Top 9586 Team leader Jobs in Hazel Park, Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Crew Member
Chipotle —Royal Oak, MI
- Part-time
- Customer service
- Fast casual restaurant
- No experience needed
- Health insurance
- Dental insurance
9d
Facilities Manager
Energy Systems Group —Warren, MI
- $90,000 - $125,000 a year
- Full-time
- Background check
- 5 years
- Travel
- Paid parental leave
- Health savings account
Logistics Supervisor
VASCOR Ltd —Warren, MI
- $57,000 a year
- Full-time
- Microsoft Access
- Mid-level
- 3 years
- Opportunities for advancement
Quick Apply
14d
Office Support Staff
Sacred Heart Rehabilitation Center —Madison Heights, MI
- From $16 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Office
- Paid holidays
- Disability insurance
Quick Apply
9d
Team Leader
Android Industries —Hazel Park, MI
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Assembler/Packers
Douglas Dynamics —Madison Heights, MI
- From $18 an hour
- Full-time
- Ability to lift 50 pounds
- Communication skills
- Entry level
- Profit sharing
- 401(k) matching
Quick Apply
Production Team Associate
Magna International —Highland Park, MI
- Full-time
- Manufacturing
- Entry level
Quick Apply
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T0282)
Target —Madison Heights, MI
- From $16.25 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
1st Shift Production Operator-1
Magna International —Warren, MI
- $17.25 an hour
- 8 hour shift
- Ability to walk for extended periods
- High school diploma or GED
- Manufacturing
Quick Apply
13d
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2544)
Target —Warren, MI
- From $16.25 an hour
- Choose your own hours
- Entry level
- Flexible schedule
E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market —Birmingham, MI
- $20.05 - $35.00 an hour
- Full-time
- Mid-level
- Store discount
- Paid time off
8d
Production Supervisor - Paint
Stellantis —Warren, MI
- Overtime
- Mid-level
- High school diploma or GED
- Bachelor's degree
2d
Material Handlers
Douglas Dynamics —Madison Heights, MI
- From $19 an hour
- Full-time
- Ability to lift 50 pounds
- Entry level
- Profit sharing
- 401(k) matching
Quick Apply
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T2544)
Target —Warren, MI
- From $16.25 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Jr. Corporate Counsel
Alps Alpine North America Inc —Auburn Hills, MI
- Full-time
- Hybrid work
- Background check
- Office
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Doctor of Optometry - Weekend/Fill In Coverage
Hëda —Birmingham, MI
- $120 an hour
- Weekends as needed
- Primary Care
- Mid-level
- Clinic
- Loan repayment program
- Flexible schedule
Quick Apply
CT Technologist Midnights
Corewell Health —Taylor, MI
- Full-time
- Hospital
- BLS Certification
- Mid-level
Doctor of Optometry - Weekend/Fill In Coverage
Hëda —Detroit, MI
- $120 an hour
- Weekends as needed
- Primary Care
- Mid-level
- Clinic
- Loan repayment program
- Flexible schedule
Quick Apply
Director of Sacred Music (Full Time)
Archdiocese of Detroit —Troy, MI
- $55,000 - $65,000 a year
- Full-time
- Children
- Mentoring
- Recruiting
Quick Apply

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Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

team leader jobs in hazel park, mi

Call Center Operations Manager

Crew Member

Facilities Manager

Logistics Supervisor

Office Support Staff

Team Leader

Assembler/Packers

Production Team Associate

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T0282)

1st Shift Production Operator-1

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2544)

E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Production Supervisor - Paint

Material Handlers

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T2544)

Jr. Corporate Counsel

Doctor of Optometry - Weekend/Fill In Coverage

CT Technologist Midnights

Doctor of Optometry - Weekend/Fill In Coverage

Director of Sacred Music (Full Time)

I want to receive the latest job alert for team leader in hazel park, mi

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