Top 396 It support Jobs in Hayward, Ca

Deskside Technician
HCL Technologies Limited - Business Services —Sunnyvale, CA
- $43,000 - $75,000 a year
- Email
- Background check
- Computer science
- Microsoft Excel
- AD&D insurance
- Paid holidays
Quick Apply
Senior Systems Engineer (Level 3)
Parachute Technology —San Ramon, CA
- $135,000 - $150,000 a year
- Google Workspace
- Microsoft Excel
- Windows
- Paid holidays
- Health insurance
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Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
6d
IT Technician - Branch Support Specialist
Allied digital service limited —Menlo Park, CA
- $23 - $24 an hour
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Information Technology Help Desk Technician
Tenderloin Housing Clinic —San Francisco, CA
- $33.78 an hour
- Full-time
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
- Paid holidays
- Disability insurance
Office Admin/IT Helpdesk Specialist
Sciens Building Solutions —Pleasanton, CA
- $36.06 - $38.46 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
5d
IT Help Desk Specialist
FM Industries —Fremont, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
IT Support Specialist
PlayStation Global —San Mateo, CA
- $93,800 - $140,800 a year
- Rotating shift
- Mid-level
- Windows
- AWS
- Wellness program
- Health insurance
Technical Support Engineer
Dell International Services —San Mateo, CA
- From $90,000 a year
- Bachelor's degree
- Computer networking
- Communication skills
Quick Apply
IT Support Engineer
ASHBY LUMBER CO INC —Concord, CA
- $80,000 - $105,000 a year
- Google Workspace
- Mid-level
- Windows
- Profit sharing
- Health savings account
Quick Apply
14d
IT Support Specialist
Tech Hospitality Inc. —San Francisco, CA
- From $55,000 a year
- 8 hour shift
- Background check
- Office
- Windows
- Paid training
- Health insurance
Quick Apply
Control Center Operations Specialist
Bloom Energy —San Jose, CA
- $28.02 - $40.32 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
14d
IT Service Desk Analyst (1 of 4)
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Mid-level
- Windows
- 3 years
8d
IT Support Specialist
Uncle Credit Union —Livermore, CA
- $27.50 - $34.00 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Technician
Definitive Networks, Inc. —Pleasanton, CA
- $75,000 - $90,000 a year
- Full-time
- Azure
- Customer service
- English
- Paid training
- Paid holidays
Quick Apply
Information Technology Technician I
Contra Costa County Superior Court —Contra Costa County, CA
- $73,263.63 - $93,505.15 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Commuter assistance
- Health insurance
8d
IT Support Specialist
Tata Consultancy Services —Alameda, CA
- $64,000 - $130,000 a year
- 5 years
- English
- Mid-level
IT Support Specialist
Notable —San Mateo, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- Mid-level
Desktop Support Engineer
Prosper —San Francisco, CA
- $84,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
6d
Desktop Technician
SA Technology —San Ramon, CA
- Computer Science
- 5 years
- Research
Quick Apply

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Deskside Technician

HCL Technologies Limited - Business Services -
Sunnyvale, CA

Quick Apply

Job Details

Permanent | Full-time
$43,000 - $75,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Desktop computer repair
Mobile device support
Microsoft Excel
Azure
IT user and group management
Laptop (troubleshooting support)
iOS
Hardware maintenance
Equipment troubleshooting
Employee relationship building
Windows
IT infrastructure
Bachelor's degree
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer networking
Microsoft Teams
MFA
UEM
Hardware management
IT
Productivity software
Video conferences (communication methods)
Desktop administration
Hardware diagnostics
Intune
Video conferencing systems operation
IT department experience

Full Job Description

Overview:

This position is for an experienced technician on the Desktop Support team responsible for

partnering with both IT design teams and Level 2 Service Desk to provide support for core

infrastructure and desktop technologies for customer support environment. It also

involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock

is available for the base operations.

Responsibilities for this position may include but are not limited to:

· Primary desktop support for Windows Operating System, Mobile Device Management

· Infrastructure, Video Conferencing systems, and application support.

· Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users.

· Ensure consistent processes, procedures and technologies are utilized across enterprise environment.

· Understand and follow direction provided by the Application and System Services team leads and managers.

· Document recurring issues in the Knowledge Base.

· Document in detail case status and tasks / work completed with end users in ITSM system.

· Follow the provided Critical incident management process in case of widespread or high impacting issues.

· Setup and maintain inventory processes. Keep the stockroom area clean and organized.

· Receive and record assets in System for tracking.

· Pick, prepare, and organize outgoing order.

· Work with team lead and team to maintain adequate IT stock levels.

· Work with Field Service/Project teams to ensure the proper equipment is allocated for work

· Orders.

· Maintain inventory controls over tools.

· Provide reports supporting the asset inventory using excel and other tables as needed

· Gather data on and provide analysis of all activities that have an impact on the value, cost

and risk of asset life cycles.

Required Qualifications:

· Bachelor’s degree in IT or Computer Science

Preferred Qualifications:

· Support Certifications, desired:

o Microsoft Certified Professional

o Microsoft Certified Technology Specialist

o ITIL

· Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies:

o Windows 11 Operating System advanced troubleshooting; proficient using Windows Desktop imaging.

o Microsoft Office 365 Suite and advanced troubleshooting.

o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue

o General knowledge/troubleshooting for Networking

o General knowledge of Microsoft Intune, MFDs

o Mobile Device Management and Mobile Web Apps, iOS, etc.

o Active Directory Administration and Infrastructure Design

o Teams Conferencing system support

o Understand and troubleshoot Azure MFA

o Strong customer service skills

Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities to analyze situations, develop models, and recommend solutions. Ability to see the bigger picture and understand the impact of processes/tools on each other. Communicate transparently about impacts and risks with mitigation strategies.

Teamwork/Interpersonal Skills: Ability to work with and influence geographically dispersed colleagues. Demonstrates an inclusive, collaborative style to achieve results. Strong facilitation skills and collaboration across multiple management levels and organizations.

Business Knowledge: Experience in IT delivery teams and understanding of diverse operating environments and cultures. Knowledge of how business strategies and regional IT needs vary and their impact on service delivery. Proven experience in providing business solutions through consultancy, including requirements, design, and implementation.

Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. Ability to build strong relationships with clients and team members.

Adaptability: Ability to adapt to changing environments and manage multiple priorities. Demonstrates resilience and flexibility in the face of challenges.

Customer Focus: Strong customer service orientation with a focus on understanding and meeting customer needs. Ability to provide exceptional support and maintain high levels of customer satisfaction.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Types: Full-time, Permanent

Pay: $43,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: On the road

Quick Apply

Refine Your Search

it support jobs in hayward, ca

Deskside Technician

Senior Systems Engineer (Level 3)

Desktop Analyst

IT Technician - Branch Support Specialist

Information Technology Help Desk Technician

Office Admin/IT Helpdesk Specialist

IT Help Desk Specialist

IT Support Specialist

Technical Support Engineer

IT Support Engineer

IT Support Specialist

Control Center Operations Specialist

IT Service Desk Analyst (1 of 4)

IT Support Specialist

IT Technician

Information Technology Technician I

IT Support Specialist

IT Support Specialist

Desktop Support Engineer

Desktop Technician

I want to receive the latest job alert for it support in hayward, ca

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