Top 890 Service manager Jobs in Hayward, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
5d
Sr. Global Supply Manager, Service
Lucid Motors —Newark, CA
- $121,900 - $167,640 a year
- 8 years
- Mentoring
- Senior level
- Paid holidays
- Disability insurance
Service Manager
Cintas —San Leandro, CA
- $82,960 - $110,314 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Service Manager
Career Strategies —Oakland, CA
- $40 - $45 an hour
- Weekends as needed
- Carpentry
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
4d
Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Service Manager
Tesla —Burlingame, CA
- $108,000 - $192,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Service Manager 2
Sciens Building Solutions —Pleasanton, CA
- $155,000 - $165,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Field Service Manager - Onsite in Walnut Creek, CA
Optum —Walnut Creek, CA
- $91,700 - $163,700 a year
- Full-time
- 5 years
- Pass drug screening
- Product management
Assistant Service Manager
Livermore Toyota —Livermore, CA
- $6,000 - $12,000 a month
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Paid training
- Commuter assistance
Quick Apply
1d
Associate Service Manager
Tesla —Burlingame, CA
- $97,058 - $162,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
14d
Regional Service Manager, Northwest
Lucid Motors —Newark, CA
- $148,500 - $217,800 a year
- Weekends as needed
- Sales
- Computer literacy
- Bachelor of Science
- Paid holidays
- Disability insurance
2d
Service Manager - Porsche Fremont
AutoNation —Fremont, CA
- $150,000 a year
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Service Operations Manager
Hitachi —Livermore, CA
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
9d
Associate Manager, Semi Service
Tesla —Newark, CA
- $108,000 - $162,000 a year
- Full-time
- System design
- Mid-level
- Driver's License
- Commuter assistance
- Health savings account
Program Manager, Service Operations
Tesla —Fremont, CA
- $88,000 - $162,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
- Commuter assistance
- Health savings account
Manager, Field Service
Rivian —Martinez, CA
- Full-time
- Clean driving record
- Schematics
- Writing skills
Quick Apply
Service Operations Manager
Hitachi Rail —Livermore, CA
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
8d
Instructional Design Manager, Semi Service
Tesla —Palo Alto, CA
- $96,000 - $186,000 a year
- Full-time
- 6 years
- Supervising experience
- Continuous improvement
- Commuter assistance
- Health savings account
Product Manager, Vehicle Service
Tesla —Fremont, CA
- $112,000 - $204,000 a year
- Full-time
- Mid-level
- Analysis skills
- Product management
- Commuter assistance
- Health savings account
Service Lane Manager - Honda of Stevens Creek
Sonic Automotive —San Jose, CA
- $130,000 - $180,000 a year
- Full-time
- Background check
- Clean driving record
- Sales
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for service manager in hayward, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service manager jobs near hayward, ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
5 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

service manager jobs in hayward, ca

Customer Service Assistant Manager

Sr. Global Supply Manager, Service

Service Manager

Service Manager

Client Service Manager

Service Manager

Service Manager 2

Field Service Manager - Onsite in Walnut Creek, CA

Assistant Service Manager

Associate Service Manager

Regional Service Manager, Northwest

Service Manager - Porsche Fremont

Service Operations Manager

Associate Manager, Semi Service

Program Manager, Service Operations

Manager, Field Service

Service Operations Manager

Instructional Design Manager, Semi Service

Product Manager, Vehicle Service

Service Lane Manager - Honda of Stevens Creek

I want to receive the latest job alert for service manager in hayward, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected