Resource Caregiver Recruitment Coordinator
Primary Purpose:
Lead statewide recruitment, outreach, and licensing support efforts to build and maintain a network of qualified Emergency Resource Caregivers (E-RCGs) across Hawaiʻi. This role serves as a key liaison between caregivers, DHS, community partners, and PIDF to ensure children in crisis have access to safe, immediate care.
Essential Duties:
Outreach, Marketing & Community Engagement
- Develop and implement an annual outreach, marketing & recruiting plan in partnership with PIDF leadership and DHS;
- Lead multi-channel recruitment campaigns including social media, community events, storytelling, public service announcements, and digital outreach;
- Engage community organizations, faith communities, schools, health systems, and cultural practitioners as referral and outreach partners;
- Represent PIDF at recruitment events across Oʻahu, Maui, Hawaiʻi Island, Kauaʻi, and the neighbor islands;
- Center messaging around community responsibility, mālama, kuleana, and the urgent need to keep children safe and connected to their communities.
Applicant Screening & Licensing Support
- Conduct informational orientations for prospective E-RCG applicants;
- Screen candidates against DHS-defined eligibility criteria, prioritizing individuals with genuine capacity and commitment;
- Guide applicants through the DHS licensing process, coordinating closely with DHS licensing staff;
- Maintain a detailed applicant tracking system to monitor each stage of the recruitment funnel—from inquiry to licensed activation;
- Support applicants who face barriers to completion, including documentation, scheduling, or language needs.
Caregiver Roster Management & Retention
- Build and maintain PIDF’s E-RCG roster, ensuring readiness across all geographic areas;
- Coordinate with DHS on placement-support activities when E-RCGs are activated;
- Conduct regular check-ins with licensed E-RCGs to support engagement and retention;
- Organize peer support and recognition activities to sustain caregiver motivation;
- Document debrief sessions following activations and identify retention risk factors.
Data, Reporting & Continuous Improvement
- Track all recruitment metrics (leads, applications, completions, licensures, activations) using DHS’s informational system;
- Prepare regular reports for DHS and PIDF leadership, including 30-day, 90-day, and 180-day program reviews;
- Participate in collaborative design sessions with DHS and adjust recruitment strategies based on data and community feedback;
- Contribute to PIDF’s Continuous Quality Improvement (CQI) plan.
Other Duties:
Other duties as assigned include but are not limited to attending staff professional development training, completing all forms and documentations such as reports related to grant objectives, conference/in-service evaluations, and helping with special PIDF events.
Work Hours:
- Monday through Friday, between the hours of 8:00am-4:30pm;
- May require hours outside business-hours to meet needs of families;
- Position requires regular and predictable attendance;
- Occasionally, some events in the evenings or on weekends at various times.
Working Conditions:
- Travel in personal vehicle;
- Travel to the neighbor islands required.
Equipment Use:
Personal vehicle, computer and laptop, office equipment, office and mobile phones, and Microsoft Office applications (Word and Excel)
Mental, Physical, and Communication Demands:
Mental:
- Consistent adherence to the practice of PIDF’s five core values that are used as a guiding force in the success of all of its programs;
- Cultural responsiveness and trauma-informed care;
- Commitment to community, fairness, and service;
- Strong relationship-building skills;
- Must be organized, detail-oriented, and accountable;
- Must analyze and problem solve issues, and coordinate resources;
- Must be able to multi-task and prioritize;
- Must possess strong interpersonal and communication skills;
- Ability to perform effectively in high-stress, emotionally charged environments, including exposure to trauma-impacted persons;
- Collaboration and teamwork;
- Ethical practice and confidentiality;
- Take responsibility and ownership for successfully accomplishing work and the organization’s objectives and delivering results. Set high standards of shared performance for self and others;
- Foster a respectful environment while supporting fair treatment and opportunity for all colleagues, partners, and communities;
- Ensure work is thoughtfully completed, accurate, and error-free to the highest degree possible.
Physical:
- Frequently sitting and performing deskwork;
- Occasionally operating a motor vehicle;
- Ability to sit, stand, walk, and remain mobile for extended periods.
Communication:
- Must exhibit courteous and professional demeanor towards all via verbal, written, physical, and electronic correspondence;
- Effectively able to actively and attentively listen and communicate, think through, evaluate and solve problems logically;
- Initiate a “can do” attitude with a friendly, outgoing and positive personality, while maintaining professionalism;
- Must have the ability to handle and maintain highly confidential information.
Minimum Qualification Requirements:
Required:
- Bachelor’s degree in social work, human services, public health, education, communications, or a related field—OR equivalent lived and professional experience;
- Minimum two (2) years of experience in community outreach, case management, social services recruitment, or a related field;
- Deep understanding of and commitment to Hawaiʻi’s Native Hawaiian, Pacific Islander, and diverse communities;
- Demonstrated ability to build trust with families, community organizations, and government partners;
- Strong organizational skills and comfort managing multiple workstreams and deadlines;
- Proficiency with digital tools including database systems, social media platforms, and Microsoft Office/Google Suite;
- Must have an understanding of the diverse backgrounds including Hawaiian culture and values;
- Must have access to a vehicle, have a valid driver's license, a safe and responsible driving record, and current no-fault auto insurance, with at least $100K in bodily injury liability per person and $25K in property damage liability.
Preferred:
- Experience with foster care, child welfare, or family support systems in Hawaiʻi;
- Existing relationships within neighbor island communities;
- Bilingual or multilingual skills (Ilokano, Tagalog, Chuukese, Marshallese, Samoan, Spanish, or other Pacific Island languages);
- Experience in grant-funded program environments;
- Prior work with DHS, CWS, or related state agencies.
