Girl Scouts Vision & Mission
Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.
Position Summary
The Community Engagement Facilitator is responsible for assisting the Community Engagement team in achieving Girl Scouts of Kansas Heartland’s overall membership, participation, and retention goals for adults and girls while utilizing a community-based, relationship-focused mindset. The Community Engagement Facilitator will also assist with coverage for the Customer Care team. This position includes retail responsibilities.
Essential Duties & Responsibilities
- Coordinate resources such as flyers, giveaways, and event supplies to prepare for community events or program activities.
- Participate in community events such as festivals, fairs, and other opportunities to raise awareness of Girl Scouts.
- Facilitate programming that provides opportunities for prospective members to explore and current members to participate in high-quality, progressive experiences incorporating the Girl Scout processes (girl-led, learning by doing, cooperative learning + supportive adult relationships) and delivers our core commitment to girls.
- Guide prospective girl and adult members through the membership decision in person and via phone calls, emails, and other communications. Coordinate placement of girl members into available troop or program opportunities and adult members into open volunteer roles.
- Customer Care responsibilities include: answer incoming calls, emails, and website requests for information; world class customer service to internal and external customers, conduct council retail shop inventory and order processing according to GSUSA and GSKH standards; assist retail customers, handle bank deposits and corresponding record keeping.
- Performs other duties as assigned.
Skills & Qualifications
- Strong customer service skills
- Ability to take ownership and responsibility for all performance related goals
- Organized and able to manage multiple tasks and projects
- Excellent communication and interpersonal skills – oral and written
- Comfortable leading and speaking to small and large groups of youth and/or adults
- Effectively communicate the value proposition, benefits, and outcomes of Girl Scouts to a variety of stakeholders
- Adept at conflict resolution and problem solving; Demonstrates resilience and composure when encountering disinterest and resistance.
- Technical computer skills including Microsoft Office (Word, Excel, Outlook), Salesforce, social networking and ability to learn council-specific online systems
- Cultural sensitivity
- Fluent in the English language required; Bilingual fluency in Spanish preferred (able it understand, speak, and read/write)
Hours/Travel
- Approximately 20-25 hours per week comprised of regular work week daytime hours with occasional evenings and two or more weekends per month.
- Regular day or evening travel within assigned regional territory.
Credentials, Licenses, or Designations
- Valid Kansas driver’s license, must be able to rent a vehicle, and have access to reliable transportation.
- Proof of auto insurance and ability to meet criteria for Girl Scouts’ auto insurance.
- Ability to obtain and retain First Aid, CPR, & AED certification
Additional Organizational Requirements
- Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA, meeting all background check requirements.
- Possess a positive attitude with strong work ethic, integrity and honesty, ability to be flexible, adaptable, and thrive in an ever-changing, fast-paced environment.
- Develop and maintain sensitivity to diversity in the workplace. Behave in ways that demonstrate respectful treatment of other employees, volunteers, and youth. Practice pluralism and be inclusive.
- Proactively contribute to Girl Scouts of Kansas Heartland’s success by sharing relevant information, encouraging open dialogue, respecting others, supporting collaboration, encouraging ongoing self-assessment and supporting new ideas and ways for achieving goals and objectives.
Physical Requirements and Working Conditions
- This role includes office and field work; some roles may allow a home office.
- Office settings are generally quiet with good lighting; some sites use shared cubicles with normal background noise.
- Field work includes indoor and outdoor settings, such as schools, partner sites, meetings, and youth or adult events supporting Girl Scouts programs.
- Ability to drive during the day and night in various weather conditions.
- Ability to lift 25 pounds.
Intent and Function of Job Descriptions
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
