The Street Outreach Coordinator, based at Our Place Drop-in Center, is a key member of the Strategic Outreach Peer Specialist (STOPS) Campaign, working to reduce opioid use disorder, stimulant use disorders, and overdose deaths in Lewis and Clark County. This full-time, field-based role delivers peer support, crisis intervention, and warm hand-off services to underserved populations—including unhoused individuals, rural residents, justice-involved persons, veterans, pregnant women, and those with trauma or disabilities—connecting clients to services and ensuring quality follow-up and reporting. Strong communication, empathy, and organizational skills are essential. This is a lead position within this program.
Essential Functions
Professionalism
- Arrives dressed and prepared for professional, field-based work (proper footwear, gloves, weather-appropriate gear).
- Maintains good hygiene, presenting a clean and well-groomed appearance.
- Uses professional, respectful language and tone with clients, partners, and coworkers, even in difficult situations.
- Promptly alerts supervisor to safety concerns, supply needs, or service barriers.
Outreach and Peer Support
- Conducts street outreach in non-traditional field settings (encampments, parks, libraries, bus stations) to engage individuals with OUD or co-occurring conditions.
- Provides peer support, crisis intervention, and harm reduction services (including Naloxone administration) to build trust and connect clients to treatment and recovery services.
- Targets STOPS Campaign priority populations, including unhoused individuals, rural residents, justice-involved persons, veterans, pregnant women, and those with trauma or disabilities.
- Facilitates warm hand-offs to community partners (e.g., Pureview Mental Health, AWARE, Many Rivers Whole Health, United Way of Lewis & Clark County) for mental health, treatment, housing, and social services.
- Conducts jail visits to improve justice-involved individuals’ access to recovery services.
Service Coordination
- Conducts intake evaluations and needs assessments to identify client barriers to recovery, housing, and benefits.
- Creates client service plans linking to treatment referrals, peer support, housing navigation, employment, and education, with ongoing follow-up.
- Coordinates with the Outreach Services Navigator to ensure continuity of care, especially for clients transitioning to recovery or housing.
- Transports clients as needed to medical, treatment, or service appointments.
Data Collection and Reporting
- Tracks outreach encounters, client demographics, services provided, and outcomes for grant reporting.
- Maintains accurate records (contact forms, surveys, sign-in sheets, referral logs) and compiles monthly reports.
- Submits monthly MOAT-funded capacity data to the Lewis & Clark County Metro Region Opioid Governance Committee by the 15th of each month.
- Participates in focus groups and program evaluations to assess client feedback and inform program improvements.
Community Engagement
- Builds relationships with community partners, nonprofits, and local agencies to strengthen service coordination and client advocacy.
- Represents Our Place and the STOPS Campaign in media and grassroots efforts to raise awareness of OUD prevention and recovery services.
- Advocates for policy changes to address stigma and barriers faced by unhoused and addicted individuals.
Maintenance and Safety
- Follows all safety protocols during field outreach, including proper use of harm reduction tools and PPE.
- Reports incidents, accidents, or injuries immediately to the Outreach Program Manager, following program procedures.
- Maintains a clean, safe outreach vehicle and tracks mileage and fuel costs.
- Complies with lifting policies, handling objects weighing up to 50 lbs during outreach activities.
Start of Shift/End of Shift Duties
- Start of Shift: Prepares outreach supplies (Naloxone, program materials), reviews daily locations, and coordinates with the outreach team.
- End of Shift: Documents outreach encounters, organizes supplies, and prepares data for reporting; assists with closing procedures as directed.
Additional Responsibilities
- Attends required trainings, including Naloxone administration and peer support certification, to maintain compliance with grant requirements.
- Participates in monthly meetings, focus groups, and site visits as requested by MOAT or the Outreach Program Manager.
- Covers for team members during breaks or absences, supporting Our Place staff and the outreach team as needed.
- Performs other duties to support the STOPS Campaign and Good Samaritan Ministries’ mission.
Qualifications
- Ability to complete training in Naloxone administration, crisis intervention, and outreach navigation.
- Strong communication and interpersonal skills; able to build trust with diverse, underserved populations.
- Excellent organizational skills and attention to detail for accurate data collection and high-quality reporting.
- Ability to make sound, fast decisions in high-pressure field environments.
- Physical capability to lift objects up to 50 lbs, navigate varied terrains (e.g., encampments, rural areas), and travel within Lewis & Clark County.
- Valid driver’s license and reliable transportation.
Required: High School Diploma or GED.
Preferred: Associate’s Degree in Social Work, Human Services, Psychology, Public Health, or related field; OR Certified Peer Support Specialist or equivalent training in case management/navigation. Lived experience with recovery, homelessness, or OUD is a plus.
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Based at Our Place, with primary work in field settings (encampments, parks, jails, rural areas) and periodic indoor work.
- Operates in variable weather conditions and high-risk environments with heavy client interaction.
- Will drive company vehicles for client transport and outreach.
Physical Requirements
- Frequent lifting, carrying, and transporting of objects weighing up to 50 lbs.
- Mobility across varied terrains and ability to drive for outreach activities.
Statement
The above statements are intended to describe the general nature of the work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Good Samaritan Ministries Management reserves the right to amend and change responsibilities to meet program needs.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
