Top 5 Help desk technician Jobs in Helena, Mt

IT Service Desk Tech (Full Time, On-Site, Regional Applications Only)
Information Systems of Montana —Helena, MT
- $18 - $23 an hour
- Full-time
- Computer literacy
- English
- Office
- Health insurance
- Paid time off
Quick Apply
4d
EVENT & MAINT TECH
City of Helena, MT —Helena, MT
- $20.23 - $22.31 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- Writing skills
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Helena, MT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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IT Service Desk Tech (Full Time, On-Site, Regional Applications Only)

Information Systems of Montana
Helena, MT

Quick Apply

Job Details

Full-time
$18 - $23 an hour
4 days ago

Benefits

Health insurance
Paid time off
Employee discount
Referral program
Retirement plan

Qualifications

Computer operation
Customer relationship building
Operating systems
Active listening
Interpersonal skills
Phone communication
Computer literacy
Employee relationship building
English
Managing clients in a customer support role
Technical Proficiency
Quality data entry
Client interaction via phone calls

Full Job Description

IT Service Desk Technician needed for a growing IT sales, service, and support company.

Join a growing company that is a regional IT powerhouse.

We're a fast-moving, innovative company changing how Montana businesses operate, and if you want to make a difference as a valued, key member of a fast-growing business while growing your own skills and career, keep reading.

We believe clients can be served better, and that workplaces can offer more freedom and flexibility so employees have room to enjoy life and spend time with their families. We believe we can always get better and be more profitable, too.

If you believe that too, you just might be right for our team.

Working at Information Systems of Montana is demanding, but also flexible, fun, and rewarding. This is a fantastic opportunity to get paid to learn at an innovative company making a difference, contributing to our mission of helping businesses run more productively in a secure environment.

Here's some of what you'll be learning and doing:

Position Summary

The Service Desk Technician is the first point of contact for client service requests, responding daily according to urgency and contractual service level agreements (SLAs). We're looking for a team player with strong technical, organizational, documentation, and communication skills who will help our business run smoothly and improve the effectiveness of our support team. Strong client relations are a must.

Key Responsibilities

Client Service & Ticket Management

Act as the single point of contact for clients across all types of service requests.
Intake and pre-process service requests received by email, manual entry, or direct client input.
Monitor the schedule to ensure prompt time entry on service requests.
Communicate proactively with clients: keep them informed of incident progress and notify them of any planned changes or outages.
Escalate service requests that can't be resolved within agreed service levels.

Team & Process

Work as part of a team, communicating effectively to keep support operations running smoothly.
Improve the usage and productivity of IT support resources.
Complete assigned training materials and blueprints in the CRM training system.
Enter all work as service tickets in the CRM tool.
Support admin and data entry tasks as assigned.

Client Experience

Deliver fast turnaround on client requests.
Continuously improve client service, perception, and satisfaction.

Qualifications

Required

Basic computer and operating system knowledge.
Previous customer service or phone-based experience.
Strong interpersonal skills, including phone etiquette, active listening, and client care.
Excellent customer service skills, on the phone and in person, with the ability to build and maintain professional relationships with clients, vendors, and coworkers.
Ability to communicate complex technical information clearly to both technical and non-technical audiences; 100% English fluency required.
Ability to multitask and adapt quickly to changing priorities.
Strong typing skills for quick, accurate ticket entry.
Self-motivated and comfortable in a fast-moving environment.
authorized to work in the United States
Familiar with Helena, Great Falls, Bozeman, Butte, Missoula and the surrounding area.

Preferred

Familiarity with computer system support terminology and concepts.
A good sense of humor and a positive, team-first attitude.

Core Competencies

Technical awareness: able to match resources to technical issues appropriately.
Service awareness: understands ISM's key IT services and how they're supported.
Process-minded: understands support tools, techniques, and how technology is used to deliver IT services.
Client-focused: builds trust through fast response and clear communication.
Adaptable: comfortable multitasking and adjusting to changing priorities in a fast-moving environment.

Physical & Work Environment

This is an on-site, in-office position based in Helena, MT.

Information Systems of Montana is an equal opportunity employer. This job description is intended to convey information essential to understanding the scope of the role and is not an exhaustive list of duties, responsibilities, or qualifications.

Sound like you?

P.S. You're probably a lot better than you think. We're looking for the right fit, not a perfect resume, and the right person will get the development they need to succeed. It may just be you.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

Employee discount
Health insurance
Paid time off
Referral program
Retirement plan

Application Question(s):

Do you currently live in the Helena, MT area?

Experience:

Professional IT Help Desk: 1 year (Required)

Location:

Helena, MT 59601 (Required)

Work Location: In person

Quick Apply

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help desk technician jobs in helena, mt

IT Service Desk Tech (Full Time, On-Site, Regional Applications Only)

EVENT & MAINT TECH

Now Hiring IT and Telecom Field Technicians

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