At Sota Sown Cannabis, we take pride in helping our guests find the right cannabis experience through education, compassion, and product knowledge.
Our Product Specialists (also known as Advisors) are responsible for guiding customers through the science of cannabinoids and terpenes — ensuring that each individual’s goals and preferences are matched with the right strain, potency, and consumption method.
We emphasize understanding how terpenes influence mood, relief, and effect, not just THC percentages.
If you are passionate about cannabis education, customer care, and creating a safe, welcoming retail environment — this is the place for you.
Responsibilities
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Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
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Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
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Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge.
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Promote a work environment that is positive, communicative, patient and/or customer-oriented
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Assist in verifying order deliveries for accuracy
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Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
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Ensure local and state cannabis regulations are properly enforced and upheld
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Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
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Maintenance of hard copy files as required
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Follow security measures and safety compliance procedures
Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
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Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
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Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
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Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
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Other duties as assigned
Qualifications
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At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
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Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
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Must have reliable, responsible, and dependable attendance
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Must be 21 years or older
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Must pass all required background checks including state-specific cannabis employment requirements
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Possess valid driver's license or state ID
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Must be and remain compliant with all legal or company regulations for working in the cannabis industry
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Prior cannabis experience not required
Additional Requirements
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
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Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
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Remain in a stationary position, if required, to meet the needs of the business
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Converse and communicate with individuals and groups of people directly
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Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
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Prepare patient and/customer orders by moving and placing products
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Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
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Move inventory and materials weighing up to 30 pounds independently
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Position self to move inventory and materials in storage areas
Skills
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Consistent demonstration of excellent customer service skills
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Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
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Ability to establish and maintain effective working relationships with all employees
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Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
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Previous experience with POS systems
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Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
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Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA and OSHA requirements.
Working Conditions
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Patient and/or customer-facing environment
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Ability to work outdoors in varying and sometimes adverse weather conditions
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Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent
Work Location: In person
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Upload Resume (required) and Cover Letter (optional and encouraged) to provide work history.
- Please include employer company name, role/title, dates of employment, responsibilities, and supervisor name and contact info (phone and email) for EACH job in the history.
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Please include education and training including school, program, degree, and any cannabis-related coursework or certifications. Also include any other knowledge areas that you feel are applicable to this position at Sota Sown.
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ANSWER REQUIRED AGE QUESTION: You must be 21 years old for this job. Provide your date of birth. Age verification is required upon hiring.
- ANSWER CONTACT INFORMATION QUESTIONS: Contact information questions (name, address, phone, email, pronouns preferred.
- ANSWER SHORT ESSAY AND QUIZ QUESTIONS: Sota Sown values understanding of cannabis science, including cannabinoid chemistry (THC, CBD, CBG; decarboxylation; entourage effect), terpene profiles, plant biology (photosynthesis, trichome development, nutrient uptake), extraction/post-harvest concepts, and MN testing/labeling standards.
PLEASE ANSWER ALL QUESTIONS TO THE BEST OF YOUR KNOWLEDGE, DO NOT LOOK UP INFORMATION! Thank you :)
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PROVIDE REFERENCES (2 minimum): Include name, relationship, contact information
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ELECTRONIC APPROVAL: Please type your full name as approval to the authenticity of your application information and approval of required background check.
