Top 9 Software support analyst & help desk Jobs in Hawthorne Ny

Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
IT Support Analyst
Movado Group, Inc. —Paramus, NJ
- $60,000 - $68,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
MVS Level II Technical Support Analyst
Seneca Technology Corporation —Ramsey, NJ
- Email
- Mid-level
Trade Support Analyst Consultant
Atcon México —Manhattan, NY
- Full-time
- 5 years
- Office
- SQL
Quick Apply
11d
Epic Credentialed Trainer-Project Delivery Senior Analyst
Deloitte —Stamford, CT
- $71,300 - $112,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
On-Site IT Support Analyst
Wilson Elser - Business & Legal Professionals —White Plains, NY
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid time off
- 401(k) matching
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Analyst, Associate Technology Support (Columbus)
Victoria's Secret —Reynoldsburg, OH
Analyze software/hardware performance issues. Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 1 support during peak periods.
$59,300 - $77,805 a year
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply

I want to receive the latest job alert for software support analyst & help desk in hawthorne ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software support analyst & help desk jobs near hawthorne ny

Software Support Analyst & Help Desk

GroundWidgets
Paramus, NJ

Quick Apply

Job Details

Full-time

Benefits

Health insurance

Qualifications

Customer communication

Full Job Description

Company Description

GroundWidgets is an elite technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of applications for the ground transportation industry harnessing the collective vision of its founders and their experience of over 25 years in the ground transportation industry. As companies search for ways to react to competition and a challenging economy, the team at GroundWidgets offers a unique suite of integrated, dynamic, state-of-the-art services and solutions that empower our clients to deliver world-class performance and optimize efficiency.

Job Description

A rapidly expanding international software development company in the mobile and e-commerce space is seeking a FULL TIME Software Support Analyst with outstanding communication and problem solving skills. Candidate should be at ease with external and internal interactions. The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements of this role. Working with our Support Team Leader, the Software Support Analyst is responsible for the quality and delivery of the support and services products we offer to our customers. This role will include coordinating support incidents, fix requests and work orders for our customers and performing support incident analysis/resolution.

The Software Support Analyst/Help Desk Responsibilities: 
Manage incidents

 Act as primary point of contact for customers

 Assist customer to document and submit support incidents

 Search incident tracking system for similar incidents/resolutions

 Manage customer's support incidents, fix requests and work orders

 Manage client upgrade processes and small projects

 Monitor compliance with Service Level Agreements

 Define and implement initiatives to increase client satisfaction

 Identify customers training needs or consultancy opportunities to improve their processes

 Train Customers on suite of Products

Qualifications

 Strong communication and people skills

 Excellent organizational, task management and customer service skills

 Ability to understand and document customer business and technical support incidents

 Knowledge of MS Office Products (Outlook, Excel, Word, etc)

 Knowledgeable with Basic MS SQL database Administration

 Must have reliable means of transportation.

Additional Information

Salary will be commensurate with current and past experience in supporting enterprise applications. Annual reviews & Performance Bonus.

Annual increments based on performance.

Full medical benefits after 90 days

Long term position.

Quick Apply

Refine Your Search

software support analyst & help desk jobs in hawthorne ny

Software Support Analyst & Help Desk

IT Support Analyst

MVS Level II Technical Support Analyst

Trade Support Analyst Consultant

Epic Credentialed Trainer-Project Delivery Senior Analyst

On-Site IT Support Analyst

Explore jobs in cities nearby

I want to receive the latest job alert for software support analyst & help desk in hawthorne ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected