We are seeking an exceptional Receptionist / Cashier to join our Service team. This pivotal role involves processing payments for services rendered, answering client inquiries, booking appointments, following up with customers, and providing outstanding customer service to ensure the smooth operation of our Service department.
As the first point of contact for our customers, this position requires someone who is articulate, friendly, and thrives in a fast-paced, dynamic environment. We are looking for a dedicated professional who enjoys helping others, excels at multitasking, and is eager to be a key contributor to our team’s success.
Key Responsibilities:
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Deliver exceptional service to our customers, ensuring their needs are met in a timely, courteous, and professional manner. Be the face and voice of our company.
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Answer incoming calls to the Service department, assist customers with scheduling appointments, and ensure proper follow-up. Confirm all relevant customer details (name, phone number, VIN, mileage, etc.) and verify appointments in advance.
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Accurately process payments for products and services. Close out repair orders and ensure that all transactions are properly documented.
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Maintain and file repair orders, ensuring they are readily accessible for future reference. Take detailed and accurate messages, ensuring that important information is communicated effectively.
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Oversee daily deposits and maintain a balanced cash management system. Ensure accurate cash handling and secure processing of financial transactions.
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Greet customers with a friendly and professional attitude, providing assistance with any inquiries. Direct them to the appropriate person or location as necessary.
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Conduct follow-up calls to customers to confirm service details, gather feedback, and provide updates on their service requests.
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Perform additional duties as required, including filing, maintaining service records, and assisting other team members as needed to ensure seamless service delivery.
Qualifications:
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High school diploma or GED required.
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Previous customer service or cashier experience is preferred. Experience with Reynolds and Reynolds software is a plus.
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Basic computer skills are required. Familiarity with scheduling software and cash management systems is an advantage.
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Spanish-speaking candidates are encouraged to apply, as bilingual communication skills are a plus.
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Exceptional verbal and written communication skills. Must be able to maintain composure and professionalism under pressure.
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Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
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Must demonstrate reliability, punctuality, and the ability to follow the assigned work schedule.
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Strong problem-solving abilities, with the capacity to handle customer concerns calmly and efficiently.
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All applicants must successfully pass a drug test and background check.
Additional Information:
This full-time position requires flexibility to work weekdays and some weekend shifts.
We would love to hear from you if you are looking for a challenging yet rewarding position in a fast-paced and supportive environment. Apply today and join a team that values your skills and dedication!
Looking for a candidate who can work 4 Weekdays and Saturday
WHY WORK FOR THE ATLANTIC AUTO GROUP?
The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.
With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.
The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.
Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.
WE WELCOME VETERANS
We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.
OUR BENEFITS
We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.
We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.
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Health Insurance
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Dental Insurance
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Vision Insurance
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Sick Leave
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401(k)
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Paid Time Off (PTO)
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Competitive Pay Plans
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Employee Discount purchase program
- Employee Assistance programs
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Employee Referral Program
