy (QI-11- PER-01) for performance assessment and regulatory responsibilities.
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Provides customer service. (10%)
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Consults with Medical Director or other medical personnel regarding clinical laboratory tests
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Maintains positive working relationships with internal department and external clients.
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Participates in meetings and conferences required with laboratory partners, such as the State Department of Health (DOH) and the Centers for Disease Control (CDC).
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Participates in daily laboratory rounds and provides direction to employees on critical and problem testing interpretations.
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Provides direction to pathology residents and medical students during their rotations.
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Assists with budget planning and managing expenses. (5%)
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Provides budgetary data for operational and capital expenses to department management.
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Monitors the actual operational and capital expenses and reports significant deviations to department management.
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Works with department management on annual budget.
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Practices resource stewardship.
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Performs other duties as required.
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Job expectations:
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Ensures operations of assigned area(s) meet company requirements and customer service goals.
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Evaluates performance of department in relation to established goals using appropriate data and personal observation, as assigned.
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Assists manager in setting departmental standards of quality, productivity, performance and developing and implementing monitoring systems.
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Develops, implements and monitors appropriate audit systems to ensure accuracy, validity and confidentiality of departmental processes, as assigned.
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Delegates responsibility and authority appropriately.
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Ensures staffing and work assignments meet operational requirements.
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Evaluates and maintains and may develop procedures.
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Communicates relevant information to team members, coordinator/manager and other appropriate people in a timely and appropriate manner.
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Prepares reports and documents for immediate supervisor and other relevant people as assigned.
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Investigates and addresses incidents involving patients, employees, clients, visitors.
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Handles situation using appropriate company policy or procedure.
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Consults manager or other appropriate resource.
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Plans, organizes and implements procedures for the efficient use of supplies and equipment.
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May perform duties of MT, MLT, TLA or LA as needed.
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May be responsible for Decentralized Laboratory Testing (DLT)/Point-of-Care Testing (POCT).
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Ensures operations of assigned area(s) meet state, federal and other regulatory requirements and accreditation requirements as applicable. Ensures the availability of technical supervision in accordance with regulatory agencies. (Technical areas)
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Assists in developing and implementing plans within scope of responsibility to meet organization's strategy.
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Partners with management and employees to create a positive team environment that encourages open communication to build a high performing team. Guides and supports team members with training and questions.
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Hires, trains, develops and appraises employees appropriately and in compliance with federal and state employment and labor laws.
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Plans and coordinates training, development and assessment of employees.
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Takes corrective action as necessary on a timely basis.
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Consults with manager and Human Resources as appropriate.
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Ensures proper documentation.
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Assists manager in preparation of departmental budget and monitoring budget compliance.
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Keeps abreast of changes in industry and makes recommendations and implements changes with manager's approval.
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Develops and implements improvements for assigned area.
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Identifies opportunities for improvements.
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Analyzes appropriate data and information needed to make decisions.
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Researches and selects solutions.
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Implements and monitors changes.
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Participates, leads and facilitates meetings and teams.
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Ensures working environment that provides maximum safety and health and encourages safety awareness among employees.
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Ensures that employees perform duties using safe work techniques and procedures in accordance with OSHA, State and Federal regulations and DLS policies and procedures.
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Reports unsafe work conditions, injuries/illnesses and incidents in a timely and proper manner.
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Identifies and analyzes problems; makes decisions and takes appropriate action(s).
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Assists internal and external customers with questions, concerns, problems, etc.
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Facilitates an environment that motivates, empowers, and inspires commitment from employees.
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Builds competence in others through effective coaching, performance management and mentoring.
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Maintains attendance as scheduled/assigned, consistent with DLS policies and procedures.
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Participates in continuing education/in-service programs and in management and laboratory administration related courses.
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Models the behaviors consistent with the mission, vision and shared values of the organization.
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Maintains confidentiality of information in accordance with company policies and procedures.
JOB DEMANDS
Communication Demands:
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Able to read, analyze and interpret scientific and technical journals, financial reports and legal documents.
