Job Title: Shipping Clerk Lead
Pay: $22.00-$25/hour
Exciting NEW Pay Incentives at RJW!
- Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details)
- Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details)
- Hiring Bonus - Up to $1000 (Refer to Policy for Rules and Details)
- Step increase program- Pay will increase by $.50 after 90 days and again after 180 days (Material Handlers Only)
- Certified/qualified Forklift/Walkie Rider/Cherry Picker drivers will receive an additional $0.50 p.hr
- Certified/qualified Reach Truck drivers will receive an additional $1.00 p.hr
RJW Logistics Group is HIRING!
OUR PEOPLE ARE OUR FUTURE. THAT'S WHY THEY COME FIRST.
RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees' success and to producing continuous innovation that drives the retail logistics industry forward.
Empower Your Future with Our Employee Ownership Program
We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here's what you can look forward to:
- Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
- Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
- Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
- Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
- Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.
Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.
Benefits:
- 401(k) & 401(k) Matching
- Medical/Dental/Vision Insurance
- Employee Discount
- Flexible Spending Account
- Health Savings Account
- Paid Time Off & Sick Days
- Short & Long-Term Disability Insurance
- Accidental & Critical Illness Insurance
Job Purpose: Position will report to the Warehouse Supervisor. Works effectively and efficiently in a warehouse environment to verify all materials received and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to lead and ensure customer satisfaction, accept and schedule customer orders to ensure customer satisfaction. This position will provide shipping support as required by personnel working in the Warehouse Department.
Essential Duties and Responsibilities:
- Oversee the check-in of all drivers.
- Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.
- Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; may process return shipments from customers.
- Sorts, counts, packages, labels, ensure, unpacks, and/or logs inventory which is shipped or received.
- Print all pertinent paperwork for shipping.
- Make certain that that shipping clerk(s) coordinate with the dock and the drivers what door they will be loading product in.
- Coordinate with certain carriers that have drop trailers informing them of trailer number, seal number and paperwork procedure.
- Ensure all paperwork is properly signed by pickup driver.
- Close loads in the system.
- Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
- Coordinate with certain carriers that have drop trailers informing them of trailer number, seal number and paperwork procedure.
- Coordinate with Customer Service Teams regarding special paperwork for certain orders such as: international, customers that prefer special BOL's etc. Enter customer orders and scan / index documents as required.
- Clearly understand goals, policies, and procedures of RJW.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Other tasks as assigned by manager.
Additional Responsibilities:
- Positive telephone personality.
- Capable of being trained to be ‘Phone Assertive'.
- Exceptional customer service skills.
- Organizational and scheduling skills.
- Ability to lead and train staff.
- Ability to multitask.
- Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 2 years of clerical experience.
- Basic transportation, logistics and shipping experience.
Education and/or Experience Required:
- High School Diploma or general education diploma (GED) is preferred.
Language Skills Sets:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
- Must be able to effectively communicate, read, write, and speak English.
Mathematical Skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.
Computer Skills:
- To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
- Leads, guides, and trains employees performing related work.
Physical Demands:
- Must be able to occasionally lift and/or move up to 25 pounds.
- Must be able to activate phone systems utilizing keyboards and buttons.
- Must be articulate and comfortable speaking in front of others.
- Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
- Frequently required to talk, hear, stand and walk.
- Must be able to work in excess of continuous 8 hours when required.
- Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
- Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
- Must be able to speak and communicate clearly over telephones.
- Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.
Benefits:
- 401(k) matching
- Medical/Dental/Vision insurance
- Employee discount
- Flexible spending account
- Health savings account
- Paid time off
- Sick Days
- Long-term Disability Insurance
- Short-term Disability Insurance
- Accidental Insurance
- Critical Illness Insurance
- Disability Insurance
Work Environment:
- While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.
Employer Rights:
This job description is intended to provide general information about the Shipping Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Shipping Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.
As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.
Employment-At-Will:
It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.
Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.
Req Benefits: We offer a competitive benefits package that includes health, dental, and vision insurance, life and disability, paid holidays, time off, retirement savings plan participation, and additional employee programs. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
