Role: IT Field Technician/Technical Field Specialist
Duration: 12 months
Location: San Jose, CA
Join a Team Driving the Future of Mobile Technology
Are you passionate about technology, problem-solving, and staying active? Do you enjoy working with cutting-edge mobile technology while spending time in the field rather than behind a desk?
JSAN Consulting is seeking Technical Field Specialists to support one of the world's leading technology companies in the development, testing, and validation of next-generation mobile applications and connected technologies.
This role offers a unique opportunity to work directly with engineers, program managers, and field operations teams while supporting real-world testing of innovative products before they reach consumers.
About the Role
Working under the direction of the Workflow Lead while collaborating closely with Operations Leadership, the Technical Field Specialist serves as the technical lead during field-based testing programs.
This position combines technical troubleshooting, mobile application testing, project coordination, field leadership, operator training, and hands-on data collection combined with physical activity.
You will not only perform testing yourself but will also guide Field Operators to ensure pilot programs are executed safely, accurately, and according to client specifications.
Physical Requirements & Work Environment
Please read carefully before applying.
This position is based out of our San Jose, California office and supports field operations throughout the Bay Area.
Workdays frequently begin early in the morning, often between 6:00 AM and 7:00 AM, depending on client testing schedules from San Jose Office then complete in field work at various locations in the Bay Area.
This is not a traditional desk job.
A significant portion of your workday will be spent in the field supporting the testing and validation of fitness and activity tracking technologies. To accurately evaluate these products, team members actively participate in the same activities our client is measuring.
Candidates should be comfortable:
- Walking several miles throughout the day
- Hiking on trails and uneven terrain
- Running or jogging during testing sessions
- Cycling while operating test equipment
- Standing and walking for several consecutive hours
- Working indoors and outdoors in varying weather conditions
- Carrying multiple mobile devices, accessories, and testing equipment
- Traveling between multiple testing locations throughout the day
- Working independently while maintaining constant communication with the Operations Team
Candidates with personal or professional experience in activities such as hiking, trail running, cycling, endurance sports, fitness training, outdoor recreation, or similar physically active lifestyles are strongly encouraged to apply.
What You'll Do
Pilot Planning & Preparation
- Partner with Client Project Managers and Operations Leadership to prepare successful program execution.
- Develop project charters and operational documentation.
- Validate and document workflows.
- Train Field Operators on procedures and device operation.
- Configure mobile devices, operating systems, applications, user accounts, and connectivity.
- Verify successful communication between devices and backend systems.
- Troubleshoot hardware, software, networking, and application issues.
- Open, track, and help drive technical issue resolution with engineering teams.
- Prepare testing equipment for field deployment.
Field Operations
- Conduct trial runs prior to production testing.
- Lead and participate in field data collection.
- Coordinate and support Field Operators.
- Monitor pilot execution and testing quality.
- Troubleshoot devices and applications in real time.
- Collect diagnostic logs.
- Escalate technical issues when necessary.
- Communicate progress and testing status throughout the day.
Post-Operations
- Verify successful data uploads.
- Document pilot results.
- Report application downtime and defects.
- Track and manage bug resolution.
- Participate in data analysis.
- Recommend workflow improvements and operational efficiencies.
Qualifications
Required
- Bachelor's degree or 2–3 years of relevant technical support or testing experience.
- Minimum one year of mobile application QA testing or technical support experience.
- Experience troubleshooting Android and/or iOS devices.
- Experience using Google Workspace, Google Sheets, Microsoft Excel, or similar tools.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Ability to work independently in fast-paced environments.
- Professional client-facing communication skills.
- Valid U.S. driver's license.
- Ability to travel locally throughout the Bay Area.
- Ability to pass required driving history standards.
Preferred
- Experience leading small teams.
- Mobile device testing experience.
- SQL, JavaScript, or scripting knowledge.
- Experience with bug tracking systems.
- Experience working with engineering or QA teams.
- Experience supporting field operations.
Ideal Candidate
Successful Technical Field Specialists are people who:
- Love technology and enjoy learning new devices and applications.
- Like solving technical problems in real-world environments.
- Thrive in fast-paced, constantly changing operations.
- Are dependable and highly organized.
- Enjoy working directly with engineers and technical teams.
- Have outstanding communication skills.
- Enjoy working outdoors and staying physically active.
- Can professionally represent JSAN and our client at all times.
Background & Driving Requirements
- No DUI convictions within the past five years.
- No hit-and-run convictions.
- No driver's license suspensions within the past five years.
- No more than two moving violations or chargeable accidents within the past four years.
- Valid U.S. driver's license (temporary permits not accepted).
- International drivers must obtain a U.S. driver's license within 90 days of employment.
- Must successfully pass all required background screening requirements.
Indeed Pre-Screening Questions
To help us identify candidates who are the best fit for this role, applicants should be prepared to answer the following questions:
- Are you comfortable participating in physical activities such as hiking, walking, running, or cycling for several hours while testing mobile devices?
- Are you available to begin work early in the morning (typically between 5:00 AM and 7:00 AM)?
- Do you have at least one year of mobile application testing or technical support experience?
- Describe your experience troubleshooting Android or iOS devices.
- Are you comfortable working outdoors in varying weather conditions for extended periods?
- Are you willing to travel locally throughout the Bay Area to support field testing activities?
- Have you previously worked in a role requiring both technical troubleshooting and direct client interaction?
- This position requires standing, walking, and carrying testing equipment throughout the day. Are you able to perform these essential job functions with or without reasonable accommodation?
- Do you have a valid U.S. driver's license and a driving record that meets the requirements outlined in this posting?
- What interests you most about working on emerging mobile technology and fitness application testing?
Why Join JSAN?
This is an exciting opportunity to work alongside some of the industry's brightest engineers and operations professionals while helping shape the future of mobile technology.
Every day is different. You'll spend time solving technical challenges, supporting innovative pilot programs, working with cutting-edge devices, and contributing to products that impact millions of users worldwide.
If you're looking for a role that combines technology, problem-solving, teamwork, and an active lifestyle, we'd love to hear from you.
Pay: $26.00 - $28.00 per year
Benefits:
Work Location: On the road
