Top 1655 Customer service representative Jobs in Hawthorne Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Mamba Logistics, Inc. —Glendale, CA
- $28 - $36 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Business Administration
- Paid holidays
- Health insurance
12d
Customer Advisor - TurboTax Store
Intuit —Los Angeles, CA
- $28.03 - $32.00 an hour
- Part-time
- Ability to walk for extended periods
- 3 years
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Entry Level AT&T Assistant
SoCal Consulting Group —Torrance, CA
- $3,800 - $6,800 a month
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
Customer Service Rep
RAPID PLUMBING —Inglewood, CA
- $15 - $20 an hour
- 8 hour shift
- No experience needed
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Member Services Advisor I
SkyOne Federal Credit Union —Hawthorne, CA
- $25.76 - $30.00 an hour
- Full-time
- Office
- Windows
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Medical Call Center Representative
ImmunityBio —El Segundo, CA
- $28.10 - $30.90 an hour
- Full-time
- High school diploma or GED
- In-person
- Medical terminology
- AD&D insurance
- Disability insurance
Contact Center Associate
Harbor Freight —Calabasas, CA
- Up to $21.50 an hour
- Full-time
- Remote
- Writing skills
- Travel
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Consultant
Republic Services —Gardena, CA
- $23.40 - $32.17 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
10d
Customer Service Representative 1230 Rev 08/28/25
City of Los Angeles, CA —Los Angeles, CA
- $66,669 - $105,736 a year
- Full-time
- Office
- Entry level
Customer Account Representative
CryptoGex —Inglewood, CA
- $20 - $28 an hour
- Full-time
- Office
- High school diploma or GED
- Associate's degree
- Paid holidays
- Dental insurance
Quick Apply
4d
Member Services Advisor II
SkyOne Federal Credit Union —Hawthorne, CA
- $28.80 - $34.00 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Entry-Level Appointment Setter
Pawfect Shine —Los Angeles, CA
- $18 - $24 an hour
- Full-time
- High school diploma or GED
- Front desk
- Communication skills
- Paid training
- Employee discount
Quick Apply
2d
Client Scheduling - Client Scheduling Representative
Veritext —Glendale, CA
- $21.42 - $24.10 an hour
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Organizational skills
- Paid parental leave
- Disability insurance
Quick Apply
1d
HVAC Customer Care & Scheduling Representative
Cloud Comfort HVAC —Torrance, CA
- $18 - $24 an hour
- Full-time
- Spanish
- English
- Organizational skills
- Paid training
- Health insurance
Quick Apply
11d
Call Center Agent
Draftomat —Los Angeles, CA
- $19 - $27 an hour
- Full-time
- Computer literacy
- Residential
- Communication skills
- Paid training
Quick Apply
6d
Customer Service Representative
lfournier —Los Angeles, CA
- $18 - $25 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
CSR
Glass America —Hawthorne, CA
- $20 - $26 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Customer Service Coordinator
Home Sweet Home —Redondo Beach, CA
- From $22 an hour
- Weekends as needed
- Hybrid work
- Entry level
- Paid training
- Health insurance
Quick Apply

I want to receive the latest job alert for customer service representative in hawthorne ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near hawthorne ca

Call Center Representative jobs in Los Angeles, CA

Customer Service Representative jobs in Hawthorne, CA

Customer Service Representative jobs in Los Angeles, CA

Member Services Representative jobs in Long Beach, CA

Customer Service Representative jobs in Inglewood, CA

Client Advisor jobs in Los Angeles, CA

Customer Service Representative jobs in Gardena, CA

Call Center Representative jobs in Flint, MI

Call Center Representative jobs in Maitland, FL

Call Center Representative jobs in Columbus, OH

Distribution Center jobs in Sophia, NC

Suncoast Community Health Center jobs in Tampa, FL

Call Center Representative jobs in Reno, NV

Distribution Center jobs in Greensboro, NC

Call Center Representative jobs in Killeen, TX

Customer Service Representative jobs in San Antonio, TX

Owners Representative Construction jobs in Salt Lake Cty, UT

Customer Service Representative jobs in Charleston, SC

Patient Service Representative jobs in Las Vegas, NV

Customer Service Representative jobs in Mcallen, TX

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in hawthorne ca

Member Service Representative

Customer Success Manager

Customer Advisor - TurboTax Store

Entry Level AT&T Assistant

Customer Service Rep

Member Services Advisor I

Medical Call Center Representative

Contact Center Associate

Customer Service Consultant

Customer Service Representative 1230 Rev 08/28/25

Customer Account Representative

Member Services Advisor II

Entry-Level Appointment Setter

Client Scheduling - Client Scheduling Representative

HVAC Customer Care & Scheduling Representative

Call Center Agent

Customer Service Representative

CSR

Lead Airport Agent - Customer Service

Customer Service Coordinator

I want to receive the latest job alert for customer service representative in hawthorne ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected