Top 35 Desk support Jobs in Helena West Helena, Ar

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Community Technology Coordinator

KIPP Delta Public Schools -
Helena-West Helena, AR

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Job Details

Full-time

Qualifications

Training program design for professional development
Technology purchasing
Non-technical user support
Employee onboarding
Educational apps (educational technologies)
Google Workspace
Recycling
Mobile device support
Google Sheets
Program design
Professional development facilitation in schools
Educational administrative software
IT user and group management
Educational Technology
Automation
Digital citizenship instruction
IT asset management
Teacher training
Teacher mentoring for professional development
Student database management
Digital archiving
Logistics
Performance Reporting
Student information system
Information Systems
Mid-level
Inventory management software
User training (technical support)
Needs assessment for curriculum design
Personalized learning implementation

Full Job Description

Company Description

KIPP Delta Public Schools operates tuition-free, open-enrollment college-preparatory charter schools in the Arkansas Delta, serving over 1,000 students in Helena and Blytheville. Through a rigorous PreK-12 program and an asset-based approach, KIPP empowers students to discover their purpose and expand regional opportunities.

Job Description

The Technology Coordinator serves a dual role within the district by balancing the Effective Use of Technology, focusing on building teacher capacity through professional development and curriculum integration to boost student achievement, with Operations, which involves managing the logistical lifecycle of district assets, inventory control, and the technical onboarding and offboarding of staff and students.

Key Responsibilities

Effective Use of Technology: Title IV-A Instructional Duties (50%)

Professional Development: Design and deliver sustained professional learning opportunities that help teachers integrate technology into the classroom (e.g., blended learning, personalized learning strategies).
Curriculum Integration: Collaborate with curriculum directors to vet and implement high-quality digital learning resources and Open Educational Resources (OER).
Digital Citizenship: Lead district-wide initiatives on internet safety, cyberbullying prevention, and responsible digital footprints for students.
Grant Compliance: Maintain strict oversight of Title IV-A activities to ensure that "Effective Use of Technology" funds are prioritized for professional learning rather than equipment (adhering to the 15% infrastructure cap).
Needs Assessment: Conduct annual surveys to identify instructional technology gaps and measure the impact of digital tools on student academic performance.

Operational & Logistical Duties (50%)

Inventory & Asset Management
- Master Inventory: Maintain an accurate, real-time database of all district hardware (Chromebooks, iPads, Laptops, Interactive Panels), including serial numbers, funding source tags, and assignment locations.
- Audits: Conduct physical audits of technology assets at school sites at the beginning and end of each school year.
- Procurement & Disposal: Assist in the purchasing process for new hardware and manage the compliant disposal (e-waste recycling) of obsolete equipment.
Onboarding & Offboarding (Identity Management)
- New Staff/Students: Automate and manage the creation of district accounts (Google Workspace, Active Directory, Email, SIS) for all new hires and enrolling students.
- Device Deployment: Configure and assign devices to new staff and students during orientation.
- Exits & Graduation: Execute secure offboarding procedures, including disabling accounts, archiving data, and recovering/inspecting district-owned devices from departing staff and graduates.
Technical Support & Logistics
- Help Desk Escalation: Serve as a point of contact for hardware logistics (e.g., warranty repairs, insurance claims for broken student devices).
- System Rostering: Ensure student information systems (SIS) correctly sync with learning platforms (e.g., Clever, ClassLink) so classes are rostered correctly.

Qualifications

Education: Bachelor’s Degree in Educational Technology, Information Systems, or Education preferred.
Certifications: Google Educator Certification or similar tech certifications (CompTIA A+, MDM certifications) preferred.
Experience: Experience in a classroom setting or delivering training to adults; Mobile Device Management (MDM) systems (e.g., Google Admin Console, Jamf, GoGuardian); and inventory asset management software.
Required: Must pass state and federal background checks, including fingerprinting and child maltreatment registry checks.; ongoing participation in professional development activities as required by ADE.
Dual Mindset: Ability to switch between "Instructional Coach" mode (teaching teachers) and "IT Manager" mode (fixing spreadsheets and devices).
Data Organization: Advanced proficiency in Excel/Google Sheets for inventory tracking.
Communication: Ability to explain technical policies (like acceptable use) to non-technical stakeholders.
Time & Effort Reporting: Must submit monthly Personnel Activity Reports (PARs) documenting the split schedule to satisfy federal audit requirements.
Instructional Impact: Measured by teacher participation in PD and usage statistics of digital curriculum.
Operational Efficiency: Measured by inventory accuracy rates and turnaround time for new student/staff account provisioning.

Additional Information

Community Coordinator salaries will be based on individual experience and within the SY 2025-26 Salary Schedule range.

KIPP Delta Public Schools is an equal opportunity employer. We are committed to providing a workplace free of discrimination and harassment. All employment decisions are based on qualifications, merit, and organizational needs. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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desk support jobs in helena west helena, ar

Community Technology Coordinator

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