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Able to respond to inquiries and complaints from customers, regulatory agencies or business community.
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Able to actively listen to accurately identify issues.
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Able to write business reports, policies and procedures, presentations and articles for publication.
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Able to effectively communicate and deliver presentations to employees, management and other audiences.
Typical Physical Demands:
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Requires fine manipulation and simple grasping.
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Requires clear vision with correction if applicable.
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Able to identify and distinguish colors.
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Able to stand, sit, type/key up to four (4) hours on a continual basis.
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Able to walk, bend, and/or climb stairs up to two (2) hours on an intermittent basis.
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Able to lift, carry, push or pull items weighing up to thirty-five (35) pounds on an occasional basis.
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Able to wear personal protective equipment (PPE) such as gloves, lab coats, face shields, respirator, etc.
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Able to travel by air or ground as needed.
Typical Working Conditions:
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Work environment includes conditions common to a hospital/laboratory environment, including working directly with potentially hazardous chemicals and/or patients with communicable diseases. Potential for inadvertent skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious materials.
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Generally works in an indoor, air-conditioned area.
QUALIFICATIONS
Education:
Required:
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Medical Technologist: Bachelor's degree in a chemical, biological, medical or clinical laboratory science or medical technology from an accredited institution.
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Medical Laboratory Technician: Associate degree in medical technology/technician from an accredited institution.
Experience:
Required:
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Five (5) years as a Medical Technologist or Medical Laboratory Technician.
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As applicable: Four (4) years of training and/or experience in high complexity testing in the designated specialty(ies) of service for which the person is responsible and 6 months of experience in high complexity testing for the designated subspecialty(ies) of service.
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Microbiology:
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Five (5) years work experience as a Medical Technologist, Medical Laboratory Technician, Clinical Laboratory Scientist or Specialist in Microbiology.
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As applicable: Four (4) years of training and/or work experience in moderate and high complexity testing in Microbiology and 6 months of experience in high complexity testing for the designated subspecialty(ies) of service.
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Blood Bank:
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Five (5) years work experience as a Medical Technologist, Clinical Laboratory Scientist or Specialist in Blood Banking.
Preferred:
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One (1) year supervisory experience.
Certification:
Required:
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Certified as a Medical Technologist (MT), Medical Laboratory Scientist (MLS), Medical Laboratory Technician (MLT), Technologist or Specialist in the assigned/responsible laboratory discipline by an agency recognized by the Hawaii Department of Health State Laboratories Division.
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Toxicology: Successful completion of the Forensic Urine Drug Collection and Breath Alcohol Test training within one (1) year of start date in position.
Preferred:
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Blood Bank: Certified as a Specialist in Blood Banking, SBB (ASCP).
Licensure:
Required:
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Hawaii: State license as Technologist, Technician, or Specialist, as appropriate.
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If position requires bench coverage in the Blood Bank department, a Hawaii State license as a MT is required unless otherwise approved by the Laboratory Director.
Skills:
Required:
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Ability to communicate effectively in English, both in verbal and written form.
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Ability to work effectively both independently and with a team.
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Excellent customer service skills.
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Effective coaching skills.
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Proficient in Microsoft Office Suite of applications.
Other Qualifications:
Required:
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Valid driver's license and/or able to travel between business locations.
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If required to drive a company vehicle, a current acceptable abstract will be required.
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Toxicology: In addition to education, experience, license and certification, must meet one of the following:
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Bachelor's degree from a college or university with a minimum of fifteen (15) semester hours in college level chemistry; or
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State license as clinical laboratory technologist or specialist in clinical chemistry; or
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Minimum of four (4) years of experience as an analyst in substance abuse testing, analytical chemistry, clinical chemistry, or biological chemistry.
Equal Opportunity Employer/Disability/Vet
Equal Opportunity Employer / Disability / Vet
Your Health. Our Legacy
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.
Our Values:
Compassion guides our actions
Aloha inspires us in all that we do
Respect and understanding are essential for the dignity of all
Excellence is our quest
