Top 15 Retention specialist Jobs in Henderson, Ky

Escalation Specialist
OneMain General Services Corporation —Evansville, IN
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
- Employee stock purchase plan
- Paid holidays
13d
Client Retention Specialist
RNR Tire Express —Evansville, IN
- $17 - $18 an hour
- Full-time
- Driver's License
- Entry level
- Under 1 year
- AD&D insurance
- Paid holidays
Quick Apply
Senior Media Relations Specialist
University of Southern Indiana —Evansville, IN
- $52,000 - $55,000 a year
- Weekends as needed
- Background check
- Classroom
- Marketing
- Paid holidays
- Disability insurance
9d
Establishment Project Employment Specialist I
THE ARC OF EVANSVILLE —Evansville, IN
- $17 an hour
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- On-the-job training
Quick Apply
Specialist, Storage Compliance & Risk
Southern Star Central Gas Pipeline, Inc. —Owensboro, KY
- Extended hours
- Bachelor of Science
- Engineering
- Research
- Paid holidays
- Health insurance
Account Resolution Specialist
United Fidelity Bank, fsb —Evansville, IN
- Weekends as needed
- Research
- Mid-level
- Office
Quick Apply
Pre-Season Tax Professional
H&R Block —Evansville, IN
- Full-time
- Windows
- High school diploma or GED
- Business development
Tax Professional - Franchise Location
H&R Block —Morganfield, KY
- Full-time
- CPA
- Sales
- 5 years
9d

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Escalation Specialist

OneMain General Services Corporation -
Evansville, IN

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Job Details

Full-time
13 days ago

Benefits

Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Paid sick time

Qualifications

Customer communication
High school diploma or GED
Productivity software

Full Job Description

This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis across OneMain, driving change directly and through effective organizational partnerships. Specialist Intermediate is responsible for providing exceptional service and support to OneMain customers.

In the Role:

Provides exceptional customer service daily.
Establish effective professional rapport with customers and business partners.
Plans, organizes, and prioritizes own work routine to meet established schedule.
Supports the activities of the Executive Office of Customer Care.
Interacts, collaborates, and works with all levels of the OneMain organization.
Handles complex issues that require subject matter expertise.
Escalate issues to Executive Office of Customer Care management and/or within the organizational unit(s), as required.
Responsible for walking the customer through the resolution process and provides a resolution for most complex customer situations of which business units are unable to resolve.
Responds to a variety of customer concerns using exceptional customer service daily
Positively impact on the customer’s experience and overall customer retention.

Requirements:

High School Diploma/GED
1-2 years of customer service in escalations environment
Possesses exceptional verbal and written communication.
Strong problem solving and critical thinking skills.
Thrives in a fast-paced environment, well organized, and works well under pressure.
Positive, motivated, and self-driven.
Ability to make productive contributions in a team-focused environment.
Proficient in the use of Microsoft Office.

Preferred:

Complaint handling experience preferred.
Previous experience in a production environment preferred.

Location: Evansville, IN – Hybrid

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

Apply Now

Refine Your Search

retention specialist jobs in henderson, ky

Escalation Specialist

Client Retention Specialist

Senior Media Relations Specialist

Establishment Project Employment Specialist I

Specialist, Storage Compliance & Risk

Account Resolution Specialist

Pre-Season Tax Professional

Tax Professional - Franchise Location

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