Join us at BOXABL, the most exciting tech start-up on the planet, located in fabulous LAS VEGAS, Nevada. You'll receive a great salary and benefits package and work in an amazing hi-tech studio environment. At BOXABL, we value hard-working and dedicated individuals who thrive in fast-paced, ever-changing environments. If you're only interested in work-life balance, please don't apply. However, if you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis.
Job Summary
As a FAB (Fabulous) Tour Guide, you serve as the first point of contact and the gatekeeper for every guest visiting BOXABL. The FABs are distinguished by wearing all white. Your smile and friendly personality will make all guests and employees feel welcome as you assist with a variety of inquiries from guests and the BOXABL team! Successful candidates are energetic, personable, organized, and passionate about creating memorable experiences for every visitor. Whether welcoming first-time customers, leading factory tours, coordinating VIP visits, or transporting executive guests, FAB Tour Guides consistently represent BOXABL with professionalism.
Job Duties and Responsibilities
Guest Experience & Hospitality
Welcome all guests, customers, vendors, investors, and employees with professionalism and exceptional hospitality.
Serve as the first point of contact for visitors and ensure every guest receives a positive first impression.
Manage guest check-in procedures and verify scheduled appointments.
Ensure all required visitor waivers and safety requirements are completed prior to factory entry.
Provide accurate directions and coordinate guest arrivals with internal departments.
Respond professionally to guest questions.
Factory Tours, Sales Support & Brand Representation
Conduct engaging and informative factory tours that educate guests while showcasing the value of BOXABL's products, manufacturing capabilities, and mission.
Recognize that factory tours are a critical component of BOXABL's sales and business development process, helping create excitement, build confidence, and strengthen relationships with prospective customers.
Host factory tours that accurately communicate BOXABL's products, manufacturing processes, company vision, and value proposition while adapting messaging to the customer.
Build rapport with guests, identify areas of interest through active listening, and create an experience that encourages continued engagement with BOXABL.
Maintain current knowledge of BOXABL products, manufacturing updates, company initiatives, pricing, and operational procedures to confidently answer questions and provide accurate information.
Represent the BOXABL brand with professionalism, enthusiasm, confidence, and integrity during every guest interaction, recognizing that every tour directly contributes to the company's reputation, growth, and sales success.
Executive Transportation
Safely transport executives and VIP guests using company vehicles upon request from executive team.
Driving assignments may occur during or outside regular business hours based on business needs. Approved after-hours assignments are paid at an increased rate. You may be expected to drive on short notice.
Valid driver's license with a clean driving record is required.
Maintain the company vehicle in a clean condition.
Demonstrate discretion, punctuality, professionalism, and excellent customer service while transporting guests.
Administrative Support
Answer incoming phone calls and respond to email inquiries professionally and promptly.
Assist with scheduling tours and coordinating visitor appointments.
Support office operations through inventory management, mail distribution, administrative projects, and general office organization.
Maintain a clean, organized, and presentation-ready lobby, conference rooms, reception area, and model homes.
Assist with additional administrative or operational responsibilities as assigned.
Experience and Education
High School Diploma or GED required.
Minimum two (2) years of customer service, hospitality, sales, or related experience preferred.
Excellent verbal and written communication skills.
Strong public speaking and presentation abilities.
Exceptional interpersonal and customer service skills.
Ability to multitask in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office and standard office technology.
Valid driver's license with a clean driving record.
Comfortable operating large SUVs and passenger vehicles.
Flexible schedule with the ability to occasionally support VIP transportation outside standard business hours.
Must be willing and able to wear the required ALL-WHITE FAB Team uniform while maintaining a clean, polished, and professional appearance. A uniform stipend is provided to help cover initial purchase and ongoing upkeep costs.
Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an open office environment that allows for collaboration inside and outside of your department.
You must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.).
Must be able to walk short distances and within the factory occasionally to perform job duties when necessary.
You may be stationary at a laptop or desktop computer for most of your day creating and compiling, preparing, and analyzing data that may include extensive reading and/or research.
May have to express or exchange ideas verbally to clients or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly.
