Top 20 Call center representative Jobs in Henderson, Nc

Customer Service Representative
Sunrock —Kittrell, NC
- Full-time
- Communication skills
- Entry level
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Bi-Lingual Patient Service Representative - Henderson
Rural Health Group, Inc. —Henderson, NC
- Nights as needed
- Spanish
- Pass drug screening
- HIPAA
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Customer Service Representative
Air Clean Systems —Creedmoor, NC
- Full-time
- Office
- High school diploma or GED
- No travel
- Paid holidays
- Health insurance
Datacenter Technical Support Representative
Peraton —Clarksville, VA
- $51,000 - $82,000 a year
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Paid holidays
10d

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Bi-Lingual Patient Service Representative - Henderson
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Customer Service Representative

Sunrock -
Kittrell, NC

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Job Details

Full-time

Qualifications

Communication skills
Entry level

Full Job Description

Are you someone who enjoys helping people, staying organized, and working in a fast-paced environment? Sunrock is looking for a customer-focused Customer Service Representative to serve as the primary point of contact for customers, truck drivers, and internal operations.

While you'll receive training on scalehouse operations, ticketing, dispatch support, and quality control processes, your primary day-to-day responsibility is delivering exceptional customer service. You'll spend much of your day answering phones, assisting customers, entering orders, coordinating deliveries, and ensuring customers receive timely, accurate service.

If you thrive in a role where communication, multitasking, and teamwork are essential, we'd love to meet you.

Essential Duties

Customer Service (Primary Responsibility)

Serve as the primary point of contact by answering a high volume of incoming phone calls.
Provide outstanding customer service to contractors, truck drivers, vendors, and internal teams.
Receive and process aggregate product orders accurately.
Answer customer questions regarding products, deliveries, pricing, and order status.
Communicate order changes and updates to operations, sales, quality control, and management.
Build positive relationships through professional, friendly, and timely communication.
Support customers by recommending value-added products and services when appropriate.

Scalehouse Operations

Learn to safely operate the quarry scalehouse.
Weigh inbound and outbound trucks while ensuring compliance with North Carolina DOT weight limits.
Verify empty truck weights and confirm accurate scale readings.
Issue and process load tickets accurately.
Collect and scan daily production tickets.
Manage cash transactions and balance the cash drawer when applicable.
Assist with dispatching trucks and supporting aggregate logistics.

Operations & Administrative Support

Coordinate communication between customers, dispatch, production, quality control, and sales.
Monitor delivery schedules and assist with truck routing.
Utilize company software to:
- Enter customer orders
- Dispatch and track trucks
- Generate reports
- Upload production tickets
Complete daily operational reports and logs.
Assist with opening and closing responsibilities.
Conduct visitor hazard awareness training.
Help ensure efficient plant operations and customer satisfaction.

Required Qualifications

High School Diploma or GED.
Strong customer service and communication skills.
Comfortable answering and managing multiple phone calls throughout the day.
Excellent organizational and multitasking abilities.
Strong attention to detail and accuracy.
Basic computer skills with the ability to learn new software.
Current North Carolina Driver License.
Ability to obtain a North Carolina and/or Virginia Weighmaster License.

Preferred Qualifications

1-2 years of customer service, call center, dispatch, administrative support, or office experience.
Experience working in construction materials, transportation, logistics, manufacturing, or industrial environments is a plus—but not required.
Previous experience with order entry, dispatching, or scalehouse operations is helpful but not necessary.

Why Join Sunrock?

At Sunrock, our people are the foundation of our success. We are committed to providing a safe workplace, professional development opportunities, and a culture built on teamwork, integrity, innovation, and exceptional customer service.

Whether you're experienced in dispatch, logistics, transportation, construction materials, or customer service, you'll find opportunities to grow your career with an industry leader.

Sunrock LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

"Sunrock Industries is not accepting unsolicited resumes from third-party recruiting firms. If you are an agency or search firm representative, please contact Sunrock Industries Talent Acquisition at [email protected] for consideration prior to submitting candidates. Sunrock Industries and its affiliates will not be responsible for any fees arising from the use of resumes and online response forms submitted through this source. In addition, Sunrock Industries and its affiliates will not be responsible for any fees associated with unsolicited resumes submitted to any employee, hiring manager, or member of the Sunrock Industries team. Sunrock Industries maintains an approved vendor list for recruiting services and will only consider candidate submissions from approved firms when Sunrock has specifically engaged the firm to assist with a search for designated roles. Unsolicited resumes or candidate submissions from firms not engaged by Sunrock do not create any obligation on the part of Sunrock Industries to pay placement fees."

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call center representative jobs in henderson, nc

Customer Service Representative

Bi-Lingual Patient Service Representative - Henderson

Customer Service Representative

Datacenter Technical Support Representative

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I want to receive the latest job alert for call center representative in henderson, nc

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Essential Duties

Customer Service (Primary Responsibility)

Scalehouse Operations

Operations & Administrative Support

Required Qualifications

Preferred Qualifications

Why Join Sunrock?

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