Hybrid
Description:
Monitors supply chain and acts to prevent delays and shortages in the flow of materials from warehouse or suppliers to production lines and worksites. Compiles and maintains inventory and status information to optimize movement of material and parts. Uses ERP system to order, receive, ship and store parts and updates records. Ensures required stock is on hand or on order to support operations. Processes purchase requisitions to order required parts. Tracks shipments, confirms rates with carriers, consolidates loads, and selects most cost effective method of transport. Serves as a link between quality, engineering, customer service, production control and manufacturing to provide feedback on potential bottleneck areas.
Position Summary
The Export Coordinator is responsible for managing export administration and distribution activities to ensure timely, compliant, and efficient delivery of products to international customers and partners. This role supports end-to-end stock deployment, ensuring high service levels while optimizing cost, sustainability, and compliance with global trade regulations.
The position works cross-functionally with Supply Chain, Transportation, Finance, Commercial Operations, and Trade Compliance to ensure smooth export operations and continuous improvement.
Key Responsibilities
Export & Logistics Operations
Manage execution of export orders and deliveries in ERP systems
Coordinate international shipments (land, air, sea) with logistics providers
Ensure compliance with import/export regulations and documentation requirements
Oversee invoicing, shipping documents, and export paperwork
Maintain product flow and availability for customers and partners
Customer & Stakeholder Management
Serve as primary point of contact for assigned international customers
Communicate order status and resolve issues proactively
Handle logistics complaints and implement corrective actions
Partner with internal teams and business stakeholders to ensure alignment
Planning & Performance Management
Monitor KPIs and analyze performance trends to identify root causes
Develop and execute action plans to drive service and efficiency improvements
Support replenishment planning in collaboration with supply planners
Maintain master data related to export flows
Continuous Improvement & Projects
Identify and implement process improvements
Lead or support logistics and operational improvement initiatives
Participate in governance, SIM (Short Interval Management), and team routines
Team & Collaboration
Act as a subject matter expert for export processes and tools
Support onboarding and training of new team members
Provide backup support across the team when needed
Qualifications
Required
High School Diploma or GED (Bachelor’s degree preferred)
4+ years of experience in Supply Chain, Logistics, Operations, or Distribution
Experience working in an international, cross-cultural environment
Strong knowledge of ERP systems and data tools
Ability to manage multiple priorities in a fast-paced environment
Preferred
Bachelor’s degree in Supply Chain, Logistics, Business, or related field
Experience with international trade compliance and export regulations
Knowledge, Skills & Abilities
Strong customer orientation and cultural awareness
Excellent communication skills (verbal and written)
Analytical thinking and problem-solving capability
Ability to work cross-functionally and influence stakeholders
High level of organization, adaptability, and proactivity
Proficiency in Microsoft Office (Excel, Outlook, Teams, Word)
Ability to analyze data and drive decisions
Notes:
Hybrid
This is a contract role with the possibility of conversion to full-time based on business needs and performance.
The role is not shift-based but offers flexibility, with start times between 6:30 and 9:00 AM, lunch between 11:00 AM and 1:30 PM, and end times between 3:30 and 7:00 PM. The position requires three days per week on site after initial training, which will be full-time on site for the first two to three months.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
